Update I received a…read morecall from the company and a miscommunication was cleared up. I think part of this happened because 'who answers their phone anymore when they don't recognize the caller?' The agency appears to have left a message but the whole message was distorted and I didn't know they were the callers. I still would rather have had a follow up by mail even - but I am not as disappointed as I was. I will be watching to see if my agency steps up to the plate and makes me feel like I'm more than just another commission. Stay tuned. Independent agent - not so sure! Poor customer service - no doubt. I started with this location years ago when my long time independent agency (Longe) in Chicopee closed and an employee went to work at this location when it was known as Remillard Ins Agency. The agency changed hands again and eventually ended up as a site for Hub International. The employees seem to mostly be the same. When my home/auto rate went up again this year - I asked an employee here to review my policies and shop them out for potential savings with a different insurer. Well, that was in mid January and now it's my renewal date in mid February. My policy payment was taken today and I realize my late January follow up call/message was never responded to by the agency. I understand that the agency could have called and said nothing cheaper/comparable was available. But, I don't understand the lack of contact. I received several insurance direct mail pieces from my credit union's affiliated ins company, online insurance companies, AAA and I was a sap. I just assumed I was in a good place with my agency. I am busy like most people - and now I know I will have to take the timelook for a new agency or go direct to a company that leaves out the middleman that seems to serve no purpose. So disappointed.

I'm a new customer to this agency and have found the staff to be very friendly. I like the cozy…read morelittle office and they also saved me over $600 on my insurance renewals. They also took the time to answer all of my questions and explain my coverages. Thank you!!

Recently I met with Laura to help me decide about selling an investment. She took her time to look…read moreat various options, and was thorough and very helpful.

Laura helped my wife and I file our return this year, which wasn't a simple affair (self-employed,…read moremoved from out of state, etc). She was extremely thorough, explained things when we had questions, and gave us tips for being better organized next year. She was able to find deductions we didn't know about, and we ended up with an unexpected refund. And her charge was still less than we paid last year at H&R Block. I unequivocally recommend Pantoja's Tax Service.

Signed up for a new checking account to take advantage of $400 promotion:…read more https://www.bankatpeoples.com/home/standalone/checking-400? A week after creating the account, I was told the promotion is no longer valid, despite their system accepting the "Get400" promotion code. I visited the Westfield brank and was told by a teller that the system accepts codes even if they are invalid since it doesn't validate them. I asked if the promotion could be extended since it had just expired. The teller checked with management and informed me that no such courtesy could be extened for a new customer. I called headquarters and asked again if they would be able to extend the promotion for a new customer. I explained the main reason for opening the account place was the promotion and that the promotion still appears on their web site and no expiration date is listed. Again, I was told my request could not be honored. I informed the representative that I would be leaving negative feedback on Yelp and closing my account immediately. I left Peoples Bank 20 years ago due to their high fees and thought I would give them another chance. Seems not much has changed. There are many better options, including credit unions that are more likely to work with their customers. Stay away from Peoples Bank.

I've been a loyal PeoplesBank customer for years now and frequent the Sixteen Acres branch on…read moreWilbraham Road. The tellers there are unbelievable. Any issue I've ever had has been resolved immediately and they always go out of their way to accommodate me as I travel quite often. Throughout the years they've made it a point to remember my name, ask about my day and even keep up on events in my life. I've never experienced such a high level of customer service or felt so welcome before. Keep doing what you're doing!

Fantastic customer service along with first rate insurance has made me a happy customer. Alway…read moreavailable for questions and happy to help with my insurance needs. Give them a call.

Excellent customer service. Did not take too long to do what we were doing for the loan very fast…read moreand efficient. 360( is a great bank to work with and I hope it stays that way. Excellent excellent excellent.

Worst credit card company ever, I call them ahead of time to tell them I am traveling and then they…read morestill freeze my card. They have ruined several days of vacation 3 years in a row and offer no resolution or assistance and just send you in circles, my friend is visiting from Austrailia and instead of showing him around I'm arguing with my credit card company...