We had to call insurance to get our truck towed and Bob showed up, one of the greatest humans ever!…read moreHe called us first to make sure we were safe and he called us again when he got close! He is worth so much! Top notch quality, he was so knowledgeable as well. I rate his service as a 10 +.

The driver showed up with a trainee, the driver had only been on the job for 1 week and yet he was…read moretraining someone. The driver hooked up a chain around my driveshaft and proceeded to pull the truck onto the flatbed. After the trainee mentioned it, I took pictures of a chain wrapped around the driveshaft, not J-hooks but a chain wrapped around the driveshaft and attempting to pull it onto the flatbed. Once the chain was bound up on the driveshaft and wouldn't move further, he had to let it back down and unbind the chain. Then the driver decided that he was going to load my truck onto the flatbed the other direction. The driver, Corey, said that he felt sick that the chain got bound up and and that if there was damage done, it was his fault and he was very sorry for it. Corey also said this same statement in front of my wife, at which time he gave me his personal phone number and told me to call him and let him know what damage there was. Now, Lilac City Towing is saying that they didn't do any damage and that they are sorry that I am having these problems with my truck. Out of all the times that I have needed a tow truck with my other vehicles, I have NEVER had a tow truck driver give me his personal phone number and tell me to call him and let him know what damage was done. Corey knew that he messed up and his supervisor obviously told him to deny everything because when he called me, his story was different and he said that they didn't do any damage. I wish I could post pictures and steer people away from this company. We will see what the attorney has to say as well as my insurance company, they can go after them for the damages and watch them try to deny it with pictures.

We are from the Yakima area and traveled to Spokane and broke down near Cheney. Dan arrived 15…read moreminutes after we called. He was very friendly and prompt and gave us a smooth ride in to Spokane to deliver our Jeep to a repair shop. His price was a lot less than we expected for such a long distance. We were very happy. Very pleased with the over all service. Highly recommend!

Car battery died outside of Sprague, WA. Jakob came through clutch AND brought cold waters since it…read morewas 95°! He arrived so quickly (30-45 minutes after my insurance said it would be 2 hours), he was pleasant and kind, easy to talk to and respectful, a safe and knowledgeable driver, and made sure I had arrangements with another car or car service in order to get to where I needed to go! Idk what they're paying him but after my experience, they should double it!

Awesome customer service and showed up during the snowstorm when everybody else was chasing the big…read moretickets

Called for a quote and was told he wasn't interested in helping me. I guess I'll take my money…read moreelsewhere to some one would like to help and do what they advertise.

So amazing helped me and my friends who were new to this town and helped us so quick and saved us!!…read more100% recommend

Excellent in all respects. Responded to inquiry promptly; Service provided in short time frame…read more Reasonable price. I'm happy that I have some additional work I can send their way.

Ryan came and helped me when i was locked out of my car. Got it open very fast and was proficient…read morewith great quality of work and was in and out. 10/10 would recommend and is worth the price.

The entire interaction was tedious and dishonest. I wondered why the driver was doing everything at…read morea snail's pace and playing on his phone, but the "hourly rate" explains it. The Pro-Tow shop is 7 minutes from my house, my house is 20 minutes from my mechanic and my mechanic is 20 minutes from their shop. They charged me for two hours, implying that it takes an hour and fifteen minutes to load and unload a van, something my usual tow guy does in 10 minutes. Absolutely disheartening.

DO NOT USE!!!The woman that answered the phone was the worst and hid behind her keyboard to send a…read morerude text to me and refused to answer my calls when I tried calling her back. On 01-15-24 I needed a tow. AAA advised me that Amity would be coming. There was a misunderstanding between AAA and Amity, which was discovered after a male from Amity called me, so the service was cancelled. (I needed a tow not a jump.) I called AAA back to start another tow. While doing so the male from Amity called. I told him the request was cancelled and it was fine. He was nice. AAA texted me another tow was coming and called to tell me it was Amity again. I thought, perfect, use someone local and support small business. I called the male again just to make sure everyone was on the same page. He assured me that I would be taken care of and apologized for the delay. He went on to say there were three tows before me and that another employee called out today because, "They worked too hard the day before". This should have been the first red flag, talking bad about your employees. I commented, "He's the man", as in getting the job done. He replied that he didn't know about that because, "He doesn't wear the pants in the family. She's in the office". Ouch another red flag. I asked if I needed to call the office to make sure everything was confirmed. He told me no and assured me everything was good. AAA text advised the Amity tow would arrive by 2:05pm. After 3:00pm, I called the office and a woman answered the phone. I told her who I was and wanted to make sure they were still able to get my vehicle before closing. She told me they weren't coming. I was shocked! I questioned her. She told me it was cancelled this morning. I tried to tell her the tow was called again. She proceeded to tell me that she told AAA they couldn't do it because they were too busy. Frustrated and in a hurry I said goodbye and hung up. I immediately received a text from Amity saying, "If you were nicer, I could have tried to help you. Fix your attitude". I tried calling back three times, but she blocked my call. I tried calling the male and he wouldn't answer. I returned a text, "Real nice. Whoever took my call, said you were coming. Shame on you". I will never use your business and I'll be sure to tell everyone I know how horrible you are, including AAA.

May 2024 - Memorial Day afternoon traveling from ID to OR, we broke down in Ritzville WA. AAA sent…read moreAmity Towing to help us out, arriving soon after the ETA. They towed us and our pickup to their shop in Cheney, gave us a ride to the hotel, and promised to have our repair completed first thing on Tuesday. They replaced the alternator at the expected cost, picked us up at the hotel, and we were on the road again before noon. We were very impressed with their customer service, feeling they went above and beyond to help us get home.

My fuel pump died, and these folks came out to the middle of nowhere where my poor car was and did…read morea great job of towing it into downtown Spokane. The operator was friendly and efficient. I felt like my car was in good hands. Highly recommended.

I really wanted to like them because they were close to home. But unfortunately I'm giving them…read moretwo thumbs down. My first experience is a simple oil change...they didn't attach the oil cap correctly and oil is now all over my driveway and the engine stinks. But they did attempt to fix the problem with no problem. Then my daughter was involved in a hit and run & went to their collision portion for a quote and the guy said they were too busy to put the car on the rack for an estimate. I cannot give this company my business. I truly wanted to.

My car needed a new starter and I needed it done ASAP. Dave's Auto was very fast at responding back…read moreto me and got me to the earliest available time slot. Literally the next day, I got my car back. Now money money... it was so affordable and I love it!