I am writing to share feedback regarding my recent visit. Upon arriving, I was not acknowledged by…read morestaff and felt ignored for several minutes. When I was eventually assisted, the interaction felt unfriendly and unwelcoming, which was disappointing as this was my first time visiting the office. I was not seen until approximately 15 minutes after my scheduled appointment time on top of getting there 15 mins early. The first staff member I encountered during my walk to the room my visit was very kind and welcoming, which I appreciated. The provider I was scheduled with was professional and direct; However, I was concerned by the way information regarding prenatal care was communicated. I had only found out that I was pregnant two days prior to this appointment, and my intention for the visit was to confirm the pregnancy and receive guidance on next steps, including when to begin prenatal vitamins. During the discussion, the provider strongly emphasized the risks of not having started prenatals already, including mentioning spina bifida and other serious complications. Given how early I am in the process and the purpose of my visit, this approach felt unnecessarily alarming rather than supportive and educational. Additionally, my experience with the phlebotomist was concerning. She did not provide any warning before inserting the needle and displayed poor bedside manner throughout the process. When I mentioned that I was feeling faint and asked if she was almost finished, I was told that it was a "mindset thing," which felt dismissive and inappropriate given the circumstances. Overall, I left the office feeling upset and in tears. This experience did not meet my expectations for compassionate patient care, especially during what can already be an emotional and vulnerable time. As a result, I do not plan to return to this location. I hope this feedback is taken into consideration to improve the experience for future patients. I want to clarify this is about Suite 220 in the same building it was Dr. Daniel Hu's office and I saw nurse practitioner Erin Baker I couldn't find any other place to leave a review for that office

I am a high risk pregnancy with twins, I was also told by my high risk doctor that I have a…read morecomplete placenta previa Dr. Austin never told me I had this issue, and when I mentioned it to her she got really defensive and was very dismissive with all of my concerns.

I am pregnant with my first child. With many questions for Doctor Hetal Shah. However, I never…read morereally get an answer for any of my questions. I was first seeing his work partner Julie Denton. She was amazing. However, she don't deliver any babies. So, about three or four visits in I get to meet Doctor Shah (the doctor that will be delivering me). The first visit with Doctor Shah I felt very rushed in my appointment. The second time I seen Doctor Shah was an emergency visit due to bleeding the night before. He didn't seem worried at all. With no answer as to why I was bleeding. The third visit was like he remembered NOTHING about the second visit. Not even the bleeding or the Emergency Room visit the night before. With that being said about Doctor Shah. The ladies at the front disk are amazing and very helpful. The ultrasound person is amazing too. So was Julie. However, I feel I don't connect with Doctor Shah very good.

I'm here now. My appointment was at 10am, it is now 10:30am. My husband and I arrived early to an…read moreempty waiting room, we checked in and sat down. 4 other couples came in after us and have been taken back. We are sitting here still waiting for what seems to be no reason. AWFUL experience for a first time anxious mom. DO NOT RECOMMEND. Update: Medical staff is not very friendly or welcoming, little to no time to ask questions before you're pushed out of the door. May be the worst experience I've had with a doctor.

I've been a patient of Desert West for over a decade. I was referred to Dr Oehler after a past…read moretraumatic experience elsewhere. She has since retired but that woman was amazing! Gentle, sweet, caring.. she followed me through my first pregnancy and would call me at home with news if it wasn't great. Dr Goad delivered my first baby and she's now following my second pregnancy. She takes the time to listen, is very sweet & just awesome. I feel like she's someone I've known personally for years. Wonderful bedside manner. Front office is always kind, appointments easy to make... I would recommend Desert West to anyone

Wish I could zero star. 2 hours of wait, after staff told us doctor see you soon. Then they told it…read morewas an emergency. Reason seemed silly. We could have gone out had breakfast and come out. Terrible service, not considerate

Very disappointing and upsetting experience. My wife was referred here by our OB during pregnancy,…read moreand instead of feeling supported, she left appointments emotionally stressed and afraid. In our experience, the communication was unprofessional and unnecessarily alarming. We felt information was presented in a way that created fear and pressure for more tests and labs, instead of giving clear, balanced guidance. Thankfully our first baby was healthy, but we experienced the same pattern again during the second pregnancy. Pregnancy is already emotional and stressful. Patients deserve compassion, respect, and honest communication -- not to feel like they are being treated as an invoice. We are seriously considering filing a formal complaint with the medical board.

Was referred here by my regular OB for an anatomy scan. Was the most painful ultrasound I've ever…read morehad. The tech pressed into my stomach so hard I had bruises the next day. Even when I winced she pressed harder. The after the scan the tech just left the room with the door wide open and lights off while I had to readjust my clothes while everyone in the lobby could see. Horrible experience

Highly recommend! Carol and Mary are fantastic. Calming, empowering, knowledgeable, skilled…read moreand attentive. You will not regret doing a home birth with these two wonderful women.

Carol is been such an amazing blessing to our family. I moved from New Zealand to the USA, where…read morebirthing is mid-wife led and I searched google for a midwife, while still living there in Phoenix and found Carol, but I truly believe it was a God-destined relationship. She has delivered two of my children and will be delivering a third very soon. She is supportive, easy to communicate with, extremely knowledgeable, and makes home-births an amazing experience.

