We began working with Collin and his daughter in 2012 with a large customer order shade. When…read moreissues come up or we have new ideas, ROSS HOWAR is our go-to. Our 2012 customer shade needed some help for the first time recently. Walked into the store, received professional and personable help. Left shortly after with the solution to the problem 14 years later, they had our record and provided exceptional care. This quality of business barely exists any more. Highly recommend this business over all others.

I was looking for something to block out the midday sun because it had become impossible to work…read morefrom home. They arrived quickly, found exactly what I needed for my windows, and installed everything in no time. Now I can work in peace without any distractions.

Worst experience with this company! Had a backyard blind installed a couple of years ago. The blind…read morecame off the rail. Reached out to the company and was assured it was still under warranty and they'll have someone come out to fix it however, they require a $250 service charge via check which I issued when they arrived. They came and said some parts were needed and they'll come back to fix it. They came back and said it wasn't repairable. Called the office to ask what next and was told the damage was caused by wind therefore, is not covered by warranty. I asked how they knew it was a wind damage as this seems like an assumption and excuse to not fix the damage. The lady I spoke to, can't remember her name. Maybe Jennifer chuckled and said " well I don't know what else could have caused this damage. You're not supposed to have the blinds down because it can't withstand wind more than 25mph". Excuse me??? First of all, we weren't told this. We were told this was a weather resistant blind and how on earth am I supposed to have blinds and expected to keep it up at all times? What is the purpose of the blinds then??? I told her we only keep it down at night and she said, "well, that's when you get the most wind". When else am I supposed to keep the blinds down? During the day when we're sitting in the patio? Or keep it up when it's raining and storming??? These are the times we need the blinds to protect our outdoor furniture and electronics! She did not seem to care at all and said all she could do was give me a quote for a brand new install! Haven't heard back from them since then and they never refunded my $250 either! Very terrible and deceptive company. I'll stay FAR AWAY!!!!

THIS COMPANY DOES NOT WARRANTY THEIR PRODUCT! I have used Classic Home Dallas for my entire house…read moreand never had a problem until I have needed to get a repair for something under warranty. I have both shutters and electronic blinds - all from Classic Homes Dallas. One of my electronic blinds stopped working back in August. I was still within my warranty period so reached out to the company to get my shade repaired. I have been mostly speaking with Jennifer. Over the past 3 months, I have heard every excuse to why my repair is taking so long, ie: we changed our systems, cannot find your original order, the company we used for these shades went out of business, the staff in our office quit (yet again - I think like twice now), we cannot find a motor, we are looking for a separate remote, and the latest, we found a motor and cannot seem to locate the hardware! Every excuse made it seem like it was MY FAULT! And when I asked to speak with the owner, Rick, well, he seems to be on vacation quite often. It took less time to get these ordered and installed the first time than to get 1 simple motor replaced. At this point (after 3 months), a new motor should have been ordered and installed - that would have been the right thing to do since it is under warranty. Not offer to give me a pieced together model that may not hold up! Needless to say, my patience has worn out and on top of it, I have a shade that has been hanging down for 3 months - unable to roll up or roll down!! Not great when it is the back of your house in the hot summer when the sun is going down! Every week that I have spoken with Jennifer, there is a new excuse! And at the end of it all, I still have a broken shade that is under warranty. I am just starting the review/complaint process here and will be making a more formal complaint against this company since I am losing all hope that anything will be done. Just thought I would share my experience for those that are shopping for shades! Product looks great, but you better hope something does not go wrong! Still hopeful that Classic Homes Dallas will do the right thing, but since I am at the 3-month mark, I might just be fooling myself and not dealing with reality!

SW Interiors truly went above and beyond with a shade project in my home. I originally purchased a…read moreset of light-filtering panels a few years ago, but had a contractor recently damage one of them. When it came time to replace, David made it a priority to ensure the new panel matched the look and feel of the existing one. He not only covered the additional cost involved in making that happen, but also added valances to address a mounting gap caused by a change in manufacturer. As a result, my shades were not only restored to their original quality, but the overall design now feels even more chic and elevated than before. The solution David provided speaks volumes about the integrity of his company. I will absolutely be using SW Interiors for future design projects and highly recommend them to anyone in the market. 10/10. Thank you, David!

David has many happy customers but he wasn't the right fit for us. He didn't take time to get a…read morefeel for what we were looking for or give me the time to look through sample books. He seemed to be in a hurry, rushed through the consultation and made me feel pressured into making a selection. David was rapid fire in the way he presented the fabric samples making it a very frustrating experience. He seemed to think I didn't like anything he was showing me, and said so, but really I was just confused, he was was not giving me time to look at a sample before he assumed my feelings on it and quickly pull out another sample. I'm not very demanding, I worked public service for most of my life and want to be kind to others working in customer service, but the customer service I got from David was just very weird, upsetting and stressful.

