As a single woman who was apprehensive of car salesmen I was blessed to meet Paul Hennell. He has…read morebeen my go to for almost 20 years. Bergstrom GM is so welcoming, no pressure, service after the sale just a great place to purchase a car. I lease because that works best for me. Paul has he!ped me so much, need a car give him a call.

Bought a 2022 chevy silverado 1500 and went back in on day 30 as the lane assist would not work and…read morethey would not even look at it. They claim the warranty is just on the powertrain. I was pissed and they did not even care. First and last time I will ever go here. Stay away they will screw you over after they get your business.

Over last 10 yrs, have purchase & sold back a total of 4 vehicles with Don, Nick & Max. It doesn't…read morematter who sells you a vehicle, you get the same quality, attention and honest discussion. I've always felt like I got a good deal on a very good, low-mileage vehicle that will last. Kudos to the service/detail crew as the used vehicles look brand new when I received it. The one time I did have an issue with the oldest vehicle I purchased, Jacobsen stood behind it and I had no issue getting it fixed under extended insurance I took out on it. These are the reasons I had continued to purchase from Jacobsen, and will continue to in the future. Thank you Max, Nick & Don, excellent job in all facets of the vehicle purchasing process, much appreciated!

I've bought my last two vehicles from Jacobson Auto and, due to their incredible customer service,,…read moreI'll continue to buy from them. Don was exceptionally friendly, knowledgeable, and patient with me. He even stayed 20 minutes after closing to walk me through vehicle features and prep documents I could bring with me when I go to the bank. He ended up giving me a great price for my trade in too. I'm a lifelong customer.

I have been taking my cars to Brian and his crew for 10 years now and have always been treated…read moregreat. Brian explains all the work so you can understand what work was done. He stands behind his work which is hard to find these days.

From the owner: Auto Repair, Used Car Sales, Car Restoration, Custom Auto Fabrication, Mufflers, Exhaust,…read more Brakes, Tune ups, Suspension, Auto Body, Auto Painting, New and Used Tires, Alignments, Transmission, Transmission Repair and Rebuild, Engine Swap and Rebuild, import Cars and Truck, Domestic Cars and Trucks, Auto Modifications.

Bergstrom is untrustworthy. We brought our car in for servicing on March 8, 2024. I asked for a car…read morewash when I met the agent. When the work was done, he handed me the bill and said the car was washed. When I got home, it was dusty and dry. Did they even rotate and balance my tires? The trust is gone and so are we.

On May 28, 2024, I was scheduled to have an OEM Toyota Dashcam installed on my 2024 Toyota…read moreHighlander. The vehicle was purchased from Bergstrom on or about February 28, 2024. I entered the service department at 9:23 AM for my 9:30 AM appointment. I signed a document stating the price was estimated to be $203.30. I sat down in the waiting area. At 2:55 PM, I was notified by text and email that my car was ready and the cost was $590.16. Bergstrom provided me with at least 3 different cost estimates, none of which exceeded $315.00 the lowest was for $182.00. I was shocked at the final cost and the time it took for the states largest auto dealership to install their own OEM part. I told the service manager to remove the dashcam for my car that I did not want it at that price. He informed me that I would still have to pay the labor costs to install and remove the camera. I paid the $590.16 There is no possible way any reasonable person would believe that this OEM part would cost almost $600.00 given our communications. If I could give them less than one star, I would.

I took my vehicle in for a coolant flush Sometime in 2025. They seemingly did a decent job…read moreflushing and refilling with my preferred and provided coolant which i appreciated. The big issue is i'm 100% confident I was lied to about a pressure test being performed initially. Very disappointing. Once i realize I was still loosing coolant, I knew I had a leak. It took about 10 minutes of speaking to a mechanic in order to somehow get him to do the pressure test that should've been done. During that ten minutes, he told me a pressure test was never performed at all. Unfortunately, I didn't record the call in 2025 and I wasn't charged for the pressure test specifically, however I did request a pressure test before I brought the vehicle in and checked if it was included in the price of the flush. I know I did this because I do a lot of work on my own car, and would never put a band aid on a coolant issue. Overall, good communication, friendly, however not punctual. It makes me sad I have to write this review, And unfortunately, friendliness doesn't make up for a lie. Worries me greatly how other more severe issues on a vehicle might be handled.

Took Lexus in. Needed front end work. When job was done, there was vibration in drivers side…read morewheel. They acknowledged it. They couldn't figure it out. No idea. So I paid thousands of dollars for repair. And it was bad. .. bad vibration . Took it to a different shop. They found wheel bearings were shot. , rotor bad. Knuckle was bad. I could of been killed driving it ! Although they treated me ok.charming....I ended spending another thousand bucks, at a reputable shop. Finally my car is safe. They are either corrupt, or lack knowledge of auto repair. Can't decide. But I would avoid this spider web !!! Be aware.

Love this mechanic! They always get me in fast and they're straight forward. The pricing is also…read morereasonable for everything. Although I don't necessarily enjoy having my car repaired, they make the experience enjoyable.

Awesome service…read more employee were great would recommend this place for anyone who needs a fixer upper