If I could give zero stars I would. Was told by dr Boyce that my c section would be the following…read moreMonday over a virtual visit because I need a c section due to health risks. Turns out he never even put in the paperwork for it to get started, man clearly doesn't care about his patients or his job. Literally have everything planned, arrangements were made for my animals, time was taken off work for my husband. now my husband is at risk of losing his job if he takes any more time off even with "paternal paperwork" that they just kept saying they'd give us. Like I don't understand what is so hard about putting in paperwork when you're literally sitting your ass at home making thousands of dollars a month to talk to women over the phone. Beyond fucking stupid. Find a different obgyn because all mom docs I've gone to I've had a similar experience. Fire dr Boyce as well.

Haven't seen the same provider twice after about 10 visits. Hard to build a rapport that way or…read morefeel comfortable. Impossible to reschedule after they cancel your appt because of bizarre scheduling methods. Couldn't complete an anatomy scan that anyone with training would have been able to. Came to my appt 15 mins early as requested to locked doors. Doors didn't unlock until 5 minutes past my appt time because the employees were supposedly on lunch. This office does not even have a portal to see your results or communicate with a doctor. I've waited 8 appts now to find out the results of a Pap smear. I could go on with other odds and ends...

I have to update my review after switching locations, I LOVE the MFM from scottsdale office I was…read moredisappointed by the Glendale location!

I had the wonderful fortune to become a repeat client of Morgann's with my fourth child. This is…read morethe second baby who has been under Morgann's care and I am deeply grateful for her, Deidre, and Taylor. You will not find better midwifery care if you are seeking an at-home birth. This was my second natural, unmedicated home birth, and the first baby who did need some assistancMorgann was calm and collected through it all, and because my baby's heartrate stayed steady she allowed me to labor at my own pace, and only intervened when I asked for help. Through the course of my pregnancy Morgann and her assistants listened, gave great recommendations and made my little family feel welcome. Her office is beautifully set up for children to play quietly while we go through our appointment, she has snacks available for the mamas who need it, and it feels just professional enough while being cozy and welcoming.

We just completed our final postpartum visit with Morgann and it's so incredibly bittersweet. I…read moreknew within minutes of chatting with Morgann (I was only 8 weeks pregnant at the time!) that she was the right midwife for us! She is caring, strong, so well informed, a perfect blend of hands-off physiological support with modern medicine, and she's wonderfully fun and wholesome. We had the privilege of working with Deidra as well and I adored her sweet and caring nature. I always looked forward to seeing them both and I'll miss seeing them regularly now! Morgann and Deidra have been such an incredible foundation to our birth team and we couldn't ask for better midwives to help us bring our first baby into this world. We felt so loved, supported, informed, and empowered throughout our experience to make the best choices pre and postnatal for myself, our family, and our sweet baby girl. In the midst of a very long, first labor Morgann gave me some of the best motherhood insight I think I'll ever receive-- she encouraged introspective thinking and gently guided me in knowing and trusting in my own "mother's intuition" vs personal anxiety/fear. This insight helped me make a tough choice to choose an intervention I hadn't wanted initially (breaking my waters), but ultimately was the right choice for me and my daughter, Ruby to finally progress our labor and deliver her despite my own anxiety over how it may intensify labor which already felt overwhelming. Our conversation around this was quiet, loving, gentle, compassionate and had zero pressure. It still brings me to tears to think about and I'll cherish it forever! Morgann is not just a medical support, she has celebrated in our joy, she has been a shoulder to cry on (in labor and in postpartum as my husband struggled with life threatening medical issues), she's given clarity, choice and informed consent, and she's no-nonsense direct when it's needed (like when our baby decided at 39 weeks to be breech for a bit!). So invaluable! Thank you, to both Morgann and Deidra for your love and support. Our family is so blessed to know you. I feel tremendously happy for every family in the future who will be supported by you and God willing, we'll see you again soon for baby #2!

If you're able to get through to someone and get an appointment scheduled the care you Teri's…read morebeyond amazing. However, if you need to contact your provider and aren't an expecting mother, be prepared for it to be a challenging adventure.

Avoid Desert West OBGYN at all costs…read more Our experience started with waiting over 2 hours despite having a scheduled appointment. When we were finally seen, the doctor spent less than 5 minutes with us, asked almost no meaningful questions, and never performed or scheduled an anatomy ultrasound despite my wife being over 20 weeks pregnant. We left feeling rushed, dismissed, and genuinely concerned about the quality of care. The office staff and management only made things worse. They were consistently rude, disorganized, and nearly impossible to reach. Calls were rarely answered, messages weren't returned, and we spent months trying to resolve a billing issue. We paid around $1,000 out of pocket because our insurance didn't cover the visit. After deciding to leave the practice due to the poor care, we were promised a $650 refund. Instead, we only received about half of that after months of calling multiple times a week and even making trips to the office in person. Every time we managed to reach someone, we were told, "You'll get your money back in about a week." That never happened. The billing situation was unbelievably unprofessional. After repeatedly asking to speak with the billing department and getting nowhere, one of the front desk employees admitted there wasn't even a billing department anymore because the two people who handled billing were no longer with the practice. Yet when I went into the office, they still acted as if someone from billing was available, saying things like, "Let me get someone from billing to help you." We were given multiple manager and staff extensions, but no one ever answered or returned calls. The lack of communication, accountability, and honesty was beyond frustrating. This was one of the worst experiences we've ever had with a medical office. We regret not reading the reviews beforehand. If you value your time, your money, and quality prenatal care, I strongly recommend looking elsewhere.