I had just been to another shop it town who were not friendly or helpful, so I left and went to…read moreNapa. Immediately walking in, 2 gentlemen greeted me and asked to help me find what I needed. What I needed wasn't on the shelf, so Tyson took the extra minute to find it in the back. The other gentleman was nice and helpful too. I got exactly what I needed, a couple of questions answered and wished a great day. Thank you Tyson, and the other man. The smallest amount of normal kindness goes a long way.

Always great customer service. Purchased a NAPA Legend battery Jan of 2016, and it turned out to be…read morea lemon that had a bad cell. The young counter fella walked over to the battery rack, pulled down a new one, and told me to have a nice day. That, my friends, is the definition of customer service. No prorated discount on a new battery purchase, just good ol' fashioned home town care. Awesome job, Cheney NAPA...

DO NOT USE!!!The woman that answered the phone was the worst and hid behind her keyboard to send a…read morerude text to me and refused to answer my calls when I tried calling her back. On 01-15-24 I needed a tow. AAA advised me that Amity would be coming. There was a misunderstanding between AAA and Amity, which was discovered after a male from Amity called me, so the service was cancelled. (I needed a tow not a jump.) I called AAA back to start another tow. While doing so the male from Amity called. I told him the request was cancelled and it was fine. He was nice. AAA texted me another tow was coming and called to tell me it was Amity again. I thought, perfect, use someone local and support small business. I called the male again just to make sure everyone was on the same page. He assured me that I would be taken care of and apologized for the delay. He went on to say there were three tows before me and that another employee called out today because, "They worked too hard the day before". This should have been the first red flag, talking bad about your employees. I commented, "He's the man", as in getting the job done. He replied that he didn't know about that because, "He doesn't wear the pants in the family. She's in the office". Ouch another red flag. I asked if I needed to call the office to make sure everything was confirmed. He told me no and assured me everything was good. AAA text advised the Amity tow would arrive by 2:05pm. After 3:00pm, I called the office and a woman answered the phone. I told her who I was and wanted to make sure they were still able to get my vehicle before closing. She told me they weren't coming. I was shocked! I questioned her. She told me it was cancelled this morning. I tried to tell her the tow was called again. She proceeded to tell me that she told AAA they couldn't do it because they were too busy. Frustrated and in a hurry I said goodbye and hung up. I immediately received a text from Amity saying, "If you were nicer, I could have tried to help you. Fix your attitude". I tried calling back three times, but she blocked my call. I tried calling the male and he wouldn't answer. I returned a text, "Real nice. Whoever took my call, said you were coming. Shame on you". I will never use your business and I'll be sure to tell everyone I know how horrible you are, including AAA.

May 2024 - Memorial Day afternoon traveling from ID to OR, we broke down in Ritzville WA. AAA sent…read moreAmity Towing to help us out, arriving soon after the ETA. They towed us and our pickup to their shop in Cheney, gave us a ride to the hotel, and promised to have our repair completed first thing on Tuesday. They replaced the alternator at the expected cost, picked us up at the hotel, and we were on the road again before noon. We were very impressed with their customer service, feeling they went above and beyond to help us get home.

Always most helpful, polite and courteous. Nobody beats their customer service. They got me in and…read moreout lightening fast !

These guys are the bomb! I rolled in at 5:04 pm on a Monday in a hailstorm with a low pressure…read morewarning. No appointment (obviously). Total professionals from front desk check-in to back on the road in 45 minutes! Thanks Aidan! I watched Aidan (didn't know his name then) through the window in the waiting area briskly Jack up my car on this slick lift thing (technical term), pull the tire chalk it (to be sure it was put back on for balance I guess?). Next thing I know he's pulling the tire off the rim. Oh oh something is up! Then the tire is back on and at NO charge I am back on the road (after removing a screw and plugging the hole) at 5:45. Thank you Aidan and thank you Les Schwab! You are awesome!

Took our explorer in to get a new engine installed and they got right on top of it. Had the vehicle…read moreback and unfortunately the Jasper engine had an issue. They diagnosed the issue and the engine was bad from Jasper. They handled all the paperwork and warranty repair and got the vehicle back to me in a reasonable amount of time. Brought the vehicle back to life and it's a pleasure to drive. We have gone to AMG for other repairs and these guys ROCK!! They are fast, efficient, honest, great pricing and I will definitely continue to take my vehicles there.

I have had them work on many of my cars. Never have had an issue. Work is done fast and at fair…read moreprices.

We have been taking our cars to Martin's for several years now. We are so glad we found them. They…read moreare kind, honest, responsive and professional. We would not go anywhere else.

They did an oil change and rotated my tires for about $110. They let me know they didn't have…read moreenough info from the manufacturer to repair an issue with the AC I'm having. I had to leave my car in their lot and they were super friendly about it which I appreciated a lot. The team seems friendly, professional, and honest.

The owner of the business did contact me so I would say that the service that I requested was…read moregreat. The quality also of the conversation went well, so I value this business now. I don't know the general cost of a diagnostic, but it seems like every item of the business is completely high for diagnostic. Especially if a person is disabled and on SSI how can you afford to have his car fixed? Does any of these companies have a senior citizen discount plus disability discount?

DO NOT use KC Knight!! He royally messed up my brake install and nearly caused me a collision (very…read morescary and dangerous)! I had to be towed to a brake dealer and then no response from him - took my money and ran! Complete SCAM ARTIST!

I would strongly caution anyone considering Heritage Auto Repair…read more We brought in our 2018 Nissan Murano because of a screeching noise. Heritage diagnosed the problem as a serpentine belt and tensioner and charged us over $560 to replace them. The very next morning the exact same noise returned. When we contacted them again and sent a video, they told us it was actually a wheel bearing issue and quoted another $1,150 for repairs. At this point we lost confidence and sought another opinion. A different shop diagnosed the actual problem immediately: the transfer case, which explained the noise and the acceleration issues. So to summarize: * Heritage charged us $560 for a repair that did not fix the problem * They then misdiagnosed the issue again as wheel bearings * The real issue was the transfer case, which they completely missed What is most concerning is that they were prepared to perform another $1,150 repair that would not have solved the problem either. Good mechanics diagnose problems before charging customers for unnecessary work. This experience felt like guessing at repairs while the customer pays the bill. I would recommend anyone experiencing drivetrain or noise issues get a second opinion before authorizing repairs here.

My daughter is a student at WSU and called me to tell me her car's brakes were squeaking. I found…read moreHeritage Auto Repair on Yelp and saw their high rating, so I called on a Friday afternoon and spoke with AJ. He was able to schedule an inspection for Monday morning and quickly put our minds at ease that everything is just fine and safe. I really appreciate their choice of honesty over opportunity. Thanks AJ and crew at Heritage Auto Repair!