this place is an absolute joke! I received a quote that was so low. It wasn't even in the realm of…read moreconsideration. Not only that the person who gave me the quote wasn't even the person who appraised the jewelry or who was able to appraise the jewelry. Just for fun I asked the sour faced woman who was looking at the jewelry what grade of diamonds they were and she said oh I don't know that guy will tell you referring to some guy who was loudly talking on the phone. No offer to get him, no offer to help. The only offer was their joke of a offer which literally was below 1% of retail value. Absolute trash --if they didn't want the jewelry they could've just said no thank you --but it's obvious they don't even know what they're looking at. Stay away if you have anything valuable. edit to reply to the comment underneath this review: i'm sorry if this was not clear, but the biggest problem I had was not so much the low offer - I am free to take or not take that whatever the case may be. My issue was with the rudeness and seeming lack of knowledge of the person who was assessing the jewelry. I asked her a basic question which could've been answered by the knowledgeable jeweler with a loupe/magnifier and not only was the lady rude -She didn't have an answer to my question. I can't see everything that goes on in your business, but it didn't seem to me that there was any consult with you as you were speaking on the phone loud enough for me to hear that you were having a conversation. So without any other information to go on, I'm left sitting there wondering why an offer was even made in the first place and what was I even doing there? That's why I had absolutely zero confidence in the offer. I can't offer any opinions on you or how you do business as I never even met you. Other than opening the door for me, we didn't speak. also, you mentioned Houston. I was at the location on research Boulevard in Austin Texas.

Quick to help and assist! Very clean and beautiful inside with an awesome selection of jewelry!read more

Best experience I've had with a jeweler. Came in for a repair and they offered same day service for…read morehalf the cost of my previous jeweler. Learned a lot about the owner and the business. Inside the fiesta, take a left and go all the way down to the last store.

Love the owner and Chita been coming here for years. Some times in and out jewelry repairsread more

I don't mean to sound cliche but these folks are a diamonds...and not rough ones…read more I needed a same day ring appraisal for 3 rings for insurance purposes and I called 8 other local jewelers before finding Matt and Kaitlyn at the Diamond Room in Austin. It seems to be a common theme in the jewelry industry that there's a traveling appraiser that visits each jeweler only once every month or two so it's difficult to get a same day appointment. The Diamond Room gave me a same day appointment and excellent service in their beautiful and private Austin location. But I have to write this review because they went way beyond what I expected. They gave an excellent appraisal of course but also inspected, cleaned and polished my rings. The Crown Jewel is that they use appraisal software that hooks into the top rated jewelry insurance company and my appraisals were automatically connected and within 24 hours my application for a policy was accepted and my jewelry insured. I had already shopped around and the price I was offered was fantastic. And the best part...wait for it...is that I never have to get appraisals every few years. Now that my jewelry is described and documented in the system the appraisals are automatically updated annually. With the price of gold doing crazy things...this is huge...and it saves me a lot of time, effort and money. I'd say that it will actually pay for itself from this day forward. Thank you Matt, Kaitlyn, and Daniel! I appreciate all you were able to do for me.

I can't believe I haven't written a review yet!! I've been using Austin Diamond Room for almost 10…read moreyears now they're FANTASTIC!!! The team (they've definitely grown!) is amazing and so welcoming for any jewelry needs even down to me buying my watch battery replacement with them I have bought already made jewelry - they have a great show room. I've also created custom jewelry with them. My ex-husband made my engagement ring custom with them secretly. After we were engaged I custom created his wedding band to commemorate his grandfather who had passed away and he wanted his old wedding ring. Matt designed it PERFECTLY I'm now in the process of repurposing some stones from some old jewelry and creating a custom ring! Seriously, if you've never designed your own jewelry I highly recommend it's a blast and so meaningful. I also just found out they buy jewelry, certain metal (I had a random ounce of pure silver ‍) and some coins too which I never knew until the other day. SCHEDULE YOUR APPT AND ENJOY!!!! ** I'll update the pictures when my new custom ring comes in! **

I had a great experience with this company. My aunt passed away and had a ton of jewelry I needed…read moreto have looked at. Andrew took time to go through each piece and evaluate it, and paid a fair price for all the items. He was patient and knowledgeable, and informed me of how he was making the determination of the metals and the tools he was using to do so. Will definitely use again if I have any other items to sell!

So much to say about this business. Max answered the phone. He was so patient with my barrage of…read morequestions. I am the executor for a complex estate from the UK, and with that came a bag full of jewelry already appraised in the UK. And additional jewelry found that was outside the will. So, we went. We were warmly greeted by Ariel, who didn't even blink at our pile of half junk jewelry. LOL He was so incredibly patient, was honest (there was a piece that was 18k that nobody thought was, but he caught it) and gave us fair pricing on everything of value. Moreover, he was kind and patient with all our baggies full of mixed jewelry. Thank you, Ariel! Such a great painless experience! (for us LOL)

The best thing that happened to Austin was getting a Zadok's store. I attended the new Tudor…read morerelease event last week and walked out with a grail watch. Hands down the best run store in the area! The team is first class.

