I am not known for poor reviews but this is one of them…read more Hired Isaac a couple of years ago for an inspection and cleaning on our furnace, tankless water heater and air conditioner. Was pleased with the service so we bought one of their expensive maintenance plans. First of all, you have to call them every year to return for a cleaning and inspection. They should call us to schedule service thru their expensive plan. Fine. We are considering moving so I called for an inspection and cleaning. They wouldn't do the A/C bc it was February. Again, fine. Well the nightmare began. Now keep in mind everything worked perfectly prior to this service. Again, cleaning and inspection. Tech started inspection. Soon I heard a half hour of very loud metallic banging. I asked how it was going and was told he was trying to free a part to clean and check it. In the end, couldn't get it. Specialist had to return. Specialist returned and said igniter was bad. Changed it and it cost $162 which was the cost after the $600 maintenance plan previously mentioned. Pretty quickly we noticed more trouble. No hot water for a number of minutes. You may say no big deal but try running your bath for 3 to 5 minutes bf you get hot water. This happens on every faucet too. So we called again. Tech came and now found a bunch of gas leaks and the heat exchanger was bad. Cost $300 after their wonderful $ 600 maintenance plan. They also repaired some of the gas leaks. Said RGE had to fix another one. RGE came and said no leak. Hmmmmm... And I can't help to wonder how much of this is a result of the first Tech banging away full force on a very intricate and fragile piece of equipment. And we don't even have the new heat exchanger installed yet!! No call with an update, no call to schedule appt. Nothing. 2 months ago we called for an inspection. $500 later (not including the investment in the $600 maintenance plan) we have a non properly functioning water heater, no appointment and no plan. So much for hiring a big company for expertise, service and peace of mind. Ill update when, I mean if this gets resolved.

We had Isaac install a solar voltaic system. The system came with a performance warranty. I have…read morereason to believe one string is under performing. Isaac tech came out to explain they no longer install these systems. I keep getting promises about a return call, that never materializes.

We had an appt with John on May 12th for a mini split system. After the review of the hse he said…read morehe would work up an estimate. On May 18th I called to check on the estimate was told they have been busy with emergencies. I said understandable to this date no call from them and no estimate. I'm surprised we have worked with them on other installations this is a first for no response. Very disappointing

Absolutely, the BEST service ever. extremely understanding do my issue, polite and professional…read more Excellent service all the way around. I highly recommend them. Thanks!

Dustin was referred to us from another well-known HVAC company in the area that didn't work on the…read morebrand of gas fireplace we have in our house. My wife and I are extremely pleased with Dustin's thoroughness of pinpointing the multiple gas leaks in our fireplace and the solutions he offered to address all of the issues. Dustin is extremely knowledgeable, friendly, and was great to talk with about other things besides the fireplace. He is building a highly reputable business while juggling the responsibilities of having a young family. I highly recommend Dustin for all of your HVAC needs - you'll be glad you called him! Jim S. Webster, NY

This is an update to a review I wrote about a year ago, Initially Dustin was not timely in getting…read moreback to me with a quote (he later explain why). Totally understood. I reached out again this year however, we were not able to come to a meeting of the minds for my project. Dustin was very informative and very personable. I wish him the best with his business. However can't give 5 stars because the project did not move forward so I have nothing to base five stars on.

Can't recommend Darko enough. He is one of the most knowledgeable professionals out there and…read moreextremely thorough. His work is top notch and he was able to walk me through a water heater install in great detail without it being overwhelming, just so I could understand. I'd give him 10 stars if I could.

Great service and very knowledgeable. Very quick to respond when our furnace was acting up on a…read moreFriday evening!

When I bought my house back in October, by November I immediately started having issues with the…read morefurnace. I called Ken and he immediately sent someone out since I had no heat. Turned out it was the thermostat. They fixed it immediately at a fair price. This isn't the first time I've used his company. I had them at my old house many times as well. I can't say enough good things about the company. They have always been fantastic! I appreciate Ken and his team.

Furnace installed in 2020 January 2021 a hole in the foundation was found and they came out and…read moreadmitted the insulation was never completed. Supplies were on back order as well as an air seal and rim joice . June 2021 the A/C failed they were called and came out. Admitted to miswiring the A/C at the time of installation. Made futile attempts to fix it. Then after all that claimed I needed a new A/C. They sent an estimate. Called another company who then fixed the wiring and it's been fine ever since!! Despite numerous attempts for them to complete insulation they have never responded.