I have always shopped at this location & the Brady JP locations. Recently, I have had a terrible…read moreexperience with an employee (Theresa) at the Brady location, with her refusing to sell alcohol because she assumed my designated driver was underage? She embarrassed me in front of my family outside of the establishment. To add insult to injury, she was extremely rude about it. This is NOT the first time we have experienced the unprofessionalism from this lady. Even the other employees were embarrassed by her actions. I hope the Owners take action, before this lady destroys their business.

Great selection, not very friendly service the lady behind the counter didn't even crack a smile…read moreand when asked questions didn't know the answer and didn't try.

Love this place it has some of the best wine selection I've come across and they are always helpful…read morein recommending something to try. My only suggestion is that they carry a better selection of snacks it would be nice to have pre packaged wraps and maybe a little fruit and cheese and cracker to go box

Fast and lots of adult beverage choices. Friendly service. I love to buy the special bon bons in…read morecute boxes for special occasions!

Kinda rude, very expensive, and no bags. But only place in walking distance. Suggest buy your…read moreliquor in Austin or elsewhere, and use these guys as a last resort.

Judy's liquor is an old and established liquor store in Fredericksburg that still continues to win…read moreawards. I was looking for a particular imported beer and could only find it at Judy's. BTW, Judy's was recommended by the other liquor stores I had visited in search of that imported beer. Judy's is a small store but has great inventory, great and friendly service.

Yelp asks what could improve...the owner to NOT YELL AND CUSS AT CUSTOMERS when they ask a simple…read morequestion ‍ The question of did they sell vapes at this "smoke shop". I searched smoke shop and this store came up so we stopped in. We will never go back!

The store owner was extremely rude and disrespectful. Yes, I came in at the last minute actually 5…read moreminutes. However he got overly angry with me including basically yelling. Refused taking anything but cash as it was a minute after 9 when I was checking out and he could be fined or lose his business. Maybe he should. Being a native Texan I'm aware that Texans are mostly kind and polite. Most of my family is in the area and I am here frequently. I've shopped at this business before However the last trip to Southern spirits is my final. There are plenty more places to shop.

I bought 3 bottles of Zaya Rum(all the store had in srock), a couple of weeks ago in the store &…read morewas very impressed with the young man waiting on me. However, today, I called, because I live 70 miles away & will be in Kerrville Monday morning. I called the store at 6:15 pm on Saturday, May 30th (today). I asked the female voice if the store had any Zaya Rum in stock. I was prepared to have her hold me a case for me to pick up Monday. She said she was too busy, I had to come in & look for myself & then she hung up on me. Whoa! I was shocked by her abrupt rudeness. Will I return? I don't know.

Great local liquor store in Kerrville, TX. Very friendly staff and a great selection of liquors…read more Very nice and clean store. If you need a bottle or two and are in the Kerrville area be sure and swing by Grape & Grain.

If you are looking for a business where you automatically feel welcomed by your best friends, then…read morethis is your place. Debbie & Lettie are the absolute best at giving you the best experience. Make sure to get the tumbler to-go for discounted prices on refills!!! We'll be here every time we're in Fredericksburg.

Four years ago, my wife and I visited this establishment and had one of the best customer service…read moreexperiences we've ever had. The employee working that day was welcoming, knowledgeable, and genuinely invested in helping us enjoy our visit. She guided us through wine tastings, answered questions, and created such a memorable experience that we purchased over $100 in wine and merchandise. In fact, that experience was so exceptional that it was the main reason we decided to return four years later. Unfortunately, our recent visit was the complete opposite. When we entered, the employee working was on her phone and did not acknowledge us at all--not even a simple "hello" or "welcome." We spent time browsing and discussing what we might purchase, and I even commented out loud that I wasn't sure what we wanted to buy. Despite several opportunities, no assistance or engagement was offered. The only reason we made a purchase at all was because we remembered and wanted to relive the wonderful experience from our previous visit. We purchased frozen sangria slushies, but we had every intention of buying much more. I was interested in purchasing wine, a tumbler, and a hat, and we were considering additional bottles of wine as well. However, when my wife was placing our order, the employee seemed irritated that she had to repeat herself and raised her voice in a way that made us feel like we were inconveniencing her. At that point, we decided not to spend any additional money and left with only the slushies. As someone who manages customer service for a living, I understand how much impact a single employee can have on a customer's perception of a business. Based on our experience, I would encourage management to review the level of customer service being provided and invest in staff training where needed. Exceptional customer service creates loyal customers and drives sales; poor customer service does exactly the opposite. We returned because of the outstanding experience we had four years ago. Sadly, this visit ensured that we will not be returning again. It's disappointing because the products are great, and we genuinely wanted to support the business. Unfortunately, the customer service we received made that decision difficult. One employee created a customer who came back four years later. Another employee lost that customer in a single visit.