Went in for an annual mammogram today and found out I owed $150 for a Bill I never saw dating back…read moreto July 2015! I have never seen this Bill, it's never been on my credit history. I've never gotten a not notification or a phone call. Nothing about this bill until this morning. They proceeded to tell me then until I paid this bill I was no longer able to schedule appointments with them. How in the 10 years of me going to them for annual screening is this the first time I had ever heard about owing them never mention to me and all the times I had been going to them. What absolute crappy customer service and retention over $150. Shame on you Zwanger. You're not getting my money. Unbelievable

Great care!! Everyone was so nice! Even though the procedure was uncomfortable, everyone made me…read morefeel very comfortable!! I would definitely recommend this place!

A very close and dear friend who is a nurse for over 20+ years brought her young daughter here for…read morean X-ray and the technician (a man) wanted to take her into the room ALONE. Highly irregular and strange that you would want to do that with a child. When she insisted that she CAN go in and wear the lead apron, he begrudgingly complied and was actually upset as if he his plans were thwarted. The manager was made aware. Do not let your children go in alone with this man. This is highly irregular and strange.

DO NOT COME HERE. The technicians are understaffed and do not care or pay attention to what they…read moreare doing. They do not provide oxygen for those who need it, even through they have tanks. The technician was careless, lazy, and did not communicate.

This Zwanger location is by far the best running in the area. If you complete your forms online…read moreprior to your appointment you will usually walk right into your testing. Parking is ample and the staff is friendly. The front office is clean and organized with lots of seating. The only real issue here is the area where you are prepped for MRI's. The area is large and open with zero privacy as you answer sensitive questions. You can also clearly see into each testing room when you are in this room. On the day of my last MRI there were about four employees in this space and the room was an absolute wreck. It was disorganized and it seemed as though personal items were strewn everywhere. Although the staff is wonderful the mess really does leave a bad impression. Lynn, a nurse who has put my line in most times I have gone for testing is absolutely wonderful with the lightest touch. I am always happy to see that she is the nurse when I arrive. Overall, best diagnostic imaging office in the area, just ignore the mess.

I've been going to Zwanger for years! I've been there several times over the year. I need an X-Ray…read moreso I called to make an appointment and was told I have a balance of over $640 from over 9 years ago and they wouldn't see me until it was paid. NEVER did the ever contact me in ANY WAY regarding this!!! How tf would they like me to dispute something from that long ago?? Also, why would they have seen me several times since and never a word was said. absolutely ridiculous

Had an MRI done , very short wait and the personnel were all polite...was cool to have my favorite…read moregenre of music to listen to while procedure was being done

Nice and clean office! Front office is very helpful and pleasant to deal with. My MRI tech, Megan,…read morewas amazing. I went in with incredible anxiety and I wouldn't have been able to do it without here. Highly recommend this location.

Wow! From the professionalism, honesty, up front ess of care and being welcomed with a warm,…read morefriendly smile ....A+ While others claim " personalized care" Medical Arts delivers. Ample parking, personal, courteous, speedy and centrally located.

Do not use this facility. The people that work there do not follow proper procedure. On 10/11/19 I…read morewas supposed to have an MRI with contrast. That requires a blood test first to determine if I am was a candidate for the contrast. That is not what happened. Instead, they asked me to drink the three pints of cleansing fluid. Get into the gown. Have the IV inserted into my arm, and get into the MRI machine. After I was in the MRI for 5 minutes, they pulled me out and said that they could not give me the test. The creatinine level was too high. I completed my paper work and indicated I was claustrophobic. I am sure they did not read it. The cleansing fluid gives you the runs. I had to suffer through that too and never got the test done. I also questioned the waiver they asked me to sign about the contrast. The waiver made it sound like the contrast will stay in your system for months and years. I asked to speak to the radiologist, but they would only let me speak to the technician. A doctor has to be on premises if contrast is given. They assured me that the rate of incidence was .01%. Who knows if the radiologist was even on the premises or if the technician knew what she was talking about.

