Had a repair done on my gear shift knob on my escape. The mechanic that did the work closed the…read moreconsole with my phone charger pinched in the console. brought the car back to have the console opened and remove the charger. The idiots just pulled the cable out without open the console and now it no longer works. Granted they ate most definitely not rocket scientists, but how stupid can you be

! 1st time brought…read morecar in, key fab started unlocking boyfriends truck. 2nd time my little thing to tell me to put seat belt on doesn't go off for driver. Also brought in to fix back right wheel bearing and they fixed left. 3rd time. Brought back in cause of wheel bearing and they told me it's my tires cause they the wheel bearing only makes noise at higher speeds. We'll I have tire noise always did but guess what at 30 mph it howls! Take car home and now my heater doesn't blow on my feet and my ambient lighting is messed and the girl behind the counter tells me they did nothing to effect that. We'll then why were all my ambient lights off when I picked it up!?!?!

Best experience buying a car I have had. Nick Emme was sales person and super responsive and made…read morethe whole process quick and easy. First time I have left a dealership feeling I got a good deal which was transparent without the high pressure sales pitch. Would recommend Nick and the dealership if want easy of purchase and informed service.

This review is the last thing I wanted to do but after my recent experience that could have taken…read moremy life and continues to threaten the health and safety of my family I have to do it. I have held off writing the review after multiple TERRIBLE experiences because I read so many wonderful reviews and I really hate to knock a buisness. I noticed that the sales team was exceptional. Professional, kind and relaxed when looking at cars. This review is strictly limited to the dealership service department and management. Now, If you are considering using this company for service Buyer BEWARE! It will be at your own risk. I took my vehicle into this location after moving to Manitowoc last year. I went in to have my window fixed and came home to my third row seat not working properly. I had left the seat down and when I returned it was down, I didn't see any issue. However! The person that was doing the window, I would like to assume maybe to be kind, took the head rests that I placed behind the front and passenger seat and placed them back on the back seat and rolled the seat back down. This caused the seat to get stuck! You can NOT have the head rests on while it is DOWN! I called and they ended up having to replace the entire seat! I could no longer take all of my children with me when leaving the house meaning some of the older kids were forced to walk to school or leave extra early for school. I used ridiculous amounts of gas , time and patience going back and fourth. That being said they replaced the seat and its back as it was. THEN! Like the forgiving person I am, and also because of all the great reviews I took my spoiled car back to CADILLAC! I have never taken it to a small time mechanic because I figure Cadillac knows her best. I buy four new all season tires because they had a wonderful rebate going on. Turns out it was all a sham! NO REBATE! After many months of waiting we contacted the manager and let them know we hadn't gotten our rebate. There was three of them on it and not a single one was able to get into contact with anyone. After all of the managers tried they gave us a 150 dollar credit towards service. It was not the employees fault the rebate was fraudulent. All very frustrating, time consuming and odd! BUT I saw the credit as an oil change or two. So, I take the car in for an oil change. About 130 of the 150 was used for the oil change. Eyes widen but what ever! It's done. I figured we were done with the company and we would wipe our hands of it. I WAS WRONG!! I was driving two days ago in the rain and my tire blew on the high way! HP towed it near by and we have a specialist look at it. THE TIRE IS DEFECTIVE! Matter of fact he said! "There are three more~ not if but whens on your vehicle. It is not safe to drive. He said I am potentially driving a ticking time bomb" This is my daily driver. I drive my kids and their friends around town in this car for school, events and more. Now, He told me to take it to Broadway and show the service guy what happened. They should know and do something about it. However, I made an apt with a tire company the specialist recommended and drove to Broadway just to let them know. The tire was BRAND NEW. I spoke with an older man with glasses yesterday and explained to him the situation. He was like, Yes I remember you guys. The rebate tires. He was agitated that I was in his presence and really didn't want to go outside and look at the defective tire. But he did and as soon as I opened the hatch he was like these are old tires, They must have popped. I explained to him that they did not pop due to age or foreign object.He was short and said he couldn't do anything and didn't even understand why I was there. I asked if he could contact the manufacturer and he said, why don't you? I can't do anything! I was told that Broadway sold me defective tires and to let them know. So! I drove to Broadway and let them know. The man was short , agitated and really unhappy that I was there! Moral of the story! DONT GO TO BROADWAY TO SERVICE YOUR VEHICLE!!!

After looking for a truck for a few weeks, I finally found one that I was interested in. Even…read morethough it was on a reputable car dealers' lot, I still wanted to make sure it was in good condition. So I contacted Craig at Lemon Squeezer to go out and check over the vehicle thoroughly. Craig went to the dealership, photographed the truck, checked the truck thoroughly, and sent my results via e-mail. When I had a question, he answered the phone immediately and gave me a detailed response. I would HIGHLY recommend you utilize his services...it is worth the price and assurance. And sure enough, his inspection prevented me from buying a truck that needed several thousand dollars of maintenance and repair work that the dealer was unwilling to perform.

