Do not go to Stonebridge Kennels if you want to not worry about getting a call in the middle of…read moreyour vacation to come pick up your dog. I confirmed with booking that he was all good and nothing needed to be done. In the middle of my vacation out of country, they called to say they were wrong and that his rabies vaccine expired. I immediately starting making calls to family members to figure out how to take care of him while I was gone. While i was on vacation. There was no apology. And they refused to give any compensation on my $400 bill. And when they called me after I was home from vacation, it wasn't to apologize or discuss the matter, she said "I'm calling for payment". It was then blamed on the employee that booked me because she was new and no longer works there. When I shared on social media, many others are coming out saying the same thing happened to them with Stonebridge.

I don't really know what to feel about this place. my dog which is a pitbull spent almost a week…read morehere and when I picked her up she seemed really out of it. when home she had trouble walking to get up to use bathroom or move around almost like she was drugged.. she was definitely not herself at all..then next day she was back to her normal self so I think they did something to her.. she is the sweetest dog ever but this experience made me wonder what they really do to the dogs.. I will not be taking my dog back

I can tell that after I kept my dog and cats here for a 5 night extended weekend, they really were…read morewell taken care of. My dog did lack the play with fellow dogs as he does in the dog park, but I did pay for the additional doggy play times during the days. It would help if they had webcams to be able to view the dogs and the cats in the facility! The cost is reasonable, the only thing I wish they had were webcams to view the pets 24/7, even if they're kept individually in their cages.

These guys are great! I had a friend's dog I had to put up for over a month and they were able to…read moretake care of him for that time, and they were able to accommodate him for that long. Richie really seemed to like being there so thank you all for your help!

Just left there This afternoon, waited 10 days to get in as a new patient. Filled out all the forms…read moreon line and they confirmed my appointment online ,only to find out the Doctor is sick Today. ( That Happens ) NO PHONE CALL to re Schd and the staff left to run the show prolly should have went home also, I guess I'm still looking for a Vet We can count on and Trust, So tired of driving 60 miles back to our old vet .BTW my dog has a ear infection and UTI which I found out about 2hours ago from our old Vet

This animal hospital has the most amazing staff they are always very friendly and never judge…read moreanybody. Dr. Anthony Barnstable is incredibly caring, kind and compassionate. I have had pets my entire life and have never been able to find a vet I like. This is in my area, so I decided to check them out, I'm so glad I did. I highly recommend!!!

My sweet girl, Winnie, took a big leap and fell---she's 15 yrs. old and she broke her hip. I had…read morejust moved back to Machesney Park a few days before. I was panicked-I knew she needed to be seen-fast-. Dr. Kelly arrived at my house around 2:30pm. Winnie, my dear friend, was in pain- The Vet was very kind and compassionate-we all knew what had to be done. I'll miss you my sweet baby. Again the Vet was very professional and compassionate.

Dr. Katie and the staff at Animal Medical Clinic North are amazing with our 4 cats. We needed to…read morefind a new vet office when we moved to Roscoe a few years ago. Highly recommend their services.

The actual workers were amazing. Our house burnt down, again workers amazing, we put all our cats…read morehere. They cleaned them, medicated them after the vet visit, but they were there from Feb till July... We checked in on them, by phone as we were forced 9+hrs away from the home, but that's an insurance/mortgage issue...we were paying them, even drove all the way there to pickup one of our babies when they got sick. Emails, texts, etc...always in contact. Then, again the workers are amazing, a management person, I'm not giving names but I do have receipts and emails, decided to send a threatening email that they were going to give our cats to humane society because we weren't in contact with them, they hadn't been paid....all of which was bullshit again I have everything to prove the management was full of shit. Yes they were there a long time, our house is still being rebuilt, my family is in 4 different states, we're not even in personal housing of any kind so they were the safest place to keep them. So our neighbor, bless her heart, took them in for now and even that's running out because house is being built. I recommend the workers there but the management has zero clue as to what's going on, decides whatever whenever, never saw our cats, never talked to the workers who were also very confused as to why this was happening. If you need proof Ive got it on hand! 5 stars for workers and their ability to groom and love your pet. 1 star for management who just want to give your pets away to the humane society.

