My husband was at Avalon for almost twelve months. He had a transplant and needed to stay at Avalon…read morefor his recovery. I will say that all of the staff were very supportive and attentive to his needs. Every staff member was so good with my husband. The quality of care he received was very professional and caring. My husband was very appreciative to the staff. He never experienced any problems with staff. Nursing staff and aids were great. Physical and occupational therapists spent a lot of time with him encouraging him and they were very patient and pleased with his progress. The facility was always clean. My husband could be difficult sometimes and with the encouragement he became more confident and willing to work hard. Thank you to all of the staff. They were so pleasant and supportive to not only my husband but to me as well. Now mind you my husband had spent time at two other facilities and I can honestly say one of them I had to have him moved out of it. It was filthy and the staff just left him laying in his bed everyday. Avalon encouraged him and I cannot thank all of the staff. I never had any problems with anyone nor anything. Now the food was ok, not too bad but could improve a little bit. If my husband ever had to go to another sniff it will definitely be Avalon. Thank you to everyone that helped my husband with his recovery.

The worst care center. They will not take your calls to check in with your parent. Trying to get in…read moretouch with my mom and everything goes to a queue that no one answers. At least I have phone records for proof. Ridiculous.

The minute I stepped into Garden Terrace Rehab I had really good vibes. Decorated nicely. Food isnt…read moretoo bad, better than hospital food. All the staff are wonderful. Positive attitudes. They don't make you feel like you're bothering them when you need something. No matter what you are having them do. Cleaning you up, getting ice water, or just opening the blinds. There is 1 nurse on the night shift which is very grouchy and rude. She gets off at 10:30pm and i called to be changed and she said "Your couldn't wait for 10 minutes to push your button. Excuse me if I dont know your schedule and I can't control my bowels. Maybe she shouldn't be taking care of elderly patients.

I spent 12 days here recently. It was clean, the room was good and the food wasn't bad. The staff…read morewas responsive during the day. The night staff was inconsistent. Caregivers Melinda, Kara and Nurse Stella were great. I expected that as a health service provider, it would be perfume free. However an unusual number of them wore perfume, some very strong. I am allergic to most perfume, so discussed it with the supervisor. She apparently thought I was the only person who was reactive and did nothing. A couple of days later, I smelled her wearing perfume. I was also disappointed there was no decaff coffee. I can't be the only one with high blood pressure. It seems that a healthcare facility should always have decaff for patients.

If you ever find yourself needing inpatient rehabilitation, this is the place you want to be…read more I stayed at Virginia Mason-Franciscan Rehabilitation Hospital following surgery, and this experience played a major role in my recovery. This rehab hospital gave me a safe, calm, and genuinely caring environment to heal physically, emotionally, and mentally as I adjusted to changes in my function and prepared to return home. What stands out most is the people. Every person I interacted with, from front desk staff to nurses, CNAs, therapists, doctors, and case managers, treated me with empathy, patience, and respect. I never once felt rushed or dismissed. I felt cared for at every level. My occupational therapist, Beverly, was phenomenal. She brought incredible energy to each session, explained what was happening with my body, and used a wide range of tools and exercises to help me regain function. More importantly, she made it feel safe to try, adjust, and try again. Hiro was my main physical therapist, along with others including Alicia, Stephanie, and Annie. Hiro has an exceptional way of helping you feel relaxed and supported, even when the work is challenging. Physical therapy sessions felt encouraging rather than intimidating, and I gained real confidence in my balance and walking because of his approach. Dr. Wang and Corrine managed my medical care, and I always felt listened to and supported. My speech therapist, Abby, was also outstanding. Her work focused on real life transitions and helped me think through what life would look like after discharge. It felt like return to life therapy, not just speech therapy. My case manager, Lindsay, made the discharge process smooth and stress free. She coordinated appointments, handled details, and ensured everything was in place so I did not have to worry about what came next. The nurses and CNAs were exceptional. Names I remember include Bridget, Shane, Kristen, JoJo, Sarah, Courtney, Daryl, Anne, Rachel, Albert, and Ebony, along with many others who showed the same level of care. Their support was personal, attentive, and deeply human, which made a meaningful difference during a vulnerable time. The facility itself is excellent. I had a private room that supported my healing and gave me space to practice independence. The rehab gyms are outstanding and well equipped. The food also deserves recognition. It was genuinely good, and nutrition is clearly treated as part of the recovery process. I also want to thank Julee at the main desk, who was consistently kind and welcoming during my early mornings and helped me ease into each day. This hospital gave me the space to rest, recover, and rebuild. If I ever need inpatient rehabilitation again, this is absolutely where I would want to be. I am deeply thankful to everyone at Virginia Mason-Franciscan Rehabilitation Hospital for their care, compassion, and support.

