I started seeing Dr. Maramba. She really explained to me why my depression wasn't any better and…read morehow I could get my moods more under control. She changed around some of my meds and I could tell a difference within a week. I saw he again and feel she really listens an engages with me. Highly recommend.

I really just felt like she was trying to push drugs on my teenager. Telling him she agreed with…read moreeverything he said. She talked so fast with a heavy accent and was so insistent of what he needed that I really didn't trust her and then we ended up in the hospital because he was having suicidal thoughts just a couple of days in. Never followed up never checked on him. Never did any thing after I called and told them what his symptoms were.

Called to make an appt. When I asked if they took my insurance, they replied no. Nothing else was…read moresaid by their employee. Nothing about out of pocket costs or any helpful banter. ...... it was not what I needed during such a difficult time in my life.

The staff I could hear talking about myself and other patients. They acted like I was the one with…read morethe bad attitude when I was doing the best I could. I was supposed to come for help but all I received was bad treatment and left feeling like the bad guy when I knew I wasn't. I felt like I was treated as a child.

I have two kiddos in therapy that go to valley cities and their therapists are amazing. Very…read moresupportive and flexible. They are so good at getting us on the schedule. I would recommend and the front desk staff is so kind, helpful and friendly.

They helped us find services for my teenager. Offers in person and virtual sessions. Friendly and…read morehelpful and supportive.

While my son's counselor has been wonderful, the administrative side of Twin Lake Counseling has…read morebeen frustrating and costly. I had open communication with the counselor, but the messages never specified an exact date for when appointments would resume. An email was sent with the invite and date, but there were no text reminders -- which is how we normally receive appointment notifications. Because I wasn't aware of the specific date, we missed the session, and I was charged a $145 cancellation fee. I explained that their usual communication process had not been followed and that I had asked them multiple times not to email only me (since I'm at work and not my son). Despite this, they refused to acknowledge their role or adjust the fee. The counselor is great, but the office practices feel more focused on money than on supporting the client. For that reason, I cannot recommend Twin Lake Counseling.

To be clear, if I was leaving a review for my therapist, this would be a 5 star review. In our…read morecouple of months together, she was an incredible fit, something I had searched a long time for and something that I am afraid I may not find again for awhile. With that being said, the 1 star review is mostly regarding their absolutely ruthless cancellation fees. I got incredibly sick on Sunday, and had to go to urgent care, got heavy prescription medication, etc. This is probably the sickest I have ever been in my life. I emailed my therapist early the following morning saying I believed I would need to cancel our Monday evening appointment, as my ears were so plugged that I could not hear, and I had mostly lost my voice. I received a reply almost 3 hours later indicating that she would cancel the session and that I would incur a $140 fee. I replied exactly 1 minute later asking if insurance would cover any of that fee, or if I would be paying fully out of pocket. I received a reply over 2 hours later stating that insurance would not help, and that the full $140 would be out of pocket. I replied exactly 3 minutes later, saying that, given that information, I would prefer to keep my time slot and just power through it. I received a reply nearly 2 hours later stating that my time slot had been filled. I understand people have busy schedules and busy days, and I try not to read too deep into such things. However this whole ordeal made me feel like nothing but a number attached to dollar signs, and has eroded my trust in this practice as well as therapy as a whole. This whole thing has probably set me back a very very long time with regards to seeking and getting help. Again, she was an outstanding therapist, and it breaks my heart to let her go, but I do not feel that this company is geared towards caring about their patients over profit. Do not consider this practice unless you never get sick or could ever face an emergency, because they will certainly make it worse. Additionally, I have spoken to four people I know who are in therapy, and all of them noted that their practices had much kinder cancellation policies.

I bring my teenage daughter here to see Andrea Miller every other week. She's nice and makes sure…read moreto check in with me on a regular basis with how things are going. I love the receptionist Niki she's amazing! This place is hard to get into if your a new patient but give them a call if you're looking for a new therapist

If I could rate this place 0/10 I would. I have never in my life been so over medicated to the…read morepoint where I couldn't function on a normal daily basis. I literally slept all day everyday for 6 plus months. Thank God I saw a REAL doctor who told me to get off all of those medications immediately. Since then I have felt like a normal person. Two counselors cant keep communication about one person between each other updated and accurate. My old counselor left to another facility and after hearing her reasonings now I see why. Dont go to these mom doctors who prescribe you pills left and right. Disgusting

I won't be going there, because this company screwed up so badly that they scheduled me out of…read morestate and I found out 3 days before treatment was supposed to start, then they tell me they dropped my insurance plan and I could just pay $899 out of pocket for each day of my 5 day consecutive treatment plan. After 2 months of pursuing this treatment with them. So now I'm in pain and starting from scratch. You can't call any clinic or person directly, nobody gets back to you, their billing department is a joke and all of the work I've gone through getting a hotel, childcare, transportation is wasted. Don't know about their treatments, because I can't go anymore. Plus the person I spoke with here acted super strange when I said I was scheduled for 5 days for pain, which makes me think that she's never even had a patient there getting my treatment plan. Why would I spend $4500 at a place that doesn't even know anything about treating someone with a chronic condition. I feel so uncared for, it's ridiculous. Horrible experience.

I called this clinic and they said there would be someone calling me back asap. That didn't…read morehappen, so now I need to drive further to a different clinic.

( PLEASE DO NOT GO HERE )yea most definitely a bunch a liars ESPECIALLY NACY THE OWNER they told me…read moreid have to go through a 2 year program because of a dui that i had got in previous year which was incorrect i endured eith them for over a year i got no help they dont care about you well being they want your insurance money they will lie cheat and be very dishonest i went to another iop in tacoma and got done within 3 months i actually got help and people to talk to instead of watching videos from the 80s time has changed and so has the world videos like that arent rlly relevant to our current state of living PLEASE DO NOT GO HERE THEY ARE TRYING TO SCAM YOU . YOU WILL NOT GET HELP HERE ( IF U ARE COMING HERE FOR COURT AND UR UA COMES UP AS DILUTE FOR ANY REASON THEY WILL TELL YOUR PROBATION THAT IT IS POSITIVE

They are constantly losing pee samples, and not actually doing their job the way that a…read moreprofessional business is supposed to do. I can't believe I've been forced to go through these people. They really have no regard for people or for our time. I literally have to go back and go give them another pee sample after about one month of them not even letting me know that they had somehow lost it, I'm sick of these people and they need to be shut down.