I went in on a Friday afternoon and was able to address my concern and fill out paperwork right…read moreaway, I waited about 10-15 minutes before I went in to my room. It did take about 30-45 minutes to be seen by a doctor but the nurses were very attentive and checked up on me during the waiting time, gave me a blanket and made sure i was comfortable. The doctor addressed all my concerns and i felt better within 24 hours after visiting. I will definitely recommend friends and family to this care.

On July 3rd, 2026 our daughter was experiencing severe left flank pain with associated nausea…read more Based on our clinical experience, as well as our own personal histories with kidney stones, my wife and I easily recognized that our daughter was experiencing a kidney stone of her own. At about 1AM we took her to the stand-alone ER at Honor Health Complete Care in Surprise, AZ. Once she was taken to the treatment area, a saline lock was placed. When Dr. Heather Ogden-Hamilton came in to the room, she did a cursory physical exam, and then proceeded to tell her that her pain was likely musculoskeletal. She ordered a muscle relaxant and oral ketorolac and a CT scan. All the while, the doctor continually dismissed the severity of our daughter's pain. Once the CT was done, the doctor returned and informed our daughter that she had a 5mm stone in her left kidney, but that it shouldn't be causing as much pain as she was experiencing, and continued to attribute the pain as musculoskeletal. She was eventually discharged, and the doctor faxed prescriptions for Flomax, cyclobenzaprine, ketorolac, and oxycodone. It should be noted that our daughter was given NO IV fluids during her time in the ER (which, along with adequate pain management, is standard of care for patients with acute pain from kidney stones). When we went to pick up the prescriptions from our pharmacy, all but the oxycodone were filled. The opioid was not filled because, in Arizona, controlled substances are required by law to be ordered electronically (fax does not count), a fact that is pretty well known by any provider who has practiced in the state since the law was passed in 2017. It was 3 days from discharge to when she finally was able to get the prescription sent electronically. On the morning of July 20th, she had a return of her severe pain, and had to be taken back to the ER (a different one), where she was given appropriate pain relief and IV fluids, and a repeat CT scan was done. The new scan revealed that the stone was, in fact, 7mm (a huge difference in terms of kidney stones) as well as hydronephrosis and acute kidney damage. She was admitted and scheduled for a lithotripsy the next day. Unfortunately, because her ureters are very narrow, the urologist had to place a stent and have her return in 2 weeks for a second attempt at the procedure. Once they do the procedure, she will need to have the stent remain for a few weeks. The urologist also indicated that she may well have some degree of permanent kidney damage. Had Dr. Ogden-Hamilton made an accurate diagnosis of the size of the stone, and had she acted appropriately in managing the issue (i.e. a transfer to a higher level of care), there would not have been a delay in definitive treatment, and she could have been spared unnecessary pain and kidney damage.

I went in with my cognitively disabled sister to get her a COVID test. She attends a day program…read moreand someone on Tuesday tested positive. I was filling out her paperwork (I HAD A Power of ATTORNEY). The individual (uneducated and uninformed person) stated I HAD TO HAVE THE GUARDIANSHIP PAPERS throwing the POA back on the counter. By then I was not a happy camper as obviously she did not know anything about the HIPPA laws. Number one, Legal Guardianship papers are in legalese. I do not carry them in my purse, only the LEGAL, POWER OF ATTORNEY DURABLE HEALTH CARE FORM of the STATE OF ARIZONA, setting out I am given the right and duty to make health care decisions for her due to . . . disability. DON'T GO THERE. IF THE FRONT DESK IS THIS INCOMPETENT, I CAN ALMOST GUARANTEE THE DOCTORS AND NURSES ARE AS WELL!!!!!!!!

Our sweet little neighbor kid hangs out at our home, and being in school she tends to share all her…read moregerms too. Eek! It builds up their immunity they say. =) Our little one picked up a little pink eye in one of her eyes. I called ahead to make sure it was okay to bring her in as our primary care doctor couldn't get her in for 2 weeks. The two young ladies at the front were so sweet. If it is your first visit and you are an adoptive parent or guardian you must have your paperwork with you. I had just been the the ER for another one and they required the paperwork to, but not being to Banner they don't have it. The office girl really tiptoed around me and felt bad me having to run home first to get it. I understood as there is a lot going on in the world with families and it is important. It is her job. I was very kind about it. I ran back really fast and came back. Our visitor paperwork had already been filled out, so were taken back right away. PA John was super kind and friendly. We were in and out in a jiffy. I hope I never have to, but would gladly come back if we need to.

Very nice at front receptionist, all staff and Dr.s are polite and caring. Felt very taking care…read moreof. Be patient theirs a lot of people their helping. It worth the waite.

