I placed my order Monday and got it friday! Very nice quality, staff was nice as well. happy with…read moremy order

After many years of sacrificing and saving, my husband and I bought a boat. We wanted to celebrate…read morewith a naming ceremony where we would officially name the boat. I had seen "FastSigns" before and recommended he use them as it would look professional and he could work with them to design exactly what he wanted. On Thursday, July 6th, my husband went in to discuss ordering a sign. He explained the font he wanted and specified multiple times he wanted an 80's neon. He spoke with Madison at the front desk regarding the font style and Kim (we later determined) to discuss font color. He initially asked about matching the color of the stripe on his truck, but she recommended a white reflective material. He told her multiple times he didn't want white. She explained that they could print on the white, but it wouldn't be exactly the color he was looking for. He told her he didn't want white, she again assured him they could print on the white reflective material. Fast-forward over the next week, he communicated with yet another person, Danielle, about the sign. (Proof #1) They tweaked the font. He asked after the initial proof on July 9th about color options via email. After the proof sent on July 10th (proof #2) he told Danielle he loved the font and asked her to adjust the measurements. On July 10th, he confirmed the size measurements and again asked about color options via email (Proof #3). On July 11th yet another proof was sent. Having been ignored regarding color in all prior emails, my husband approved what he thought was referring specifically to the font. On July 12th, my husband was notified his white sign was ready to be picked up by a fourth person (Delijah). He was told that because he approved the proof, he would need to speak to Kim. This morning, July 13th, my husband was informed Kim would be in the office from 9-3pm. I arrived at 2pm. Kim was not in the office. She arrived around 2:20pm and I explained the situation. She state she was the person who spoke with my husband on the original order. She states she told him it wouldn't be the color he wanted and he should go with white because it would look better. I explained that over the course of multiple emails he asked about the color and there was no response regarding the color. She said, "It was approved in the portal." I explained that I understood that, but the designer was making changes requested via email and my husband thought he was approving the font and would have a separate approval for the color. She explained that's why there is a policy listed in the email. The same email communication she stated wasn't official communication and was not regarded for color changes because it wasn't in the portal. I asked her if their normal practice is to instruct their clients to make changes in the portal or to redirect customers who are emailing changes to submit them to the portal. I explained that we have no use for a white sign as my husband specifically discussed with multiple staff, including her, that he wanted a colored sign. Her response again was, "he approved it in the portal." I asked her how to prevent this for future customers who may not know her company's procedures and she stated, you can say whatever you want. I said, no, when I review your company, I want other customers to know what to expect from your business. Her response, "ultimately, at the end of the day, what is approved in the portal is what is produced." Kim had no interest in resolving the issue, finding a solution, or agreeing that there was some sort of miscommunication. This is not the type of business I prefer to use. We'll be disputing our charge with our credit card company as Kim stood firm in her stance that "It was approved in the portal." If you're looking for a personalized sign service, FastSigns Sherman isn't it.