Took my 14 lb dog in for a groom. After 4 hours I called to see if my dog was about done and was…read moretold it would be another hour or so but they couldn't guarantee that because they hadn't started grooming her yet. In 4 hours the only thing they had done was give her a bath and she wasn't even dry. I told them I needed to pick her up in a hour at the latest because I had an appointment. Was told I should have let them know if I had anything else to do that day. Other people told them they had appointments so they put those dogs in front of mine. What? So what is the purpose of an appointment? So I went and got my dog and got charged $30 for a bath. Guess I should have paid attention to the bad but accurate reviews. Be a better dog mom and take your dog somewhere other than Bubbles & Bows, unless of course you want bad service.

Buddy loves the groomers here. He is thrilled when we open the car door in the parking lot…read more All his grooming needs are well taken care of. Questions are always asked/ clarified beforehand re: possible health issues and grooming preferences. He has a summer cut and a winter version. Toenails are clipped. His very long ear hair is trimmed. (Ends up in his food otherwise. He gets upset when you try to clean the hair with a washcloth.) We've been coming here for years. Never had any problems. (This is not a given. There was a very serious incident with another groomer in the area.) Would recommend this facility.

Worst service of any pet store in the area. My daughter and I have been going here for fish every…read moreThursday for the past 15+ weeks and never once have I been served in under 15 minutes of waiting. I've had the manager walk by me multiple times while I stand there and wait, never once offered to help or get an employee to help bag fish for me. Cashier's stand and watch us as we wait, chit chatting with other employees. Tonight we waited 30+ minutes before leaving without fish. Asked a cashier on my way out how I can get better service in the future and he just made excuses and told me I should search around the store because nobody works in the live animal department at night... Absolutely would not recommend this store.

My dog Moose has a hard time getting his nails clipped and going to the vet. They usually muzzle…read morehim because he gets so nervous/agitated, but he is such a good boy otherwise. I have never had him groomed because he's a corgi and doesn't really need it, but when I thought he needed his anal glands expressed I decided to look up local groomers and came across Oodles and Doodles! What a great experience! Brandy was so great with moose and said he did a great job! I didn't get to physically be there because of Covid-19, but she assured me that he did great and he didn't need a muzzle at all! She answered all my questions and even gave us a bag of treats and a cute bandana! Moose and I are definitely going to be back regularly

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Didn't like Ben's theory of his training. Dominate dog training is not the way to train. It brings…read moreout aggression in some dogs.

My wife and I are the proud owners of a labrador puppy that was bred for field trials (therefore…read moreshe never stops)....beautiful puppy but we want her as a house pet, to take on long walks, travel with us, etc... Trust us when we say our puppy never gets tired and has lots of ENERGY. We were not training our dog very well-even though we tried our best-and on our second visit to the vet to get her shots, the vet had a very hard time controlling our puppy and suggested that we take our puppy to training and referred us to BA Professional K9 Training. We followed the vet's advice and contacted Ben. My wife and I both are extremely satisfied with the results we have seen in two months of training. It is amazing to see such drastic improvement in such a short time. We would recommend BA Professional K9 Training to anyone who needs help training their dog, needs help correcting certain behaviors, or just wants to attain the best owner / dog experience, Ben, has helped us so much with our new labrador puppy and has a very planned and methodical approach to his training. When we drop off / pick up our puppy for day training we get individualized training based on the needs of our puppy. We can also plan on having a tuckered out well exercised dog that day. Our six month old puppy has learned to walk properly on her leash (no pulling ) which has taken a once stressful time to an enjoyable time with our dog. She has learned to greet people calmly and to refrain from jumping. Our puppy is getting plenty of opportunities to socialise with other dogs as well. We have learned to take control of our puppy rather than her taking control of us. Ben gives us the "tools" needed to continue training our dog at home and is available to answer questions even after day training hours. Ben's assistant, Brian, is also very knowledgeable and helpful. We are so glad that BA Professional K9 Training was recommended to us by our veterinarian. We were struggling with a very rambunctious puppy, but we are now enjoying time with her thanks to Ben's help. Pat and Denise

Very nice with our shepherd, she is 12 years old . Always come out smelling so nice looking…read morebeautiful.

I brought my dog in to get the nails trimmed with a Dremel, they must've had the dog back there for…read moreabout 60 seconds and brought the dog back to me and charged me. When I got home, I heard the nails on the floor like they never did anything they could have never trimmed his nails that fast.. I don't think I would board my dog there for a day or a night., Very dirty and unfriendly staff.

$10 cat nail clip? Everywhere else charging $20 but this place is great and will definitely be…read morereturning.

It took them about 30 seconds to cut my cat's nails. There were no issues and they are very nice…read more Very reasonably priced.