I have discovered that Banner Urgent Care is designed for very low level medical intervention. I…read morehesitate to even state "acute care". These facilities are not really equipped for any level of treatment beyond cold/flu, strains/sprains, or anything requiring more than aspirin or ibuprofen. Much like a same day clinic but much more expensive. I went there to discuss fatigue, headache, muscle/joint pain. I was given an injection of Toradol (NSAID) and recommended to follow-up with PCP if symptoms persisted. Ended up in ER two days later from elevated glucose and lactic acidosis. Just be ready for a long wait UNLESS you make an appointment online.

I have highly recommended MY DR NOW in the past, but I just have to do it again. My husband and I…read morescheduled our wellness exams at the beginning of the year for March. We were told the required blood test information had been submitted and we could just drop in a week or so before for the blood draw. OK. Well, we dropped in...Zharia, the receptionist, immediately checked us in, had us do the required paperwork online, and we were swept to the back office, where Sebastian, who is an absolute pro, did the usual checks and then did the blood draw. Here's the thing. I am always a difficult blood draw and I always expect to be stuck a few times. But not with Sebastian! Another great experience and another reason I highly recommend MY DR NOW!

THIS REVIEW IS FOR 4707 Bell location and 35th W Peoria location but they have no listing but same…read morecompany. UPDATE 06/01/2026 @ Bottom Candid review~utterly disappointing. Anyone who follows my reviews know I try to be as fair as I possibly can, always. I have been using MYDRNOW since Oct. 2025 and they were great! Specifically Terri C. and her staff. It is also walking distance from my gym, P.O. Box & hair salon. On May 11th I was scheduled for an evening appointment. Upon arrival I was greeted by a new receptionist who told me my Nurse Practitioner Terri was no longer there and left days before. I was brought in for BP and Weight and a new Nurses assistant greeted me there (concerns growing). I was led into an exam room and waited 5-10 minutes (typical, all good). Enter Fahar A. New Nurse practitioner I'd never seen. I quickly inquired about Terri and why I was not informed before coming. His statement was "I've got problems too....I was just told today I was coming here to handle Terri's caseload" Why he told me this I have no clue, not my problem. Apparently I was wrong. Fahar informed me that I need to see a specialist before continuing on my existing medication (which is a grand total of 1). I was given a bridge prescription until May 31st as that was the first time the referral had availability for visit (online). I filled my partial script and waited until that day (this past Saturday May 30th, 2 days ago). I had video call with Krystle R. During our call she informed me because it was the weekend they could not fill my prescription and I would need to see another specialist as she couldn't prescribe?? Getting lost? I waited for next video appointment with Cara H. June 1st.... To start she was late for our call which is understandable but courtesy was nowhere in site. Even my last appointment went over or any acknowledgment. Her first conversation point was she had researched me and I have had 5 different pharmacies in a short amount of time. As a consultant I work in different part of Az based on days sometimes weeks. I have my Single prescription filled where it makes sense to my given client/work location as well as inventory at the pharmacy. I did ask Cara H. If there were any duplicate prescriptions requested ever or she could see "Dr. Shopping" she said no. Cara informed me she would not prescribe my medication and she referred me to yet another specialist?? So in closing I now after talking to a very nice lady Angelica at MYDRNOW phone support I need to call a referral company for appointment?? That's 1 in person appointment, 2 video call appointments and now a new referral company. This company has SERIOUS internal communication problems or they like generating fees for bogus appointments to generate fees. Being clear they are either trying to generate "unnecessary fees" or their Right Hand doesn't know what their Left hand is doing?? Either way they are a company to steer clear of and please do share this information. I can't prove which it is but will be looking into them with a microscope and will update to this contribution asap. UPDATE; 06/01/2026 As promised I would update. I reached out to the 3rd Specialist referral after my initial post. The organization requires a 3 hour in person appointment covering 3 health/wellness areas. One of the areas is Physical?? I take very good care of myself, no drinking, smoking and Daily exercise. Considering I have been in to see MYDRNOW for 9 months straight where blood was taken multiple times and vitals on every visit, why would this be necessary of they are doing the job my insurance is paying for already. I'm definitely changing providers today but will continue to investigate why they are sending referrals like they are needed 4 times now.. Jett~

I've been here 3 times and every time I have had exceptional care. One thing that stands out to me…read moreis that they are quick. They get you in, take care of the problem and get you out. Last time I was there, I couldn't move my arm, it was so painful. They gave me an injection in the sore area, and I haven't had a problem since. I really appreciate how professional and caring they are. Thank you Abrazzo

