Mini Split they put in did not work correctly (did not heat anywhere near set temperature), and…read morewhen I called for service was mocked by the service person for not calling them more quickly, and then they said they would charge to figure it out, even though it had only been used for a total of a few months. They do not stand by what they sell. Go elsewhere.

After another big-name, local company let my 90-year old mother down and left her w/o adequate heat…read morefor 2 weeks with 20° temps at night, Hawn came through with flying colors. The attention to detail, communication and personal interaction with the owner and his son visiting my mother during the install and once after, earned my respect. Their price was fair and their service was fantastic. My mother is all set and has heat once again, thank you, Hawn. I would recommend these guys to anyone.

Great company since i hired them about 5-6 years back. Still doing business woth them kn a yearly…read morebasis and highly recommend.

I cannot say enough about Arndt HVAC. Jason is awesome honest and trustworthy. He does not take…read moreadvantage of us old folks. I would recommend him and his crew to anyone! And of course he has Dash working with him. he is a sweetheart!

Home A/C died over weekend. Called Monday 8:00am. Tech on site within 2 hours. Tech was…read moreprofessional, friendly, and thorough. A/C unit back up and working. Couldn't ask for better service!

I will start by saying that I have been using Advanced Heating & Cooling for HVAC installation &…read moreservice at multiple properties for many years. Up until Monday, I have experienced as their website claims: "outstanding customer service that has been our hallmark for the past 25 years." Helen is the absolute best! After receiving a $150 bill for a 20 min service repair to clean a flame sensor rod at 4:30 pm last Friday, I requested a conversation with the CEO to negotiate a more reasonable price, and to discuss his policy about my furnace's full warranty only applying if I purchased the yearly service check at the cost of $89/yr, which I didn't find out about until after installation. I experienced an even bigger disappointment with the phone call response to my concern about the high cost for such a simple repair to detect & fix that I watched the tech perform. A full furnace cleaning and tune-up is $70. Mike D'Andrea was argumentative, demeaning and outright arrogant in response to my complaint - He tried to use every sales technique in the book to justify the supposed value I received despite my continual objection - including reference to an article about "firing your customers." He insisted that the HVAC industry sets the standard for fair prices and perceived value, despite what the local market demands. He continually tried to "educate" me with sales pitches about "flat rate price formulary books" that provide powerful sales tools to increase profit margins with higher service invoices using opaque mark-ups. This practice is outlined in "Setting Your Flat-Rate Prices" by Charlie Greer who touts that he helps "contractors become Millionaires every day" on www.hvacprofitboosters.com. Despite 'Flat Rate' business model promises of incredible profit margins, reduced costs, simplified accounting, etc.--the savings don't seem to be shared with repeat customers. It's a deceptive make-money-quick scheme designed to cover up an outrageous marked-up hourly rate. Buyer beware--itemized invoices are segregated in order to protect the consumer from unfair billing and up-charges by the service provider. Enlightening responses to consumer complaints about Flat-Rate Pricing practices can be found on Angie's List. I definitely will be taking future business to a company committed to making a good faith effort to resolve consumer complaints. Lesson learned.

This company is a scam! The owner hires scam-artists /drug addicts and thugs. I hired him to do two…read morejobs. The first , seemed like it was done, but it turned out to be essentially a temporary fix and 2 weeks later the problem is worse--but he has not returned. Even after promising to return several times--I waited, he never showed--every time with a bullshit excuse. The second job was handled by his subcontractor who took money for a "new" compressor which it turns out is almost 30 years old!--and needless to say doesn't work! ! Once cash was given to his employee to purchase freon, parts etc. his employee disappeared--never finished the work--never answered the over 30 phone calls I have made--never came back again!!!!!- When I was finally able to get a hold of the employee it was only by calling from a different phone! The employee sounded like he was literally on heroin or pain pills at the time--was luring speech and not making sense while I was talking to him--I instantly figured out where the money went!!! This company is a fraud! $2500 later--heating and cooling system is broken (probably made worse from them touching it) and an ice machine is laying in pieces with a 30 year old "new" replacement compressor--also not working. I feel like crap for trusting them--didn't realize such horrible people were out there.

