So much to say about this business. Max answered the phone. He was so patient with my barrage of…read morequestions. I am the executor for a complex estate from the UK, and with that came a bag full of jewelry already appraised in the UK. And additional jewelry found that was outside the will. So, we went. We were warmly greeted by Ariel, who didn't even blink at our pile of half junk jewelry. LOL He was so incredibly patient, was honest (there was a piece that was 18k that nobody thought was, but he caught it) and gave us fair pricing on everything of value. Moreover, he was kind and patient with all our baggies full of mixed jewelry. Thank you, Ariel! Such a great painless experience! (for us LOL)

Really great experience here and to be honest both Max and Ariel are radically transparent so I…read morefelt really at ease. Even to the point of saying this might not be the best time to sell this or that but it's good prices on this, etc. I really appreciated that. Zero pressure and really thorough explanation of the pieces I brought and the current market. Immediate payment. Recommend!

Years ago I went to Calvins with a Kate Spade watch that needed links removed and they were happy…read moreto oblige. So I don't know the review that says that Calvins won't repair jewelry that wasn't purchased there. Last week I went in with a gemstone ring (*not* purchased from Calvins) that I wanted made into a necklace and they were happy to do it for me. I paid for the repair and a gold chain. When I went to pick it up, it was not what I asked for, but when I explained what I had actually wanted and clarified my thoughts, they fixed it for me very quickly. The woman helping me, Kathleen, was very sweet and I appreciated that she wanted to make sure I was happy before I left the store the second time. My piece wasn't a big-ticket item like their engagement rings or vintage jewelry, but they treated me with respect anyway. My request might have been less expensive at a different store (and they turned down my request to melt down another piece of mine to make a ring, because they don't do that in-house) but their customer service is top notch.

extremely rude and unprofessional sales staff person more concerned with her stomach than her…read morecustomers, dismissive of customer's taste and ideas, taking appointment late and being rude about it, getting up and going for food in the middle of the appt.

I don't mean to sound cliche but these folks are a diamonds...and not rough ones…read more I needed a same day ring appraisal for 3 rings for insurance purposes and I called 8 other local jewelers before finding Matt and Kaitlyn at the Diamond Room in Austin. It seems to be a common theme in the jewelry industry that there's a traveling appraiser that visits each jeweler only once every month or two so it's difficult to get a same day appointment. The Diamond Room gave me a same day appointment and excellent service in their beautiful and private Austin location. But I have to write this review because they went way beyond what I expected. They gave an excellent appraisal of course but also inspected, cleaned and polished my rings. The Crown Jewel is that they use appraisal software that hooks into the top rated jewelry insurance company and my appraisals were automatically connected and within 24 hours my application for a policy was accepted and my jewelry insured. I had already shopped around and the price I was offered was fantastic. And the best part...wait for it...is that I never have to get appraisals every few years. Now that my jewelry is described and documented in the system the appraisals are automatically updated annually. With the price of gold doing crazy things...this is huge...and it saves me a lot of time, effort and money. I'd say that it will actually pay for itself from this day forward. Thank you Matt, Kaitlyn, and Daniel! I appreciate all you were able to do for me.

Gorgeous items and wonderful staff!! A variety of items for everyone! Wonderful items for any…read moreoccasion.

I knew the previous owner, Milton Doolittle from 50 years ago, when I worked for him in Houston…read more Benold's is the place I go, even through I have moved from Austin, for my jewelry repair needs. They are the best!

Brnold's reshanked my mother's aquamarine ring. It looked absolutely beautiful when they finished,…read moreand it only took about 10 days. The people are so friendly and helpful. Their great reputation is well deserved. Highly recommend!

I highly recommend Kenny at KP Gems. His professionalism, knowledge, and attention to detail were…read moreevident throughout my appointment. He took the time to explain everything clearly, answered my questions thoroughly, and provided valuable insight that helped me make informed decisions. I appreciated his honesty, integrity, and willingness to share his expertise without making me feel rushed. It's easy to see that he takes pride in providing excellent service, and I wouldn't hesitate to recommend him to anyone looking for a trusted gemologist or jeweler.

From the owner: Austin's Trusted Jeweler, works by appointment only. We buy unwanted jewelry and sell fine, custom…read moreand estate jewelry while providing exceptional service. Appointments can be made online at: kpems.com/appointments

I called several appraisers before finding Turtle. No one else was able to do the job and he was…read moreexceptional to work with. A true expert in his field, Turtle is someone who is incredibly knowledgable, honest and highly professional. A rare gem:-)

I must say that I was overwhelming pleased with service and willingness to help. We were guided…read moreand informed on many levels as to our next steps even if it wasn't with them. Definitely recommend!!!

Got my ring cleaned here and Joseph was so friendly and kind! He checked for loose stones, checked…read morethat my prongs had enough metal on them, and got my ring sparkling clean in a matter of minutes. He also mentioned that he specializes in reworking jewelry into a new design and mentioned that a lot of people do this with inherited pieces that aren't quite to their taste. Joseph is greatly experienced and takes pride in his work and I'll definitely be coming back here when I need jewelry to be redone. Highly recommend working with Villarreal!

I had the good fortune of being referred to Joseph to assist me with the sale of an estate piece…read morethat had immense sentimental value to me. Joseph was a fantastic resource guiding me from the GIA report process, to the appraisal and through the marketing and sale process. I am 100% confident that Joseph obtained the best possible value for me and I very much enjoyed working with him!

No nonsense. Straight forward and knowledgeable. Would def bring my business here againread more

Nice people with a fair price. We dealt with the younger gentlemen I believe is the owners son…read more Very polite and friendly. Great prices here and good customer service always goes a long way. Great visit! They have a nice selection weather your looking for collectible coins or bars of silver and gold. Would definitely do business again. Stop by and check them out!