It was a great stay for me to be cared by so many caring people at Chi Franciscan Hospital! From…read moreDr. Wang, to my nurses Victor, Beg/John & Amy, My Case Manager Sutela, my therapist Kiana, Kimberly and my Occupational Therapy Robyn the receptionist on the first desk you enter the property, they are all very nice and you feel the love and care for their patient. Thank you so much for making me feel so welcome and care. Violeta Gerella

Matt knows his stuff. He takes time to listen to the issues and he helps figure out all the…read moresurrounding issues that are related too and possibly the cause of the main reason for your acute pain. He finds out about the type of work you do, activities you've been involved in, if you've have past problems similar. He's good at helping get a plan of action tailored to your specific needs to help either keep from making the problem worse or help make it better including gentle stretch moves using bands or your own body weight. He helps you localize the stretch and In some cases its about finding ways to give you relief throughout the day so you can carry on doing your regular duties. Overall he plants the seed of information in your head so when the therapy appointments end, you can continue on with the plan of action and help build on to what he's shown you in the clinical setting. He wants everyone to have a quality life by minimizing pain and taking care of the hips, and back which are key for any kind of activity. Noone enjoys going through xrays, MRI"s pain injections, more Dr visits because it costs a tiny fortune and it's stressful. I would suggest Matt if you must see a PT at St. Francis

Absolute best experience. The entire staff- receptionists, physical therapists.. everyone.. so warm…read moreand welcoming. Definitely took great care during one of the hardest times.

Nice and clean facility, especially the skilled beds that overlooking the lake…read more... Friendly staff and homey feeling

They treat their patients like a dog pound kennel. No respect towards the elders. Just bounce them…read morefrom room to room and they don't listen to the patients concerns. When I am told by a manager that they will call me back the same day, this does not mean the following week and when I call it just goes to voicemail. These people in this facility are humans not animals. My concern is that this is not just happening to just one person. This facility should be investigated on the care of the elderly. The words that comes to mind is elderly abuse.

We can't possibly remember our mother on the anniversary of her death, without remembering how this…read morefacility made her last days a living hell. From sitting in bowel movement, to losing her comfort bear, to her clothes disappearing and wearing ones that belonged to others, the falls, her tooth on the floor, and her screams to get her out. I have pictures of all of her bruises. You did nothing. The State did nothing. You were never cited. I was told way down the road, I contacted the wrong people...not to contact Adult Protective Services, but Residential Care Services. I was even accused of possibly "editing" my pictures that were date and time stamped. You should have been closed long ago. We got my mom out of your dungeon a few weeks before her death. You broke her soul and spirit. I plead with the public to NEVER, EVER put a loved one here.

I don't recommend this place. Problems with my husband's care literally with everything including…read morefood service. Today's lunch looks like panko crusted overcooked gerbils. Denied medication his first 24 hours, they still haven't addressed his foot ulcer with a podiatrist. They aren't attentive with the call button.

I would just like this place to get their stuff together. My dad fell out his bed because no one…read moreanswered his call button. His catheter was full. While I was there I noticed his call button go unanswered so I brought it to their attention. While I was there - they were fine - as soon as I left they started ignoring again. Things are just in such disrepair that he needs to call for assistance. The remote on his bed doesn't work. The toilet seat slides off the bowl... then there are the two screaming men across the hall. It's terrifying for anyone to listen to that. I just want them to fix their things, and answer The call buttons. I know patients abuse it, but in this case he got hurt because of the neglect.

