The fact that you are the ONLY one that requires an appointment even when your lobby is not full…read more What happened to customer service and patient care??? The employee at the window while pleasant, was not able to find resolution for people other than redirecting people to other facilities. Also, your sign should be in front of your office rather than in front of your front window. It would prevent the patient from feeling uncomfortable by NOT SEEING YOUR SIGN It appears your other facilities are unaware that you are an appointment only facility. Also, your facility always seems to be behind.

Well, Today they said they are understaffed and no longer taking walk ins, reaching them by phone…read moreand/or scheduling online is impossible.

never have any issues with this location, staff has always been friendly and helpful. Even as a…read morewalk-in, usually in and out in less than 30 minutes.

Poor Experience with Long Waits Despite Appointment scheduled…read more I had an appointment scheduled for 7:00 AM today at the Sonora Quest location in Peoria, but it was a frustrating experience from the start. When I arrived, there were already 16 people ahead of me. I didn't get checked in until about 7:10 AM because the line at the kiosk was so long. A big issue I noticed was that many of the people waiting were walk-ins, which seemed to slow everything down for those of us who had actually booked appointments. The staff was polite, but the system clearly wasn't handling the volume well. Suggestion for improvement: Sonora Quest should offer online check-in in addition to the kiosk. This would let scheduled patients confirm their arrival ahead of time, reduce congestion in the waiting area, and help prioritize appointment holders over walk-ins. Unfortunately, this was not a good experience at all today. I understand labs can get busy, especially in the mornings, but with an appointment I expected a much smoother process. I hope they implement better check-in options soon to make visits more efficient for everyone.

I made an appointment for bloodwork at this Quest after my doctor sent in an order. This location…read morehad the soonest available appointment and it wasn't too far from home, so it was a no brainer. One thing to note is that this location does not have a receptionist. All check ins are done through the kiosks in the waiting area. I found the kiosk easy to use and I only had to wait about 10-15 minutes since I made an appointment through their website. The phlebotomist who helped me was Teanna and she was wonderful! I have notoriously difficult veins, so I always dread getting blood drawn, but she made the process quick and easy. We also had a nice chat about my ear piercings! I would not hesitate to return to this location in the future.

I went to my normal Sonora Quest Lab location in Sun City, Arizona this morning, only to discover…read moreit had closed down. This was my normal location that I always came to and I never needed an appointment before. Luckily they had posted this location as the alternative lab to visit. When I arrived I discovered that I definitely need an appointment at this location. This seems to be a new location and the waiting room was very small for the number of people that were waiting. Many people were waiting outside the lab waiting room, because there weren't enough seats. They do have a big TV screen that lets people know where they're at in line which was very appreciated. At first I was number seven in line, but as more and more people came in with appointments, I just kept getting bumped down to the bottom. When I finally decided to leave, I was number 14. This isn't anything that necessarily made me upset because I'm glad that people with appointments were getting called first. I quickly realized that fmmovingmoving forward I definitely need to make an appointment. I ended up leaving and scheduled an appointment in another week online which was pretty easy at Sonora lab.com. It would have been nice of Sonora Quest to notify customers who used the Sun City lab that that location was being closed. It would have saved me a lot of aggravation today.

Excellent service & blood draw. Not covered by our insurance but I'm willing to private pay (very…read moreaffordable) due to the convenience and ease of scheduling. We arrived on a Saturday morning and expected to wait (I've never not had to wait for a blood draw, even with an appointment). Much to my surprise, we were the only ones there. The young lady (sorry I didn't get her name) was informative and helpful in both completing the paperwork and doing the draw. Results were received via email later that SAME DAY! Clean, friendly, fast, easy, affordable! What's not to love?! Keep up the good work! Thank you! [I was just now attempting to schedule an appointment thru Sonora Quest so I could have it covered by insurance and in order for me to be able to take my son and have him not miss school, we have to go at 6:45 a.m.! So, here I am back looking at LabExpress and love it so much I am submitting this review! Knowing how insurance works, I'll probably end up paying MORE to use it, so I'll go back to Labxpress]

Andres is an exceptional phlebotomist. This is the best blood draw service I have ever had, as a 70…read moreyear old with numerous experiences. A friendly place to go.

This LabCorp is in a great location (Medical Plaza). Plenty of parking, very clean, friendly staff,…read moregreat check in experience and the phlebotomist was delightful. I did have an appointment, and I had minimal wait time. I would definitely come here again. This is high season, and some walk-ins without appointments just have to show a little patience and grace. The staff work hard and do the best they can. They were very professional.

Believe the other negative reviews. The technicians are extremely incompetent and one was…read moreexcessively rude after hurting my arm so badly I screamed out in pain. I have never experienced anything so horrible in a blood work lab before.

This is my new favorite lab!!! Making an appointment online was easy. The location had a morning…read moresame day opening. Reception was friendly! Karla, my phlebotomist was kind, gentle, detailed and took my blood with minimal discomfort. I offered my hands and she listened to me. I felt seen and heard.

While they offer in home collection services, there is nothing offered on weekends. No hours at…read moreall. It's very disappointing at this time that it's not a 7 day a week operation. People don't always get sick between Monday and Friday.

Incredibly poor customer service, absolutely no communication on what was to be expected going into…read morethe appointment. The phlebotomist constantly was telling me to come in and out of the office. She was rude and unprofessional in her tone and body language. I waited for 2 weeks for an appointment only for them to say they didn't have my test. Had absolutely no idea how to talk with a normal human being and was very unclear on what was going on and why she couldn't fill my order. 0% trust. Glad I didn't get stuck with a needle at this place at the end of the day.

I took my newborn to the Sonoran Quest Laboratory inside Safeway for his newborn screening because…read moreit was close to home, but unfortunately, the experience was very disappointing. From the moment we walked in, the phlebotomist was rude and unprofessional. She kept mentioning that it was almost her lunch break and was more focused on closing the door to prevent walk-ins than on patient care. She also made unnecessary comments in front of us about how her coworkers needed to finish their paperwork so they could go to lunch. I understand that everyone has bad days, but her attitude made an already stressful situation even more uncomfortable. A week later, I received a call from my pediatrician saying that the lab results were unsatisfactory because the blood sample wasn't collected properly. Now, I have to take my newborn in for another blood draw, which is frustrating and completely avoidable. This time, I'll be going to a different Sonoran Quest location, even if it's farther, to ensure we don't have the same experience. I hope management takes this feedback seriously because newborn screenings are critical, and no parent should have to deal with an unprofessional attitude--let alone an improperly collected sample--when it comes to their child's health.

Very friendly, took time to talk with me. Got me in without an appointment. Did all blood work in…read morehouse got results very quickly

The ease of appointments are the only reason I continue to use Mr Dr Now…read more Our practitioner Krystle Ray is amazing. However if you have any kind of question you might as well forget about getting any help. The practitioner will not receive any messages via email or thru customer service no fault of theirs. they simply don't get any communication from customer service platform. You must book an appointment and pay fee for literally anything you need including a refill, insurance authorization or an error with bloodwork they wrote orders for. This is definitely a management/corporate issue that needs addressed.