They are super helpful and so nice! The rental car was great and they provided many recommendations…read moreon places to visit and eat at on the island. I'd definitely use them again!

We have now rented from three companies in Sao Miguel, and Auto Ramalhense was by far the best…read more Although they are not located at the airport, there was an employee waiting at the airport who whisked us to their lot. I will definitely use them during our next visit.

It's hertz car rental. What can you do. The car we had was a bucket, the people at the counter are…read morenice. It seems like this is the only car rental that is not "by the mile"

I've been seeing numerous posts about the rental car practices in Azores and had my own run-in. It…read moreseems like they think they can get away with it since there's only a few options, so wanted to provide fair warning to travelers. We used Autatlantis, which is, from other posts I've seen, the similar to other companies. Rates are cheap, but at a cost. We had a scratch the size of a pinky nail and they charged us $300 on the spot, and did not provide us with the papers needed to make a claim to our credit card afterwards. No estimate or rationale behind why a SMALL SCRATCH costs the same as a window replacement. We were in a hurry so we paid it, but noticed on our videos after having already paid that the scratch was there before we drove the car. It seems like they were looking for any way to get money out of damages. Horrible customer service didn't respond for weeks and isn't helpful. We asked for very specific documents that all other rental companies give us automatically so we can submit a claim. We'll probably end up paying for this out of pocket because of how lackluster their service has been. We've waited weeks. Worst experience I've ever had renting a car. (You may be fine if you are able to avoid their scrutiny, but it was ridiculous)

Rented a car in Ponta Delgada in July 2016. Terrible experience. The car was struck while parked on…read morethe street and damaged with no witnesses. This is unsurprising streets are one way in Ponta Delgada and very, very narrow. We asked about FULL insurance, because of the narrow streets, and were told by Autatlantis that we had it. Everyone was so nice UNTIL the car was struck and we were told that we were NOT covered and presented with the bill. No one answered the phone, we had to take a cab to talk to someone at Autatlantis - twice. When we were upset, they became QUITE rude and aggressive and demanded we pay. I heard: "You have to pay! You have to pay!" just too many times. I have never been treated so badly by a car rental place - ever. The hotel desk clerk (both the day shift and night shift) of our four star hotel helped us a lot, and commented that it is their opinion that they are the WORST company on the island. I am out $350. Never again.

Scammers. They don't do an inspection of your car before loaning it out to you and then try to…read moresaddle with repair costs when you check out. They up-sell you on buying the "cheaper" gas from them and then charge you for a full tank anyway. This company very sneaky and will try to pass costs on to you to make a buck. Horrible company run by unscrupulous people.

Very upset with Sixt car rental. In February, we received a car that was already heavily damaged on…read morethe passenger side rims, tire, and bumper. When we got the car, they half-assed the inspection and told us not to worry about the damage already there. When we returned the car they said we made additional damage to the passenger side tire. I was extremely careful in my driving. They were blaming the previous damage on me. If I had known they employ these tactics then I would taken a detailed picture of the previous damage. They wouldn't let me leave and forced me to sign a form that said I made the damage. I relented because I would have missed my flight if I didn't sign. Never will I use this car rental company again. Highly unethical business. Now 3 MONTHS AFTER THE FACT, they finally send us a bill for 318 euros. They also did not send us before and after pictures for comparison, so its basically their word against mine. Horrible, Horrible company.

NÃO RESERVE! DO NOT BOOK! Terrible. They charged for…read moreinsurance twice and fought me on the charges. There was a small scratch on the rental car and they wanted €350, which was not covered by the €500 insurance. Péssimo. Cobraram o seguro por duas vezes e ainda questionaram a cobrança. Havia um pequeno risco no carro que alugámos e queriam 350€, o que não estava coberto pelos 500€ do seguro.

This business is completely unprofessional and unreliable. We booked a tour on Get Our Guide two…read moredays prior to the trip. We recieved confirmation from Get Our Guide. When we arrived on the morning of the tour the staff told us that ANC Azores Holidays cancelled our excursion-no explanation. They said they notified Get Our Guide but when I spoke to Get Our Guide they said they received no communication from the company. The said they couldn't rebook us on another excursion today or tomorrow. They never attempted to communicate with us. And basically said we don't know what to tell you. Completely unprofessional. Refused to refund us and told us to deal with Get Our Guide. Not helpful in trying to resolve the issue. Unfortunately they caused us to lose a day in country.

My husband and I recently returned on 2/18/25 from our travels to Sao Miguel in the Azores where…read morewe had a very positive experience renting a car from Micauto. Because of general car rental recommendations from Azore travel blogs, we opted for full coverage (at what we thought was a reasonable price) when we made reservations- to minimize the deposit and avoid any potential complications. When our flight arrived, we tried calling Micauto to request to be picked up, but we had an issue with our international calling plan (no fault of Micauto), and ended up asking the helpful folks at the luggage pickup to make the call for us. A van arrived with a friendly driver in about 15 mins. Once we got to the business (about 10 mins. away) we were promptly assisted and given our rental car- a great smaller 4 door car which handled the roads well and still had room for some storage space. When it was time to leave Sao Miguel, we had a smooth car rental return. I am writing this review because, in addition to the car rental process going well, I really want to acknowledge the excellent customer service that this company demonstrated. When I returned back home and realized that I had left binoculars in the backseat of the car, I reached out to the company via What'sApp and the representative was able to locate my binoculars and hold onto them for a local friend of mine to pick up. My husband and I are looking forward to returning to the beauty of Sao Miguel and will certainly plan to rent from Micauto again!

worst experience ever. Run down car in poor condition, smelly, broken windows with 90K km. staff…read moremember told me I am lucky I did not get a car with 240K km. Stay away from these fraudsters.