My wife was diagnosed with Stage 1, Grade 3, triple-positive breast cancer, and we have been…read morereceiving treatment at Memorial Sloan Kettering for the past several months. We initially chose MSK because the cold cap treatment was covered by our insurance, and we expected the high level of care and coordination that a world-renowned cancer center is known for. Unfortunately, our experience has been extremely disappointing. The biggest issue is that the facility appears to be severely understaffed. It is not uncommon to arrive early for an appointment and then wait anywhere from two to four hours before being seen. Communication between the nursing staff, clerical staff, physicians, and schedulers has been poor, creating confusion and unnecessary stress for patients and their families. We travel from Manorville for these appointments, and the lack of organization has made an already difficult situation even harder. My wife has completed chemotherapy and now only receives Herceptin injections, yet we continue to experience excessive delays. On one occasion, we received a text message informing us that the office was running three hours behind schedule. My wife is a nurse and repeatedly had to advocate for her own care. Before one of her surgeries, she had to request basic preoperative lab work herself. Patients should not have to push for what they believe are standard evaluations, especially at a world-class cancer center. Several incidents seriously undermined our confidence in the quality of care being provided. My wife experienced symptoms concerning for a pulmonary embolism, yet it took approximately 36 hours to fully evaluate and rule it out. We were also left seeking outside diagnostic testing to evaluate potential heart-related complications rather than having those concerns proactively addressed. Following her port placement, retained stitches were left behind and had to be removed. During cold cap treatments, obtaining pain medication became a frustrating struggle rather than a routine discussion about patient comfort. One of the most concerning experiences involved my wife's laboratory results. She noticed significant changes in her lab values and expressed concern to the nursing staff. Those concerns were dismissed. Two days later, she was nearly septic from an infection that required medical attention. While not every complication can be prevented, concerns from actively treated cancer patients should never be casually dismissed. Communication regarding pathology, biopsy results, and treatment updates was equally disappointing. We were often left reviewing reports through the patient portal without a call or explanation from a provider. No patient should have to interpret complex medical findings on their own while undergoing cancer treatment. The only consistently positive part of our experience was the PCTs and nursing assistants. They appeared overworked and understaffed, yet they were often the kindest and most compassionate people we encountered. Unfortunately, our experience with many infusion nurses was very different. Nurses frequently entered the room, hung medications, and left without introducing themselves or explaining what medications were being administered or why. Patients deserve to understand the treatments they are receiving. We also became frustrated with what felt like a rigid, protocol-driven approach to treatment. Decisions appeared to be based almost exclusively on a single clinical trial, while other studies and treatment discussions raised by my wife were routinely dismissed. We expected a more personalized approach that considered her specific history, symptoms, treatment response, and concerns. To make matters worse, we were incorrectly billed approximately $12,000 due to an administrative error. While the issue was eventually corrected, it created significant and unnecessary stress during an already overwhelming time. What was most upsetting was the attitude of some of the staff. The nurse manager was extremely rude, and the charge nurse came across as cold, dismissive, and unapproachable. When patients are battling cancer, compassion and communication matter just as much as medical treatment. MSK may have an outstanding reputation, but our experience was marked by poor communication, excessive wait times, lack of coordination, billing errors, dismissive attitudes, and a disappointing lack of individualized care. Cancer patients and their families are already carrying an enormous burden. They deserve timely care, proactive communication, and confidence that their concerns are being taken seriously. Based on our experience, I wish I could give this place zero stars.

Too confusing- I am coming in for Radiation treatment for eight days and need to park my car…read morewithout walking any great distance. There does not seem to be any on site parking.

Excellent facility as usual with Northwell. Great service, radiology test, and representatives…read more Allison was very helpful in connecting the dots etc. Thanks Northwell.

Northwell Imagining of Smithtown has impressed me very much with their covid precautions. They…read moreput social distancing and everyone is required to use hand sanitizer and wear masks. Everyone working here was really nice and really professional. The scans were read quickly and results reported to my doctor in a timely manner. I would definitely recommend Northwell Imaging of Smithtown, especially during the time of covid.

The Smithtown location is the worst!!! Do not go to that location, rude heartless unprofessional…read morepersonal! Made us wait over an hour so staff can walk around lobby while eating and so we can watch them finish lunch. Will NEVER go to the Smithtown location again and neither should you!!! Terrible patient care!!!!! Plus, their water machine is out of order? Terrible location just terrible. Plus, their water machine is out of water!

An employee named Dean could not have been kinder or nicer or more empathetic to every single…read morepatient that came in! He is a true asset to swanger-pesiri! He works in the Smithtown West office. Although he was alone at the counter, he gave every patient that came in his undivided attention. He explained everything to every patient and one guy who was obviously uncomfortable standing, he told him to sit and he would call him up when necessary. It just was such a breath of fresh air to have Dean take care of all of us! Thank you dean!