Berkeley Heating and Cooling converted my boiler / radiator system to a forced air / furnace and…read moreair conditioning system. They ran all new duct work in my walls and I could not be happier with the work they did!

We had AirQuip install a very expensive system a little over 2 year ago. We were very satisfied…read morewith the service provided at the time. Today. 2 1/2 years later we awoke without heat. The office scheduler- Lindsay- did provide us with same day service- very welcome on this cold day. However her phone service was somewhat snappish/ surly & rude rather than reassuring that service was scheduled. BTW- our service did arrive mid-afternoon & repairs were made. Hoping for a warmer night For this highly acknowledged HVAC company I would hope their first point customer service personnel would be better trained and more personable!

The service people were knowledgeable and got right to work. One of the calls pertained to my…read morefurnace which had two bats inside. The poor person had to extract the macerated bats and clean the fan. No complaint while doing so. When my ac broke down in July 2025 they were the only hvac business who could arrive in a reasonable amount of time. Others had quoted a week to ten days. Give them a call!

We had Maurice out for an estimate for a liner on our fireplace, he pulled the insert out of the…read morefireplace, mid-aligning our pipe. Called him back to ask him to put it back, and he berated me over the phone saying he would be liable if he put the pipe back and we didn't have a liner installed. Finally got him to say he would come back but he had to check his schedule and call me back. Never called me back, so 2 months later I called a manager. She sent 2 techs out the very next day who ruined the pipe even more (they tried to align it but left a huge gap and taped it back together with tape that is not rated for fireplaces!) and also tracked mud and soot all over my kitchen and carpet. I will never have them in my house again. Working with the BBB to have them pay my bill to get the fireplace fixed and the carpet cleaned.

This is a slippery company. They are not trustworthy when it comes to their billing practices. They…read moreclaim to give you a "break" on labor but truth be told they tack it on the part. If you have a warranty be very clear that they service THAT warranty, that the look at the warranty. My furnace wasn't working, I took the morning off to meet them so when they said it wasn't covered under the warranty, I was desperate and trusted them. The next day I found out it was covered, Empire wasn't honest. They weren't a contractor for that warranty company, Goodman/Goodcare/Asure. They charged $485 for the part and only refunded $250 and claimed the rest as labor which the tech said he was being nice and not charged me. But the warranty covers labor, but Empire isn't a service provider for said company. So I am being blamed by the warranty company for trusting Empire, Empire claims the are not liable because they didn't install the furnace. Integrity is not something they have, find another company if you don't have to use them.

I have been using IJN's services for a few years now and have had nothing but amazingly positive…read moreexperiences. I first hired him to trouble-shoot and ultimate replace my furnace when it died in the dead of winter. He saved us! Since then we have used his services for annual maintenance and repairs. I have recommended him to several friends and family members and all have reported positive experiences as well.

If there were a negative or -5 rating, this guy posing as an electrician and HVAC contractor would…read moredeserve it. He purposefully does not itemize invoices and then does not deliver on previously agreed upon work, that he has been paid for. Incompetent and half-ass finishes his work. Beware!

Always responsive, always helpful! A "Godsend" when Heating and A/C are critical! Our trusted HVAC…read morepartner!!!

Wow. Brian at Fallside left us with a great impression. We spoke with him about having a house…read morehumidifier installed. He graciously spent a bit of time talking with us, explaining our options, the costs for each and answering all of our questions (even when it was clear we were going to have to forego the bypass humidifier - our old house would require extensive ductwork). Brian was so personable, knowledgeable and helpful, we definitely plan to contact him for our future HVAC maintenance and service needs. Thank you, Brian!