I was hesitant to visit this location due to the low YELP ratings but I needed to confirm that I…read moredidn't fracture anything before traveling. So I went on a Thursday at about 1pm and was out of the ER by 2:30pm. I interacted with a lovely, blonde lady at the front desk, 3 nurses, Dr. Oscislawski, and an X-ray tech. Everyone was pleasant, professional and respectful. Very different experience than at another local ER I've been to. The thing about Yelp is have to consider that people are hurt and sick and if the care is not as expected, they will more than likely write a review if they felt they received poor care. And that is not to diminish anyone's lived experience. But how many will write reviews to praise staff and their experience? Interestingly, the X-ray machine was brought to my room (the gentleman explained that it's because my issue was smaller and could be done this way but won't apply for every x-ray). The kind woman at the front desk (I hate that her name escapes me now), came to my room and asked for my payment, which I thought was odd. Perhaps, a portable credit card machine might be a better option here. No disrespect to her but I'm not letting anyone take my credit/debit card out of my sight. So I just paid after I was discharged and leaving. The lobby was empty so that might not always be an efficient way to do it for them. For me, my issue was not life-threatening but I was handled with care and will definitely be bypassing the other ER for a better experience at Abrazo.

My husband needed to have the wax in his ear removed as soon as possible, so he could hear. We had…read morenever been to this urgent care facility. I called for an appointment and got one at 1:15. The front office woman was fantastic. She was so pleasant and knew her job. We did have to wait about 30 minutes before being seen, but believe me, when I say it was worth the wait. We first met Raymond, another outstanding aid worker, that knew his job. Very pleasant, explaining everything. THEN we met Betsy, the NP. She was outstanding. So competent, friendly, understanding, and professional. She explained in detail what needed to be done now and in the future to help prevent this from happening again. Now, the bad news....she doesn't work at this urgent care too often. We were so fortunate that she and her staff were there today.

The young woman at the front desk was the first problem. Very unprofessional-not welcoming when…read moreyou're sick. I told her to forget it and went to HonorHealth Urgent care where they had 3 nurses help me immediately and were very kind and reassuring.

I wish zero stars was an option…read more I took my daughter here for a routine sports physical, expecting what should have been a quick, straightforward, and professional visit. Unfortunately, it turned into an incredibly frustrating experience. Instead of receiving a simple sports physical, we were given the runaround due to inaccurate testing that was administered by their staff. The unnecessary confusion and lack of clear communication made what should have been a 15-minute appointment far more stressful than it needed to be. Resulting in an additional appointment that still had inaccurate findings. The NP lacked a clear understanding of what the requirements are for a physical. Specifically on when an athlete would need a restriction and what the cut off limits are to warrant that requirement. The entire experience lacked the level of professionalism, competence, and attention to detail that I expect from a medical office. Front desk had to keep leaving to call and check with a "manager" about how to handle things due to payment issues and refunds. A routine sports physical should be just that routine. Instead, we left questioning the accuracy of the care we received and feeling completely dissatisfied with how the situation was handled. I would not recommend this urgent care for something as basic as a sports physical. I have been getting sports physicals for well over a decade for my kids. I highly recommend going elsewhere. I sincerely hope they improve their training, communication, and quality of care so that other families don't have to go through the same experience.

Front desk was great. Fast to get me checked in. Fast to get me to the back. MA that took my vitals…read morewas very nice & helpful. Was less than impressed with the PA. I went in for a persistent dry nighttime cough, persistent meaning it's been over a month now. He told me he has no idea what could be causing it and to just take NyQuil until it stopped. I felt like it was a waste of my $80 co-pay. Just didn't seem like he was interested in getting to the root of an issue I've had on and off for many months now. Probably won't come back to this urgent care unless someone else was available.

If I could give this place I would give 0 stars. My husband…read morewas recently diagnosed with Influenza-A. We had gone to an urgent care down the road who recommended us go to the emergency room for additional testing. I arrived with all the documentation for Dignity Health only for every single employee to disregard our issues. The doctor essentially refused my husband care and was incredibly dismissive. I have filed a complaint to the medical board because to not even attempt to help a patient and to not head another doctors recommendations goes against their oaths as doctors. I will fight this and I am incredibly disappointed in this facility. If you want genuine help, don't go here. I won't share the doctors name because I don't anticipate him having his license for much longer.

Sharisma Ware should get a raise....very professional...she helped me with my admission paperwork…read moreand helped me with my VA admission. Really went over and above in her service to me..Thank You. Other than the 5 hour time frame for my treatment..overall service was good..