Had previously dealt with the Ben Bridge which was in this location and purchased multiple watches…read morefrom one of their salespeople (Joyce) over the years so I was disappointed when that store closed. However, after a few months the location now has a much nicer and larger Jewelery Store which I had not been familiar with previously. Zadok is one of the nicest luxury jewelers that I have ever been to and my super nice and helpful salesperson is now working here.

I'm not a big jewelry girl, but my friend wanted to get her ring cleaned. And I tagged along. Very…read morehandsome tall man stands by the door and opens the door for you. Nice touch. We were greeted and asked if we could be helped. My friend said she would like her ring cleaned. And after showing her ID and bringing her account up they took her ring and said it would be about an hour and a half. We walked around the store looking at all their gorgeous jewelry all displayed in glass cases with brilliant lights showing off their sparkle. I took a couple pictures of items I would love. So if anyone is reading this and would like to send a donation, dm me. Haha. I just want to know if anyone really reads through my reviews to the end. We left, grabbed something to eat. Returned within an hour just to see if my friends ring was done. And it was. She was thrilled it was done and it was gorgeous. We walked outside and she showed me how amazing it is in the sun. I said hang on let me put my sunglasses on, and when she put her hand out in the sunshine. WHOA! Thank God I did put my sunglasses on cause it would have been like staring in to the sun! Absolutely stunning. Her ring was just beaming sparkles. Super impressed. Now I want one. Tiffany & Co, in The Domain. What a beautiful experience I had. Even though I was not there for myself. I had a nice experience.

We drove to Austin again to pick up our wedding bands, and once again had a wonderful experience!…read moreAmy G., our advisor, has been truly exceptional on both visits. She went out of her way to get to know us, asking about our wedding plans and our time in Austin, which made the experience feel very personal and genuine. Amy worked within our budget and gave us honest, thoughtful recommendations--something we really appreciated as first-time buyers. She never tried to upsell us and was sincerely invested in helping us find something meaningful. Her service made the entire process positive and memorable. One small note: the security staff during our first visit was noticeably more welcoming--he greeted us, opened the door, and set a warm tone right from the start. The security during today's visit wasn't quite as friendly, which stood out in contrast. Overall, still a great experience and we're very happy with our rings and the service we received!

Came in to get my tennis bracelet resized because it was too big, and the jeweler said it was 'too…read moretiny' to work on. When I asked for a suggestion on where to go, he said... the mall?! What kind of jeweler can't handle a simple link removal? Pure laziness. Took it to another jeweler, and they got it done with no problem. Moral of the story: Find someone who actually knows their craft! #DoBetter #JewelerFails

I travel to Austin every few months and absolutely love this city--but more than anything, my wife…read moreloves jewelry. I'm always on the lookout for unique, beautiful pieces, and nothing compares to what we've found at Kim Son. Sandy and Huy, the owners, are not only incredibly talented but also some of the nicest people you'll ever meet. Before discovering Kim Son, I had purchased jewelry from other stores in Austin--but those stores would actually send the pieces to Kim Son for setting and repairs. That's how I first came across them--and I've never looked back. Huy's craftsmanship is unmatched, and their pieces are simply stunning. Not only do we purchase all our jewelry from them now, but we also trust them with every repair we need. They're super honest, very fair, and make you feel like family. If you're in Austin, Kim Son is a must-visit--you won't be disappointed.

Had to get a Tag Heuer fixed as the inside face of the watch was rotating inside. I had read…read moreseveral stories online and was really nervous it was going to be expensive to fix. Kinda hard to find, as it sits in a small alley, around the corner. You have to be buzzed in. They were very friendly and nice and the repair costs $10!! I was stunned and very happy. Will definitely go back!

THIS PLACE IS A SCAM. when i went to shorten my bracelets here back in 2022, my bracelet was from…read moredior fine jewelry. it was full 18karat gold. i remember when they removed the links they kept the gold for themselves but i never thought anything of it since it was a small amount. well the parts that they shortened and sautered with, which i had asked to also be in gold, has now RUSTED. if you can see only the parts they worked on and added is rusted aka not real gold. this place needs to be reported honestly. this is very sketchy. This is not how you do business. how can anyone ever trust this jeweler? PLEASE. go elsewhere unless you want to get scammed. i'm attaching photos below where you can clearly see the rust happening ONLY on the part they worked on. rest of the bracelet is completely fine as it is 18k.