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B&B Custom Builders

1.0 (2 reviews)
Closed 8:00 am - 5:00 pm

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2 months ago

deception, lies, mistakes, poor communication, slow slow slow.... worst builder ever. absolute crook.

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1 year ago

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MCM Services

MCM Services

(10 reviews)

Downriver

ot several quotes for my roof, and MCM was not only local, but they had the best price by almost…read more$2k. They also offered a discount for cash/check pay. Also, the estimator (whom I believe was the owner's son) was very kind and available to answer all our questions, without any condescension or indifference. After the install, which took about 1-1/2 days, there were a few items I had mentioned that were overlooked, and when I contacted the owner, instead of being met with indignation (as I expected), I was met with compassion and understanding. The items were remedied within a few days. Everything looks great! No more leaking roof. -------------------------------------- On a side note, my neighbor (weeks later) said she saw many nails in her driveway, and when she said something to the workers, they were really rude. She said the next day there were food rappers and more nails in her yard/driveway, and said she ended up with a roof nail in her tire with a flat. I emphatically apologized to her but there wasn't much more I could do. I also later found 2 cigarettes (one smoked and the other whole) in my attic, and have found nails here and there for weeks now. For these last few reasons, I could not offer a 5-star rating, and almost put 3 stars, but 3 would not be indicative of the overall quality, which is more important to me from a roofer than attitude--though if everyone had an attitude similar to the owner's son, 5 stars would be an easy rank. Overall, the experience was good, but not great, though I would recommend them over others. I would only advise that every detail be written down, and that the owners have a little more oversight on their daily crews, just for quality (and attitude) control.

Got a quote to fix bad flashing on my roof after discovering a leak. The guy who came out to quote…read morethe service was very professional, however the company itself was extremely unprofessional. Four weeks after the quote and we still had no communication with this company unless we called ourselves, and even then we got the voicemail 9 times out of 10. When someone did answer, they gave us a new excuse every time. Apparently our job wasn't worth the money, and instead of canceling on us or keeping their word they just ghosted us. Our roof could've been fixed much sooner with the company we actually went with in the end and it would've prevented further damage. Shame on these guys.

Napier's Home Improvement

Napier's Home Improvement

(32 reviews)

Downriver

My wife and have lived in our house for 20 years & decided that it was time for a new roof. We had…read morequotes from 3 different companies. The first company spent (wasted) almost 3 hours at the house then dropped a ridiculous quote on us. I honestly felt like they were trying to sell us a time share with their hard sell tactics and buddy/buddy attitude towards us. The second company was better. The rep was here for around two hours and wasn't as obnoxious as the ones from the first company. The prices were better but still pretty high for what we were having done. Napier's was our third quote. My wife and I were around 10 min late meeting the rep at our house. While waiting for us, he went up on the roof, checked everything out, measured everything out, and had the quote ready. He spent maybe 15 minutes going through everything and the quote was around $4k less than the next cheapest quote we'd received. We appreciated his no nonsense, no BS approach and signed on the spot! The new roof was installed the following week while we were at work & we couldn't be happier with how it turned out! They did a fantastic job on both install and cleanup. My neighbor even commented on how impressed she was that they came into her yard to clean up, too! If you're looking for a no nonsense, honest company for a roof, do yourself a favor and contact Napier's first. You'll save yourself time AND money and won't have to sit through a high pressure sales pitch. As our rep said, "Napier's is a roofing company. The others are marketing companies that sell roofs". The quality of their work, reasonable prices, and straight forward approach to their work back this up 100%!

I would highly recommend them, great price, great job, the cleanup was wonderful they were very…read moreprofessional.

B&B Custom Builders - contractors - Updated June 2026

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