I am so happy we found this location. After having a pcp go on leave, one up and quit, I was in…read moredesperate need of a PCP for referrals for an injury. Wieskamp was quick and attentive. He had me set up for an xray and MRI before I even got out the door. He reviewed my xray results right away, I had a message in MyChart from his team on the drive home from the imaging location. I saw kucinski for another reason and he was great as well. The first primary care to actually discuss what he thought about my medications. Great information to have. He really gave me a feel for his style of care. Hands on. The whole staff is wonderful. The office is spotless. I have yet to run into another patient but I hear them being put in rooms. There is little to no wait to be seen. Oh! And if I call I get an aooontment same or next day, it's awesome! This set up is what we need more of. No more waiting for two months for an appointment. I actually look forward to going there, which feels odd for a doctors office

Thank you Lord for this beautiful day, I give thanks for your blessings. My angel woke sick today,…read moregive me the strength to hold and care for him through your glory and grace. Amen! As parents we have to choose. We have to make choices, those hard ones? Is it worth going to the doctor? It's just a fever! Let them sleep it off. Here's my story of why not to ignore a fever. Why not ignore a fever? A few years back I lost one of my sisters to the flu. It all started with a fever. So when any of my children, friends and families children we never mess around with a fever. The fever tells us "hey you, something is wrong here!" Take care of this please?! That's exactly while we are sitting here in the car waiting for further instructions on how to get checked in and all here at Urgent Care. Now that we are sitting in a waiting room, one other patient sits across from us. Beware with the new COVID rules going to the emergency room has a whole new set of rules. Usually, they only want the patient to be seen, even if they are a child. I have no time for this rule. I understand that we are trying to contain a virus and one never knows the diagnosis but what's it gonna hurt to have mama holding your hand. The nurse felt the same way and allowed me to accompany my son in the room in the back. All you need is the mask, but if you forget the ER staff has you. When you get sick all you want is mama? Connor kept looking back as he coughed from that cold bed. They stick him with needles to ensure that he's healthy. Tube after colorful tubes of his red blood flow out flooding the tube. He's such a trooper, not even screaming or crying. I can see it in his eyes, that glazed over look. He's so tired and can not breath with all that congestion. He wishes that he was able to cough it all up. When we came to the urgent care they are super through and asked Connor his level of pain. They put him on a sedative drip so that he could get comfortable. They informed me that since he came in with a 109 fever, he will not leave until it breaks. I agreed and left his health in their hands. As the nurses worked on us and other patients we were asked on numerous occasions if we were comfortable. The room that we were in had a bed that Connor relaxed in and I sat right next to the bed holding his hand. Remembering back when they were so young, I get lost in the memories as I sit here in silence. The room has a television and great privacy. As we wait I dozed off next to Connor. The doctor came back in what seemed such a short amount of time, or so it seemed. Needing that short nap after being up all night with Connor I feel fresh and awake now. Just need coffee. That's later back to Connor. Breaking the fever is key. The staff informed me that since it is so high, they need to put him in an ice bath. Temperatures that high can cause brain damage of not broken. The Tylenol and ibuprofen mix did not work, only bring it down a few degrees. Connor was put in an ice bath being dipped for five minutes in and then five minutes out for about thirty minutes. After attending and aiding the nurses that the color came back to Connor. He was put back in the bed in some fresh hospital digs with the drip medication put back into his veins. One can never know what's going to happen. It may seem such minimal impact that was done for Connor; he's healthy and smiling now. The fever is not all gone, but when we left it was 101. Instructions were given to me for continued home care. I was told they would call my phone and follow up with us. Now that we're home, the instructions that I was given were easy to follow. Any concerns that arise I was told to return immediately to the urgent care. I feel that the staffs kindness was one of the best blessings one can have. They eased my nerves and kept me calm. Yes us mamas tend to get emotional when our kids are sick. They sent the prescriptions to a local pharmacy. All this work was much appreciated. Knowing that this is just their job. Health care individuals put their lives in jeopardy every moment to celebrate your health and happiness. Much love to all the happiness and stillness that you were able to give my angel. Sometimes it feels that we continue to fail, putting off if the fever is just a wonderful little nothing. In the eyes of our children we are super hero's. Trust your instincts and know that you can do it! For our children their is nothing that we will not do. For you are brave, strong, and smart!

With gas being over $4.00 a gallon let me save you a trip! You call they say no need to make a…read moreappointment! They take walk ins (all I needed was one month of birth control). Then you get there and they do not accept walk ins. They are short unhappy staff. Plenty of other urgent cares. I suggest NextCare. My family nor I will ever be back!

This is the worst urgent care I have ever been too. Dalton is the worst provider I have ever had in…read moremy life. He doesn't care about hid patients and he just shoves you off on someone else.