I purchased a 2022 Dodge Challenger from Van Horn Dodge while living a couple of states away…read more Because I could not see the vehicle in person, I was initially apprehensive, but during the sales process the dealership was responsive, professional, and attentive. I paid cash for the vehicle and also paid nearly $2,000 for delivery, and the purchase was completed on January 6, 2026. During the sales process, I was told it typically takes 3-5 days for the delivery company to respond and pick up the vehicle, after which I would be provided an ETA. Based on that information, I reasonably assumed that paying a substantial delivery fee meant the logistics were already arranged or at least well underway. Unfortunately, more than a week later, I have received no meaningful updates. The only response I've been given is that they are "still waiting for a delivery company to agree to transport the vehicle." This has been incredibly frustrating, particularly given the amount paid for delivery and the lack of proactive communication. What started as a smooth and pleasant experience quickly became disappointing. Once payment was completed, the level of service dropped significantly, and I was left feeling like I was no longer a priority. Clear communication and realistic expectations regarding delivery would have made a significant difference. I have even asked for the company names so that I can reach out to see what the delay is but no information has been provided to me. While the sales process itself was handled well, the post-sale follow-through and transparency regarding vehicle delivery have been very disappointing. To date, I have no idea when my car will be delivered.

Horrible company, we bought a used car in October and it has been in the shop more than we have had…read moreit in our possession. Buyer beware - they will talk you into a warranty and you better take it -our vehicle has had more than $6,000 in repairs and in the shop for 6 different issues - a newer 2023!

I purchased a used Subaru today from Satori's and couldn't have been more pleased with my…read moreexperience . I was delighted to not have to deal with the huge chain dealership that I vowed never to return to and work with this small family run company who were professional, honest, very fair and gave me a nice deal . I met both brothers and spoke to the dad on the phone . Thank you Satori Auto Service for making buying a used car so easy.

FYI update: Though a great idea and offer, it never came to fruition. Thought it only fair to add…read morethat. Update: I've been back here twice and have received the same courteous and knowledgeable service. Not by any fault of theirs, my car has had additional problems to fix. Today I called and told them the problem and they came to tow it. This is where it gets good. I don't normally need my car that often, but of course I have a baby shower to attend out of town tomorrow. The woman out there know, I don't have a choice but to drive the 2 hours to attend after committing to be there. And I want to. Anyway...I started calling around for a rental. None available or they won't be open when I can get there. Small town problems. I called Satori's explained the problem and they are providing me with a loaner car. They were going to do that anyway as customer service while working on my car. What they don't do is pick people up. Understandably they are busy. Knowing there was no way I could get there before 7pm to pick up the car he decided they would pick me up. That is above and beyond and I want them and others to know how much I appreciate it. Customer service is a dying art. I am giving a pre review based on my initial experience. I will update after the work is done. I am giving them 5 stars for customer service. I bought a 3rd party car for a winter beater. I drive a mini and they aren't Wi. winter friendly. My father did the work it needed mechanically, but as anyone who owns a foreign car knows, finding the right mechanic is hard in a small town. The owner took the time to call my father so he would understand what I wasn't able to communicate in mechanic speak. He then called me back to set up the appointment. I had a choice to drop it off at the night deposit or show up when they opened. I chose to show up in the morning because he said " It might be better so I can see what problem you are having and to get to know you and your husband." That is customer service.

Called and made appointment because was leaking fluid on passenger front side of my 2005 silverado…read more Noticed large wet area in driveway. Explained to Jim it looked like it was leaking from front axel passenger side... maybe a seal. Brought the truck in to appointment 2 weeks later. Got back home from the appointment.. noticed a big wet spot under passenger front side again. Looked under it and fluid still hanging and dripping off the axel , same spot as last time. Called Jim back like wtf. Get told they replaced the rear pinion seal! I got charged $150 to replace a seal I had replaced 2 yrs ago that wasn't even leaking! On top of that I get told... they wondered why I was replacing the seal when it was leaking from the transmission line above the front axel passenger side! Seriously? I tell them I thought it was a seal on the axel passenger side (I'm not the mechanic) and they replace the pinion seal no where near the passenger front side , noticed what was leaking and didn't say hey... this is what's leaking and needs to be fixed! Nope they just replaced and charged me for something that didn't need to be replaced and then want me to make another appointment 2 weeks out to fix what should have been fixed in the first place! NO THANK YOU! YOU ALREADY ROBBED ME OF $150

Hard working, honest auto service with loyal mechanics and service manager!! Have your best…read moreinterest in mind!!

My first experience with this shop is when someone keyed my car in a school parking lot. They did a…read moregreat job on the repairs. Recently I was donating some clothing at a resale shop and a person backed into me and damaged my bumper. It took a while to repair the damage, but once again this repair shop got my car to look brand new again They communicated with me on a regular basis keeping me informed of the progress of my car. Very nice people in their office. Bottom line I was very pleased with my experience here both times I used them. They are efficient and do good work. I recommend this place if you need body repair on your car.

They waste your time and give you peanuts for your vehicle when trading in…read more Avoid at all costs