The owners reached out upon my updated review. After a few years, Alex worked with me to remedy the…read moresituation in a way we both believed was fair. It's not very common for a business to stand by their work even years after it was done.

YHE actually should stand for Your Home Exploiter…read more I have only one regret in this life, and that is letting this company into my home. From the very beginning they rush you, make you sign something to only work with them (sketchy, red flag) and then they do mediocre work. They're going to take advantage of you and your home when you're in an emergency type situation. As immoral as they come. They messed up my bathroom tile, then made me feel bad when I asked them to do it right. As if I was asking too much when they didn't do it right in the first place? They also installed a random circular silver drain in the shower, when I asked for and ordered a square gold drain. Hello? The owner, Michael, simply chalked it up to "hiring workers that don't speak English." If that doesn't tell you all you need to know... The attention to detail and doing a decent, not even good, job is just not there. They didn't finish caulking behind the toilet or on top of the counter. They scratched the paint off of 3 doors, and refused to compensate or correct. They got dirt all over the walls and even got paint on my front door and hallway tile. They littered cigarette butts and a giant sponge (???) in my front yard. They left an entire garbage can of trash in my front yard. They even messed up my garage door, when that is an area of the house they were NOT authorized to do ANY work in. Who knows where else they were messing around while I wasn't home? When I asked them to remove the master toilet, I specifically and repeatedly asked them to cover the hole in the ground. When I arrived home two days later, I walked in to find the sewage hole completely gaping open, releasing toxic sewage fumes into my home and bedroom. Unbelievably thoughtless, careless, and downright hazardous/dangerous. They started trying to charge us hundreds of dollars at the end for things we already discussed, and then when we tried to talk to the owner, he basically said he'd just hand us over to his lawyer. He knows he is taking advantage of us, so he didn't want to discuss the money details with us. You can see in the attached videos/photos that they also threaten to take legal action against us, should we post an honest review. They don't have any basis to do so, but just want to scare customers into silence. That's why they don't have any other bad reviews on here. It's too late for me, but please, save yourself. Find another company.

This is my second post about this company. I took the first post down after being tricked by Andy…read more He actually called my phone pretending to be someone else. He actually texted my phone being double rude. I kept the text for evidence and shared it with others in the event something happen to my phone or he continues. AE shutters might or could be a great place, but Andy the manager is deceitful. At first, the shutters look great. After a few months, they began to disconnect or break. I spent a lot of money on these shutters. I still have broken shutters. I had to go to another company to finish the job. I am very disappointed with this type of treatment. Do not call my phone again asking me to take this down. It is harassment and it is illegal.

Angel and Chuy were right on time and were very professional. They took down all the old blinds…read moreand window coverings and replaced them with absolutely gorgeous new plantation shutters. Great job, AE Blinds and Shutters! I would highly recommend their service!

We went here shopping for new window treatments for our new home. We visited their showroom in…read moreRichardson. Tori was very friendly and spent quite bit of time with us going over what they have. It was a bit overwhelming and my head was swimming by the time we left 90 minutes later. My advice would be to educate yourself a bit before visiting the store. I think Tori's suggestions would be more valuable if you have a base of knowledge to start. The window treatments don't really have names, they have styles, So it is hard to remember or identify the ones you like because there is no name to associate with them. I think we need to do more basic research before deciding to buy from this company.

We needed a repair of one of four 32 year old top down bottom up Hunter Douglas Duet blinds…read more The conversation and the repair could not have gone better. Pricing was fair as we were working together. Tori has a gift for working with people to accomplish. Great experience. 10 out of 10. Could not have gone better.

We bought window treatments from Stoneside and experience was excellent from start to finish…read more For our initial meeting, Reba came to our house and spent a good 90 minutes or more guiding us to good decisions. She listened to what we wanted and tailored options to what we said our goals were. She listened to our price range and gave us good options without breaking the bank. Most of all, she has very good taste and helped us choose treatments that make the house look great. Communication after the initial sale was excellent. We were informed when measurements would occur and when our treatments were shipped. Vincent arrived early for installation and was extremely efficient in getting the treatments installed in a short period of time. He was very friendly yet professional and knowledgeable. Overall, this is a first class operation with exceptional service. We love our new treatments. We probably need to get some for a couple of other windows so we will return to Stoneside without a doubt.

Justin came out for a service call today and I had a fantastic experience. He was running ahead of…read moreschedule and called to communicate his early arrival. He was in and out quickly, which was not expected but definitely appreciated as I work from home. And our two large barking dogs didn't bother him at all. It's hard to find people who care about their jobs these days so I always appreciate a seamless service call!