Great customer service, friendly and get text to let you know technician is on their wayread more

I arrived at 3pm for a scheduled appointment at 3:30 and waited until 4pm when I went to check the…read morefurnace to see if there was a tag that showed that the tech was there. We had requested a call to confirm the day before the appointment and received no call or communication. There was no call or communication saying that the technician would be coming early. We did not give permission for him to enter the home without us being there. Apparantly he signed the sticker on the furnace but I have no idea how he did.

Fantastic service and fair pricing! We've been using them for years and will continue to do so…read more Very grateful for their service.

excellent service!! They were on time and figured out the problem. been going with them for years…read more Perfect

Made and appointment and they called to say they had an emergency and rescheduled. No one showed…read moreup for the rescheduled appointment so called to see if they were coming. The office person said she would check and call back. She never called and when we tried calling, they would not answer the phone. If they don't want to come, just wish they call and tell us and not give us the run around.

Service was prompt. The young man who did the work was polite, clean and professional. I would…read morerecommend E C Merrill!​

Jay and his crew have been wonderful to work with. Jay came to the rescue when we needed a fix on…read moreour boiler. He then came to rescue when we needed a fix in plumbing. He very knowledgeable and takes the extra steps to ensure everything is done well. I will continue to call him for all of our heating and plumbing needs.

My sister bought a house outside of Princeton in 2023. Prior to the sale, the owner had Condon…read moreTotal Comfort install ductwork through the second floor to the attic in order to get AC and heat to the upstairs bedrooms. As a general contractor with over 20 years in business, I was not impressed with their work. They ripped out whatever was in their way and left a mess that had to be fixed/covered up. In one instance, they only needed a couple inches and they could have installed the duct behind a closet wall/bi-fold door but instead they busted up the trim and tore out framing to do their install directly in the way of the door. I understand that the owner who was selling the house probably didn't care - they likely just wanted the "cheapest" thing done to get the sale, but it showed a distinct lack of foresight AND a lack of respect for the new owners (my sister, brother-in-law and their kids). It really isn't THAT much more difficult to CARE about one's work! Based on that, I cannot recommend them.

Very poor on communication, will not return email requests. Will call and schedule a day then not…read moreshow up. We have been asking for a year to please come out and stop the banging noises in our ducts, it is absolute torture at night to listen to. They came out once, hit the duct with his fist and called it good. It has gotten worse with time I have 6 emails to them to please fix it, no response. Now we are reaching out to other companies to see if they can fix it, litigation will follow if there is a cost. this is not the way to treat someone when they spend a lot of money on a new HVAC system.

I highly recommend Jahnke Plumbing. I called several plumbers on a Saturday, and Jahnke was the…read moreonly one who answered the phone. None of the others ever returned voice messages. Jahnke took my name and information and scheduled the job for Monday (two days later) and it was not even an emergency-- it was replacing some outdoor spigots and installing a Reverse Osmosis system. Prior to his arrival, the owner called me to let me know his estimated arrival time. The owner's son did the work and was very competent. The job proved to be more complicated than he expected, but he did a fine job regardless. When I first called, I asked for a ballpark figure on what it would cost, and when the bill came it was exactly what he quoted. Communication was excellent, pricing was fair, and work was excellent, neat and efficient. You just can't get any better than that.

Everything was explained to our satisfaction. The different service options was explained to our…read moresatisfaction and we were very happy with the service and the knowledge and attitude of the provider. Thank you Sure-Fire!

Buyer beware! Make sure you get your price upfront and in writing - 2 minutes to relight a pilot…read morelight....$100. Literally spent more time writing the bill than he did in the house. I definitely will be looking elsewhere for heating and cooling from on, shouldn't be hard to find a better value in the area.

This company is awesome. Our fireplace was leaking water. Kevin came right on time. Very friendly…read moreand polite. He looked right away. Went on top and came down showed us pictures of the problem and told us exactly what it would cost. Which I was very happy. He fixed it and showed us a picture afterwards same day. It is very hard to find people like them I would highly recommend them.

Got a quick estimate from them to use when making an offer on a rental property and used them for…read morethe work once I owned the property. Stayed within the estimated amount even though they found a few more trouble spots than they anticipated. They did quick and thorough work, cleaned up after themselves. They certainly could have convinced me there was more wrong and tried to up-sell me, but they didn't. Would definitely use again.