Russ Yusenko was my agent when my family and I lived in Western MA. he was always super helpful…read moreand made you feel like you were his only client when in fact Ormbsby is a very popular insurance agency. I really love the fact you can get your license plate right there in house without having to go to the registry. Today I had to call and get a title from an old trailer that I had in MA and now living in CA. I needed to get a title since moving and accidentally throwing out the title with the trash Russ was able to go into his computer and go on the dmv website and order me another one. He went above and beyond. I had other agents in this agency do similar things to help me out throughout the years I can't say enough good things about the entire team.

Ormsby Insurance is the BEST insurance company I have ever dealt with. When we were searching for…read morea homeowners policy, not only were the rates great, but the customer service was even better. Our agent provided us with multiple options and laid out the exact price for everything. Likewise, when I moved my auto she provided me with an apples to apples quote for my old policy, suggestions for updating my policy, and the exact differences, in price and coverage, between everything. She was fantastic! I have never had such a great experience buying insurance! I highly recommend this business.

had an amazing experience visiting the GEICO office in West Springfield. From the moment I walked…read morein, the staff was welcoming, professional, and genuinely helpful. They took the time to explain everything clearly, answered all my questions without rushing me, and made the entire process smooth and stress-free. I really appreciated how patient and knowledgeable they were, especially when it came to helping me understand my coverage options and find the best fit for my needs. It's rare to come across customer service that feels this personal and efficient at the same time, and it definitely left a great impression on me. I'd highly recommend stopping by if you're looking for reliable and friendly service.

Walked in to ask about a claim check. He barely looked up from his computer. More of a " What is…read moreit" than a hello. And his answer was that I needed to speak to the Estimate Officer rather than Geico anout the Check Geico sent. It's clear I'm paying too much for car insurance for this customer "care." Send in an investigator to see how he treats other customers. High premium for half of what I was covered for 5 years ago. Vacant overall customer service.

Triple A in west Springfield is a nightmare . They never and I mean never ( I waited I hour) answer…read moretheir phone . I pay them $160 annually and it's the biggest waste of money . They are awful . All I wanted to do was talk to someone in membership . I have paid them for 3 decades approx $35,000 for nothing except a battery charge twice in 30!years. I am cancelling my membership it's the biggest waste of money O Dowling

I am trying to locate my car which was put on a flatbed at 6 pm to go to New Jersey and be there by…read more9 p,m The car was not delivered to New Jersey. AAA says we 'agreed' to a tow and store. No contact beyond the pickup on the flat bed was made since 6 pm.

Tried to talk to the owner, didnt go well and he yelled at me to say I'll be taking my business…read moreelsewhere after 11 years, 4 of which I've been SEVERELY overpaying without one phone call from the insurance and the one time I call to get a new rate before the next year they're rude. Better off with literally anywhere else rather than this place, plus their staff turnover is crazy. I can't blame the staff I wouldnt want to work for him either

They judge based on looks and will talk bad about people when they think they cannot be heard. Stay…read moreaway from this business

This company is one of the most unprofessional company's I have interviewed with. I had a interview…read morewith Lynne M. Ledger Director of Human Resources and the president of the company. Both Lynne and the president advised me after the interview that they wanted to move forward with hiring me. Lynne advised that her or another colleague from the spring field office,would drive down from spring field Massachusetts, to Rhode island and give me a tour of the North Kingston office. It took me two weeks to finally get a hold of Lynne. She did not return any of my calls or responded to any of my emails, when I was requesting a update on when someone was coming down,to meet me in the North Kingston office. Lynne finally answered my call, after two weeks of not respnding. She advised me, she meant to call me but did get a chance. She advised me that something had come up. I advised Lynne, I had passed up on two other job offers, because she had made it clear, that the company was going to move forward with hiring me. Lynne then told me after reconsidering the need of this position, it was decided to terminate this position. Lynne advised that nothing was signed so technically i was never hired. I advised that both her and the president told me that they both wanted to move forward with hiring me.I advised that I had passed up on two other job opportunities,because of her and the presidents previous statements to me. Lynne then told me, maybe they will take me back smh .This company is very, very unprofessional and do not respect people's time. Just a warning to STAY AWAY !!!!!!! From this company.

From the owner: Our specialty is not only in personal auto and home insurance but also in commercial insurance such…read moreas Truckers, Churches and non-profits, Contractors and Main Street businesses