Had a Rolex damaged in a car crash, the face crystal got all scuffed up and the clasp teeth got…read morebent so it wouldn't stay on my wrist anymore. The gentleman behind the counter fixed and polished it within minutes, and offered the repairs at no charge. Please bear in mind, I had never done business here before, so it's not like he was doing a favor for an old client. I insisted he at least charge me something, so he settled for $20. Aside from kindness to strangers, this place also has a very nice selection of fine watches at reasonable prices. If I'm looking for an upgrade, I'll certainly keep this establishment in mind.

Wonderful purchase experience! I was on the hunt for a watch to give to my son when he is older. I…read morehad done my research and found the timepiece I wanted, and luckily ATX Watches had the exact model. I ended up spending 2 hours in the store chatting with the owner and staff (family business). I walked away with the watch I wanted at a great price. I am planing on making ATX Watches my store for servicing and future purchases!

I bought a new Seiko King Turtle but I cannot abide a cyclops. So I had John Hood remove the…read morecyclops and regulate it and now it is everything I want. I took another watch (Wise Watch Co. "Hitman") in and had John regulate it and now it gains or loses about a second a day. John is fantastic!

There is a reason Martinez & Hood has close to 50 5 Star reviews on yelp!!…read more This is good ol fashion service business that treats its customers right. I heard about M&H from a friend that has several luxury Rolex watches. He said this is the place to go when it comes to repairs and honest service. I have brought two watches here, one to get the bezel fixed after it being shattered and the other for a quick clasp adjustment. I will surely go back for watch & jewelry repairs as they know their stuff, have fair pricing and timely turn around times.

Excellent service on my mantle clock. Enjoyed meeting and chatting with John and Margaret. John…read morefixed the issue and gave me pointers on caring for my time piece that's over 100 years old. Great value with the mobile service. Highly recommend

Just wanted to thank Mary and the Time Master family for coming out to my place of business to pick…read moreup and deliver all my watches that needed a little lovin.' They truly went the extra mile to make sure I was taken care of. As with all good businesses, they are very popular so be patient with them. I can attest to you that they will get your items back to you as soon as they can. I look forward to continue to use them for all my watch needs and repairs.

They quickly fixed the dent in my gold engagement ring within a half hour it looked good as newread more

Matt and Daniel will make you appreciate what a jeweler should be like. Give them a call for custom…read moredesigned rings for that special someone.

Great professionalism and clear upfront pricing. The repair was completed incredibly quickly. I…read morebrought in my boyfriend's watch to have the band links fixed, and although it seemed like a complicated repair, he handled it with no problem. Would absolutely come here again!

Fast, affordable service! Only takes cash and checks . The business is in a personal residence, but…read morehe's super friendly and professional!

Always friendly and they keep it real. This place is not pretentious at all. They are honest, sell…read morequality items and provide good information. I needed a battery replaced and links removed so had a little time to chat while they worked. Great local business that we need to support.

They were attentive and really listened to my concern about my watch. I has been working fine ever…read moresince.

From the owner: The Gold Depot in Austin takes pride in carrying the finest 10K,14K Gold, Diamond & Sterling Silver…read morejewelry . We source all of our pieces from different suppliers, so you're sure to have an excellent variety to choose from when you visit us! We separate ourselves from the competition by offering high quality Gold and Sterling Silver jewelry at an affordable price. Our staff is highly knowledgeable and will happily answer any questions you may have. Even on your first visit to The Gold Depot, you'll be greeted as if you've been coming to us for years! We're here to help you find the perfect piece of jewelry for yourself or a loved one -- let us know what you're interested in and we will act as your personal guide! We're looking forward to helping you find the piece that you are looking for.

Had a bunch of old and foreign currency my mother sent to get checked out. Was greeted warmly and…read morethe collection was quickly turned over and evaluated. Nothing of value on my end but that's how it goes!

I dropped off two rings for repair almost 3 weeks ago. The owners advised his jeweler or he would…read morecall me back within a week. No call or message. I've left numerous voice messages for a call back. I've called the alternate numbers and get a recording stating the phone is not accepting calls (??). Went by the store during posted business hours and it was closed. Extremely concerning as these are my wedding and engagement bands. Considering legal action if no response within the next few business days.

We've been into this jewelry store three times. We have been here for jewelry repair, watch,…read morebatteries, and jewelry cleaning. We are always greeted with kindness and honesty. This is an upscale jewelry store with quality jewelry. This is where you can go buy an engagement ring or an heirloom necklace. We have received excellent service here. It is expensive, however, this jewelry one keeps forever and hands down to their children. You get what you pay for. I highly recommend you visit.

J West Jewelers has many excellent reviews on several sites. I think they have excellent customer…read moreservice. The jewelry is just beautiful. They are a family-owned business and they care about their customers. They do custom designs and will even clean your eyeglasses. They offer many services- buy gold, watch repairs, resizing rings, jewelry repair, etc.

I had a herringbone necklace that was fraying at one end. I took it to Lane Wells for repair. They…read moreshortened the necklace and re-added the clasp and it's as good as new. I had another necklace that I wanted shortened by a few inches and a new clasp added on. Which meant a new jump ring for the bigger clasp. They did this for me also. The price was reasonable and they were finished before the estimated date. Nice folks. Will definitely go back if I need anything else done!

Second time and most surely my last here. I took a bracelet in for a repair and when I got home I…read morenoticed something was stabbing my wrist and there was a piece of gold not sitting right and snagging on things so I took it off and brought it back in today. Instead of saying, "No problem! We can fix that", the blonde lady was rude and made excuses and then took it to the back (she even turned to look back at me while she was with the jeweler and gave me a dirty look). One would think that a repeat customer who paid over $200 for a small repair would get better treatment. In the end, they fixed it but why not do it with a smile....? Do not recommend. Hope your day/life gets better cranky lady!! :)