I worked here and let me just say, the majority of the employees DO NOT CARE ABOUT THE RESIDENTS!…read morePlease do not send your loved ones here. They constantly ignore the call button and blatantly ignore the residents. They're on their phones constantly and have such an attitude! It was so heartbreaking when I overheard one of the nurses tell a plus sized patient that she is disgusting because of her size. On top of that she refused to help her get dressed because she could "do it herself". She had then apologized but only because I had informed one of the managers. It's sad to see almost all the residents being treated like they're animals. Tell me, would you feel comfortable seeing so many residents being yelled at and talked about as if they're not in the room? As if they aren't a human being? They place has now changed ceos or top managers I'm not sure, and I can tell they want the place to change for the better but like I have stated before, the nurses there do not care about the residents. I tried my best to help residents in any way I could even though it wasn't my job. Most of the residents would not receive their correct food which was such a big issue because of food allergies and difficulties with solid food. There has been many times where patients wouldn't get their food at all! And the nurses would refuse to get them what they asked or get their correct food. There needs to be more activities for residents who cannot attend in person groups! It's sad when I would walk by rooms and patients would be staring out the window because they were tired of watching tv all day. I can tell the activity department only liked the residents who were able to attend the group in person. There is so many residents who would complain to me about not being included! Lastly, I advise if you do send your loved ones here to keep in contact with them to find out what goes on. There has been so many times where staff just like to do whatever they want when visitors aren't around.

My mother is there in memory care Every time I come to…read morevisit, I find everyone there to be caring and friendly I give them five stars. And I know my mother would also it's nice to know that there is a great group of people watching out for her

Please have an attorney review any contract you or a loved one is required to sign before moving to…read morethis retirement community. I will not detail the difficult time my family and I experienced here, as it's possible it was a one off. However, it was extremely stressful for us and the behavior of the administration was unprofessional and disrespectful.

They tried to tell my insurance company that I consumed 14-16 drinks a day! I would've been dead…read moremany years previous if this were the case. Fooling Insurance companies for over 40 years. Shame on you, Milam. They opening admitted that only 1/10 survives addiction and the recovery process. At least 8 people lost their lives that were in the facility at the same time as I. No big surprise at the Kirkland facility. You may need to update your format every 40 years or so Also, if you were prescribed medication for Seizures, make sure to leave that and any other medications home. They asked me 2-3 times if I was willing to discard my Clonazepam for my seizures, and I told them absolutely NOT, that is my medication. With all of the so called 'recovering addicts" that work there, my medication was never returned to me!!

Great staff and program! highly recommended. It will have a positive impact on your life.read more

I was having trouble scheduling at another place for three months and Wellspring was more…read moreconvenient to me for their hours and many other reasons. I came in and asked all the questions I possibly could to make sure it would work out and ended up scheduling and moving my referral over, which was not easy to get from the first place. Two weeks later, I came in for my appointment which lasted almost 1.5hrs. The therapist recommended 2x/wk and I agreed. She walked me to the front desk where I'm told they can't accommodate me because they're booked out for weeks and I could maybe get in ONE day between then and the next available. I think if they would've worded it that way when I asked all the questions or somehow made me aware that they'd be able to get in me in for the initial appointment soon but treatments wouldn't start until weeks later. Then I would've kept looking. I then a few days later called and asked to speak to the owner, who called me back and was everything but helpful. Her level of sarcasm towards the situation by making comments such as; I'm sorry I couldn't be 100% fully staffed for you, are totally unnecessary and unprofessional. After explaining to her how unsatisfactory my experience had been and now I'm having to look for a new place, and how I didn't thought it wasn't fair that they were still going to bill my insurance knowing they couldn't accommodate from the beginning, I realized she didn't care to help or alleviate the situation, I gave up. I feel like this place lies to people just to get them in for that first appointment since it's the one they can bill/collect on the most and that's all they're after. They don't actually care about the patients or their treatment. I manage a few clinics and if my staff ever scheduled someone knowing we wouldn't be able to accommodate after the initial appointment, not only I, but all my providers would do everything possible to make sure they get on the schedule the amount of times were recommending until the schedule allows for more appointments. Either stay during lunch, come in earlier or leave later but we'd make sure our patient is taken care of. This place didn't even try and that's after I spoke with three people including the owner. And yes, after all that, they still billed my insurance because "I still got the evaluation" An evaluation that would determine my treatment frequency which they couldn't accommodate. Which if they would've told me from the get go, said evaluation would've never happened.

Spent many hours at Wellspring with Christine and Paulina - two of the best Physical Therapists I…read morehave ever worked with. Thank you for your hard work and dedication to making me feel better. Office staff was also very pleasant to deal with - always greeted you with a smile!