The owner of the business did contact me so I would say that the service that I requested was…read moregreat. The quality also of the conversation went well, so I value this business now. I don't know the general cost of a diagnostic, but it seems like every item of the business is completely high for diagnostic. Especially if a person is disabled and on SSI how can you afford to have his car fixed? Does any of these companies have a senior citizen discount plus disability discount?

DO NOT use KC Knight!! He royally messed up my brake install and nearly caused me a collision (very…read morescary and dangerous)! I had to be towed to a brake dealer and then no response from him - took my money and ran! Complete SCAM ARTIST!

I got a flat tire thanks to Spokane potholes. I called various tow truck companies but no one…read moreanswered their phones. Tip Top Towing was the only ones who answered the call. Top Top Towing helped me get my car to a tire shop as it was almost midnight and they even gave me a ride to the casino so I had a place to sit and wait for the tire shop to open which was about an seven hour wait. Thank you Tip Top Towing for the help I needed. I recommend them for help if you need it.

Tip Top Towing saved the day. Car was stuck in the clay mud and rocks and buried too deep to dig…read moreout. Tip Top towed the car out and I was mobile once again. Quick and efficient work.

Never texted back after scheduled appointment time, never showed up. Would not recommend at all…read more Could have called me to reschedule. Stopped work early to make appointment, for nothing.

Dominick came to the rescue! While visiting with family…read moreaway from home, my car needed wheel studs and lug nuts. He was able to repair the car faster than I could get my Zelle payment set up! I would highly recommend him.

Friendly and fast very glad to have them help me out. Early in the morn and still came out with a…read moresmile

Fantastic service! The dispatcher was so friendly and professional, and the driver was very nice,…read moreprofessional, and informative. Everything was explained thoroughly at every step, and they arrived so quick - quicker than their initial estimate. 10/10!! It was not as expensive as I thought it was going to be, and they got the towing done quickly and efficiently. Scott was the best!

This business was used by my insurance. They representatives are quick to the phone and do the best…read morethey can to assist. On the other hand, there is a incongruence with the drivers. I scheduled a pickup at 9. However, they weren't able to pickup the car until 5PM. They are better than other tow services in the area for 2 reasons. They have availability in 48 hours. They at least pickup the car within the same business day as scheduled even if it's very late. Edit: I changed it from 3 to 1 stars. I actually used this business before. I had a car accident. A driver was available at the location to pickup another vehicle. He took all of my information down. However, he never came back to pickup my car. Before of that, I had my car impounded and it cost me significantly just to get rid of a totaled car.

- 35 minutes wait time my -…read more Our car battery died since we waited for the newly opened Kura sushi in Bellevue for too long, so we called our insurance company and they assigned this local company to us to help. The original ETA is 35 minutes, but it is still 35 minutes after 1.5 hours of waiting. What happened is this company doesn't understand how to do ETA correctly. There was one guy working that night only and he was still on the previous job, that's why their ETA is the traveling time from the previous location to ours, without considering how long the previous job would take. After multiple phone calls and wait, we asked the insurance company to assign another local company and we were assigned one that cannot be found on Google, but the guy came after 20 minutes since it was assigned to him and jump started our car in 2 min and we were on our way. Long story short, call nonstop to reach to ur insurance company if they assign this local company to you as their ETA is very very off. I repeat, try to get someone else to help if you can because their ETA is the worst thing in the world. I mean, I'm sure their service is fine as it's not hard to jump start a car.. but u will have to pass that ETA hurdle first, which we did not. While we are between calls, I mentioned to my husband that I'm gonna write a bad review for this place, and he said sure, I give you permission to do so (he RARELY does since he doesn't want to hurt any business in COVID). And he told me the company's name is core values. I'm like " core values? Did they name themselves that because they don't have any?" And then I learned that's what everyone says in Google reviews and we had a good laugh. Thanks for making us laugh after hours of waiting I guess PS. I checked the other reviews and apparently if you can get through the hurdle of wait time, their service is actually fine. But unfortunately, we didn't get through it

I lost a wheel in the middle of the road, not the tire, the wheel…read more I called Frank's because they sound like a small company, the guy that answers the phone is the same guy that tows your car, Bryan quoted me a price, quickly came to the rescue, he couldn't hook up the normal way since I was missing a wheel but it didn't phase him. nice guy. the reviewer who gave one star has no clue, why didn't she tell us what store called a tow truck on her when she told them she had broke down? does she expect the tow company to work for free? or just when someone makes up a sob story?

Fast, friendly, reasonable, knowledgeable and saved the day. I won't go through my car insurance…read moreroadside assistance program anymore. I put Frank's Towing's number in my phone and will call them first.

I would strongly caution anyone considering Heritage Auto Repair…read more We brought in our 2018 Nissan Murano because of a screeching noise. Heritage diagnosed the problem as a serpentine belt and tensioner and charged us over $560 to replace them. The very next morning the exact same noise returned. When we contacted them again and sent a video, they told us it was actually a wheel bearing issue and quoted another $1,150 for repairs. At this point we lost confidence and sought another opinion. A different shop diagnosed the actual problem immediately: the transfer case, which explained the noise and the acceleration issues. So to summarize: * Heritage charged us $560 for a repair that did not fix the problem * They then misdiagnosed the issue again as wheel bearings * The real issue was the transfer case, which they completely missed What is most concerning is that they were prepared to perform another $1,150 repair that would not have solved the problem either. Good mechanics diagnose problems before charging customers for unnecessary work. This experience felt like guessing at repairs while the customer pays the bill. I would recommend anyone experiencing drivetrain or noise issues get a second opinion before authorizing repairs here.

My daughter is a student at WSU and called me to tell me her car's brakes were squeaking. I found…read moreHeritage Auto Repair on Yelp and saw their high rating, so I called on a Friday afternoon and spoke with AJ. He was able to schedule an inspection for Monday morning and quickly put our minds at ease that everything is just fine and safe. I really appreciate their choice of honesty over opportunity. Thanks AJ and crew at Heritage Auto Repair!