I usually have a great experience with the facility and its operation. However, I'm not sure if the…read moreprovider was having a bad day or he is just very cold towards people. I hope I never encounter him again.

Horrible service takes 2 hours to get a physical lady was in the front horrible experienceread more

There appear to be 2 listings for this Urgent Care office near Fry's Foods on 91st Ave/Union Hills…read more This office provided excellent care for me today. Very good PA that helped me. THEY OPEN AT 8:00am. This listing says they open at 7:30am.

I was supposed to have a telehealth appointment at 8 am. I sat in the zoom call for over an hour…read moreand the provider never joined. I hung up and tried calling their phone number twice at 9 am and it sat and rang and rang then went to voicemail and said the box wasn't able to accept messages. It's a waste of time when you are sick and actually need help. When you have scheduled appointments they should show up but they don't. There is no way they were that slammed as soon as they opened to not join the telehealth

Appointment at 2pm with doctor Fogel on 2nd floor. Wait in line for front/check-out desk from…read more2:00-2:17pm, waiting in line as another 'patient' checks out. Get told by the front desk help the Doctor can't see me because I'm late, despite her telling him I was waiting in line.

Make sure you understand the "No Surprise Act" and how balance billing works before visiting this…read moreestablishment. I was told more than once by the front desk (and signed an agreement) that my ENTIRE visit would be $250 total (I'm uninsured). I paid up front for a very uncomfortable and painful cyst removal (no pain meds used except in the initial incision which I find horrific, my provider was just squeezing my back as hard as she could.) A month later they tried to get me to pay a second bill of almost $300 which is actually illegal. Gross behavior. This establishment gets a second star from me though because my visit was at least quick and efficient (albeit painful).

The place is empty I walked in with a UTI & COVID…read more They tell me they can only look at one condition. Stay away from this place. I don't believe they have your best health as the first priority. STAY AWAY

Saturday day, April 5, 2026, I called Banner URGENT Care if they would be able to prescribe an…read moreexpired EP pen as I am allergic to bees. I was able to have an appointment in 40 minutes. When I arrived, I filled out the paperwork, and shortly thereafter, the Assistant took my vital signs and reason I was there. Shortly, the Physician Assistant asked me the same thing and then said I already called the Pharmacy. My appointment was fast, efficient and everyone was pleasant and professional.

They were terrific. Friendly and fast and helpful. I was seen by Heather up front who very kind…read more Michelle the assistant was also very nice and dr Saygan took the time to help me without being rushed l. More like this and i might start believing in the profession again. On 4th of July they were even ready with a pharmacy recommendation since most are closed today. Thanks

Best service at an urgent care we have ever had. They were polite, friendly, and quick. We were in…read moreand out within the hour. Staff was kind and welcoming!

My husband had a high fever for 3 days with many symptoms even with Tylenol/ibuprofen. The doctor…read moreat this urgent care told us it wasn't a concern unless he had a fever for at least 8 days and sent us home with nothing. Even as non-medical professional, I knew that it didn't make sense. We had to take him to the hospital the next day and they found the pneumonia. A simple chest x-ray would have shown how bad it was. Don't waste your time or money going to this place.

Brought in our child after injuring his thumb playing basketball. Doctor mocked my husband for…read morebringing him in. He said "can't move his thumb or won't!" Took an X-Ray, reviewed it, showed it to my husband, and said it was not broken. He basically ridiculed my husband for bringing in our child to be seen. He advised we should ice it. Six days later, the office calls and says our child's thumb is actually broken. They told us to go see our PCP. This was after 5 pm so our PCP could not be reached until the next day. No offer to write a referral, no solution, and no apology. Avoid this urgent care.

I can not say enough GREAT thingS about Michele Pelusio NP!! I would recommend her to everyone I…read moreknow- she is so knowledgeable, kind, and compassionate! I'm so grateful-thank you for taking such good care of my precious mother!! you ARE in the best hands with Michele !! 10 out of 10!!

Wouldn't listen to me when I had to reiterate twice that they have my insurance wrong and no copay…read morewas needed. Continued to argue with me when I went in person to discuss the matter further with my insurance values and card in hand. Had to call my husband to get them to understand what I had been saying to three different people. Would not provide me with a copy of my medical records and an itemized receipt as requested. Issued a "cash refund" and then was told I can't have my cash back and "do what you gotta do" by Shirley. Also, Shirley came in hot and pressed looking that she even had to deal with this situation. Lesley looked low vibrational and dead eyed. Where's the paperwork for the refund and my money? Where is the paperwork I requested which is illegal for you to not provide to the patient when requested? Why are you withholding my medical records from me? I indicated to Cielo in a phone conversation that I needed paper copies of these records. She said they would be ready when I came down. Lies. I need paper copies. Not a portal. This location needs to hear it from a man in order to effectively service your medical needs. Also, a young man denied my issue to begin with. You all need retraining on how to read an insurance plan. Beware ladies

What an absolute disgrace. Highway robbery to write a scrip for an already diagnosed ear infection…read more The people that work here act nice and scam you without remorse. Beware!

I really think this is the best urgent care, I bring my son majority of the time , the are on it…read moreand if you're a young new mom they don't make feel bad for asking a bunch of questions or asking them to test him for everything lol I always go back to this one , in and out no waiting, the office girly was very kind overall the care 10/10

Great type of care. Amazing care, quality. It's always fast. The office experience is pretty great…read moretoo basically there's no complaints here. I would definitely give this place. Five stars and tell you to go parking is decent as well.

Our experience was OK. We got there at 7:30p and they close at 8:00p. They have a large sign in…read morefront of the building that wasn't lit up. The place looked closed, but there was one car in the dark parking lot, so we pulled in. We had the feeling they weren't happy to see us, although the PA was the friendliest, and that was the most important. Everyone was efficient and tests were done quickly. It was the flu. I'm pretty sure we were out of there by 8:00pm. FYI, it's $279 to be seen. They didn't know of any pharmacies that were open late hours and seemed annoyed when we asked for a minute to look up the information. We couldn't find one quickly, so the scripts started the next morning. It was odd (lazy?) that an urgent care facility with evening hours had no list of late-night pharmacies.

We visited this emergency room on March 18, 2026. My wife came in with abdominal pain. The doctor…read moreordered a CT scan, an ultrasound, and blood work -- then we sat and waited nearly four hours because everything was sent out to an outside provider. When the doctor finally came back, he told my wife she had cancer on the liver with metastasis. We were absolutely terrified. He scared us beyond words. We decided to get a second opinion at another hospital. Come to find out, they were hemangiomas -- completely benign. No cancer at all. That older doctor had no business delivering a devastating diagnosis like that without being sure of what he was reading. He should be retired. On top of the emotional nightmare they put us through, the bill came in at $41,000 -- and we're stuck paying $3,000 out of pocket. It feels like they were just running the clock and ordering unnecessary outside services to charge the insurance company as much as possible. It's outrageous, and it's no wonder insurance costs keep going up for everyone. Do not go to this emergency room. It is hands down the worst. Between the misdiagnosis that had us believing my wife was dying and the astronomical bill for incompetent care, I wouldn't wish this experience on anyone.

ZERO STARS. they checked my blood pressure and charged me $900 for the 15 minutes I was there…read more. when I typed in urgent care this is what popped up. They should've told me this is an EMERGENCY ROOM. They should've told me I was in the wrong place. She even said people confuse us for urgent care all the time. This is a morally corrupt business.. I told you what I am here for before being seen!! Why wouldn't you say or give the quote prior to care. DISGUSTING BEHAVIOR