Service department really took care of my car. Had a noise coming out of the engine. Kind of making…read morea loud ticking noise. They were able to figure out what it was and even gave me a carwash after the car was done being cleaned

Okay, I'm not even sure where to start. This experience with Mo was unbelievable…read more I'm a five‑time Honda Pilot owner. I loved my 2023 Pilot, but the newer models offered me nothing new technology wise... sad horn! My Kia Telluride Hybrid is stunning in every way: beautiful color, smooth ride, and an even better buying experience. Thank you, Bergstrom Kia of Appleton, for making this as painless as possible. From the test drive to picking out the color we wanted, by the way, black jade green is to die for, and discovering there are only two of that color in Wisconsin, you made sure it was brought to Appleton. YOU ROCK for that! I can't believe I didn't have to go to some finance office in the corner of the building to fill out paperwork. Again, Mo was absolutely spectacular and took the best care of me. Thanks for the technology in my Telluride. I also appreciate the completely updated purchasing experience.

They were absolutely fantastic to deal! They went above and beyond helping us deal with a terrible…read moreexperience on vehicle repairs we had at a different dealership. They did more than they had to to make sure we left happy and satisfied. Highly recommend them for all your service needs!

Great service and sales. Will treat you right and give you solutions to issues. I work here and…read moremost people hate where the work but I don't! It goes a long way to know that you are confident of your workplace.

I took my vehicle to their service department for a multipoint inspection and an oil change. I…read morediscovered they had overfilled my oil by 1.8 quarts when I got the next oil change and the tech at Valvoline reported the engine had 9.5 quarts of oil in the engine (they extracted the oil before putting new oil in). That's almost 25% more oil than the recommended level. My vehicle is now compromised. An overfill of this magnitude can cause oil aeration, excessive crankcase pressure, seal damage, and potential long-term harm to the turbochargers and hybrid components.

Their sales team is good, but I don't recommend their service department. Brand new truck, but…read morethey didn't know what to fix even though they called me to schedule service when they got the diagnostic codes. Truck sat for 13 days before they looked at it. Brand new truck should be under warranty, but they are giving me a bill over $1,000 to fix a "broken wire." Shared my experience with a letter to service manager, and nobody will talk to me. I'm hoping to get my truck back sometime soon, before they charge me for more "broken wires." Watch out for these guys!!

Wonderful people who helped me find an excellent car in my price range…read more very helpful and kind. Love my new car.

My heater's blower went out and they replaced it quickly and reasonably. The service was super fast…read moreand I really enjoyed my experience.

Love this mechanic! They always get me in fast and they're straight forward. The pricing is also…read morereasonable for everything. Although I don't necessarily enjoy having my car repaired, they make the experience enjoyable.

Awesome service…read more employee were great would recommend this place for anyone who needs a fixer upper

Great experience with the entire dealership. Pleasant to work with and very helpful with our…read morepurchase. Sam was extremely helpful.

Un- real. I bought my car like two months ago. Took it in this week because the check engine light…read morehas been on. So I call to bring it in and the guy tells me two weeks. I reach out to the gentlemen who sold the vehicle to me and he got me in the same day with a loaner. Fast forward 4 hours to find out the new 2017 Ford Edge sport I bought needs a brand new engine. "Luckily for me I bought the water ty (3000.00) and it will only cost me "100.00" for the deductible. I said I would like a new car and to look into a bigger model , well golly gee in 2 months my car is worth 7,000 dollars less. Yea, not happening. The trade in I got for my Durango was 2,000 less than it should have been and they sold it For a pretty penny. When I took my 2015 Durango in they tried to charge me 2 times for diagnostics. This place is absolutely horrible, I had bought every vehicle I owned from here and the last two should have never happened. Shame on me. I highly recommend looking elsewhere for a vehicle, my sisters escape was in 7 times the first year she bought it. Don't waste your energy here.

Bought my first new car there with Lee. I never felt pressured to buy anything I didn't want. With…read morethe finance team and Lee we were able to get the car I wanted. The only thing I was somewhat disappointed about was they didn't tell me the cost of GAP or how much ally premier was and I had found out after signing everything but, that is partially my fault for not reading over everything with a fine tooth comb before buying it. I absolutely love my car through. I will go back to Lee for all of my car purchases!

I brought my car in for an oil change and tire rotation on Monday September 30th. I was told a…read morewait time that was close to the time I was told. After I paid for the services I went out and started my car. While in park, my car felt like it was going to die. Then when I was driving at a slow speed and then accelerated it would slightly shake. When I was driving at a normal speed my car seemed fine. I ended up bringing my car to my regular mechanic because there was fluid on my garage floor the day after my oil change, I could smell something burning and my car still felt like it was going to die at a slow speed/in park. My mechanic then notified me that there was a total of 10 quarts of oil that was added at my recent oil change on Monday. I was also informed that having this much oil could have caused my engine to blow and seize the entire engine.

Over last 10 yrs, have purchase & sold back a total of 4 vehicles with Don, Nick & Max. It doesn't…read morematter who sells you a vehicle, you get the same quality, attention and honest discussion. I've always felt like I got a good deal on a very good, low-mileage vehicle that will last. Kudos to the service/detail crew as the used vehicles look brand new when I received it. The one time I did have an issue with the oldest vehicle I purchased, Jacobsen stood behind it and I had no issue getting it fixed under extended insurance I took out on it. These are the reasons I had continued to purchase from Jacobsen, and will continue to in the future. Thank you Max, Nick & Don, excellent job in all facets of the vehicle purchasing process, much appreciated!

I've bought my last two vehicles from Jacobson Auto and, due to their incredible customer service,,…read moreI'll continue to buy from them. Don was exceptionally friendly, knowledgeable, and patient with me. He even stayed 20 minutes after closing to walk me through vehicle features and prep documents I could bring with me when I go to the bank. He ended up giving me a great price for my trade in too. I'm a lifelong customer.