I hired B&B Exterminating to handle a German cockroach issue. I paid $45 every single month for a full year, followed every instruction they gave me, and maintained a spotless home. Despite 12 months of professional 'treatments,' the roaches are still here. After spending over $500 with no resolution, I decided to cancel. Now, they are harassing me over a final $45 payment for a service that never worked. It's incredibly disappointing to be chased for money after I've been so patient with their lack of results. If you want a company that actually solves the problem, look elsewhere." read more

We have been using B &B since our home was built in 2023 for our termite protection. They have always been amazingly good with customer service and delivery of care. This year I was on an extremely tight schedule for my window of inspection and both the agent who booked the appointment and the inspector who came out made me a priority. I cannot express my gratitude of being taken care of so promptly and professionally. Would highly recommend this company!!!! read more

The owners of the house we bought used B and B so we went ahead and called. They are very personable and customized plans for me. I am very happy with the service from all parties at B and B. read more

love this company! i haven't had a problem. They always pick up the phone when I had a problem.

Terrible Work, Awful Customer Service, Shady Business, Fake Reviews. This company will charge you an absorbant amount of money to do a half-job. We called this company with a concern about bugs getting into our house AFTER they completed they're job. $140 for absolutely nothing. They DO NOT stand behind their product. They will steal your money and not perform the service you paid them to do. Absolutely awful service. 0/10 read more

I have been using B & B for once a year pest control, and termite bond for about 8 years. I love the service. The technicians are friendly and professional. Every year I have the same technician unless they change jobs. It is reassuring knowing the same person who came last year is taking care of things this year. The office staff is great. They call back. They work with you on billing and paying. The one area I can recommend improvement is in scheduling. They still engage in the old time cable scheduling practice of providing a service window. At this point I think all professionals should be able to pinpoint an arrival time within a 60 minute window. What they do very well is call before coming by in case you don't feel like sitting around your house until they get there. read more

I have been with them for a few years. I called to renew my service, and explained to whomever I spoke to I needed someone ASAP. The earliest she could get someone out to me was was almost two weeks away, and in the middle of the day. Um.... I work! Anyway, I told her that wouldn't work, that I may need to find someone else, all she said was "ok". I would think in this day and age that customer service, or retaining your current customer base would be a priority, apparently not. Maybe that's why the rating is so low. I did find another service, able to get out to me in a day, with a much higher rating. Win win for me. read more

I have used B&B Exterminating company 3 times this year due to termite damage. Everyone I have dealt with at the company has been excellent. I had a stand alone garage treated with termidor today and the technician was excellent - Tracy. He explained the process to me, completed the job, and thanked me for my business. It was a pleasure dealing with such a professional group. read more

We have all of our services done by B&B Exterminating. We live in a community in St. Augustine, FL called Palencia North. The services we contract for are our lawn care, annual pest control & termite Bond, and have been with them since 2015. Their customer service is wonderful and their staff are the best I've come across. I highly recommend them. Monica G. read more

We have had the same technician for the past 3 years. He is very knowledgeable, works quickly, and personable. Office has always been very helpful with questions, scheduling, and payments. Very happy with overall service read more

I hired B&B because they already had the termite bond from the builder. Big mistake! Our grass started to deteriorate slowly at first with patches of brown and then nothing but roots in places. It kept getting worse and worse as time went on despite complaining about weeds and pests. They said it must have been a fungus or something before they took over service and it wasn't their fault. Well, they don't have to worry about it any more since I dropped them! read more

The fastest way to lose me as a customer is to treat me like I'm stupid. Don't talk down to me. I could care less that you're a family owned business that's been around for years. Sending me an invoice for service not rendered just because my home builder used you when they built my house is presumptuous and predatory business practices. Your company didn't even try to contact us to schedule a date, you just sent us an invoice with a note on it saying if it hasn't been paid, we will accrue late fees. Late fees for what? When service was never scheduled or rendered?!? This kind of treatment is exactly what friends and neighbors have warned us about. Your company may be a good one, but customer care and service needs to be better. And when a customer wants to cancel their account, don't patronize them. If you had said, "what can we do to keep you as a customer?" our phone call would have been different. Instead YOU chose to patronize me, and speak loudly and adamantly that you're a great company. read more

Company keeps harassing me on charges o $238 for services I never permitted or signed off on. They have threatened to Process me for a collection agency, but let them dare and try. read more

B & B Exterminating - business review - Pest Control Near Me - Jacksonville, Florida

This business was contracted by my home builder to provide the original termite treatment for the house for one year. After 6 months int he home I was offered a chance to renew the treatments for another year. I declined at that time. Now, after being in the home for a year, I have began to receive fake invoices from them with threats of collections charges for the next year's service. I feel that this is an unconscionable business practice seemingly designed to trick consumers into paying and continuing service with them. I would recommend steering clear of this business as if the level of trustworthiness that they display in their sales/advertising practices is any indicator of the quality and thoroughness of their service then practically any one of their competitors would be preferable. It should be noted that I have left messages with them in an attempt to clarify the situation and clear this up and have not received any return calls. read more

Decent exterminating company, friendly techs. I still see a bug in the house from time to time but this is florida.

It's all about SERVICE and INTEGRITY. It's such a pleasure to deal with someone who does what they say they are going to do and when they say they are going to do it! The job is ALWAYS performed so perfectly. My property is pest free, my lawn is greener than a leprechaun, and my home is safe and secured from termite damages! They are such a phenomenal group of people, I've dealt with Brittany, Missy, Lisa, Debbie and Jennifer on the phone so far and they are hilarious! This isn't even my exterminating company, these people are my friends. My technician for pest is AJ and he always executes the job duties exceptionally. Tavales is my lawn tech, he's such a jokester. They are an amazing group of people/team who really care about me and my home. I recommend all of their services to anyone. read more

Hired this company for "90 days of guaranteed no fleas" on exterior of home. Signed contract. 5 visits over the 90 days and still have fleas in my front and back yard. Shane and Alan REFUSED to give me my money back after explaining what "guarantee" means. Blame the customer. Yes, that seems to work for them. ABSOLUTE THIEVES. read more

I have been a very satisfied customer for the ten plus years! I have never had a problem with the service nor with any follow up questions. I have had one service tech for the whole term of service from B&B. He is always friendly, helpful and through. The office staff has always been courteous, friendly and extremely helpful. For a service oriented business B&B is very service oriented. I would highly recommend B&B (and have) to anyone looking for a Pest Control provider. read more