Rented a property for almost 4 years I'm the easiest tenants you can ask for I do not call for nothing and whatever I can do I do not bother the property management!
When I enter the property it was supposed to be clean but I got a dirty kitchen floors bathrooms so I had to clean it all at 10 pm when we moved.
The previous management company was Remax Oceanside in Flagler beach then changed to AWT without a notice , letter.
I had a leak from the upstairs bathroom and problem in the kitchen took forever until someone came to fix it and numerous phone calls, even the owner Andrew Trotter came to check on the leak took pictures and never sent anyone to fix it!!!
The kitchen countertops had a leaking problem from the sink they sent someone to fix it that stated it will take 2 to 3 days eventually he stayed at my house for over three weeks and it looked horrible very messy job we had big gaps in between the sink and the countertops the dishwasher wasn't sitting properly in its place. not to mention that the original countertop that I had was grey and the one they put was Brown so then I had two different countertop colors and that was fine for them obviously not fine for us.
Leaving the property.
Paid until the 30th of April they wanted to do a walk-through on the 29th but I did not agree to it since I paid until the 30th , it felt like they wanted us out so the new tenants come in.
They rented the property without showing the property so the new tenants came to my house and asked me to show him the property and I sure did, then wanted to bring his wife and I showed it again, its not right that they don't even schedule to show the property, call or nothing!
Last day Saturday 4 -30-16
Andrew came was very nice , did a walk through said that the house looks great clean that there's normal wear and tear such as paint required on all the downstairs , -4 years of rental and not one time anyone came to paint or do any regular fixing to maintain the property so obviously it's not my problem I'm not supposed to paint the walls if there is a normal wear and tear after 4 years.
However he said everything was good and we will get our last month deposit and then he will talk to the owner about all the other issues which was the paint. That if anything it will come out from the security deposit and it should take 1-2 days.
Called 5 daya later his not answering his phone at the office Candy told me there's no last month deposit there is only security deposit and he will contact us once he's got an answer so obviously two days passed and then adds ten days and I just received a letter in the mail don't even know how they know my current address but I got a letter saying that basically they're taking all the deposit in order to paint, missing plate from microwave that I received it broke, the carpet was steamed and cleaned in the whole house now they want to charge me $170 to steam clean the carpet .... basically everything that Andrew said was a lie now we don't have an additional deposit and they want to take security deposit to fix normal wear and tear.
So after this whole story beware and do not rent from this property management cuz they do not do anything they should do, they gave you wrong information and then tried to take all of your security deposit.
now I know not to use them as a property management for my properties! read more