I used them for repair/maintenance on our gas logs. They were excellent! Khalil was very…read moreprofessional,wore proper PPE, very neat workmanship and now our logs are like brand new! They were excellent and ahead of appointment time

The technician showed up on time, was very professional and knew what he was doing, gave us a…read morecouple of options and good advice, and had the problem fixed in no time. Couldn't be happier!

Great service! Communicative, helpful, and thorough. Will certainly continue to use them for…read moreanything fireplace

Nate worked efficiently and was very respectful of my home. I would definitely recommend him to…read moreanyone needing fireplace service!"

This man is a crook! He lies to get business. He came to evaluate our fireplace for repair, and…read moretold us that it was "broken" and needed to be "replaced." When the installer came to install the fireplace that we purchased from Rich at American Hearth Home, he turned the pilot knob and pushed the "start: button, and our fireplace started. The installer told us that "there is nothing wrong with your fireplace, and he is not going to give you your money back." We told him to return the fireplace kit, which was unboxed and unused, to American Hearth and Home. The installer stated that Rich told him, "to leave kit in our front yard." Subsequently, we called Rich, and he would not return our calls. WE ARE GOING TO COURT. HE IS UNETHICAL!! DON'T DO BUSINESS WITH HIM!!

I wish I would have read the reviews for this company, American Hearth & Home before I did business…read morewith the owner Richard Landrum. I don't usually write reviews, but this company/individual really needs to have some light shed on his business practices and behaviors. I hope, for your sake you take time to read this one. This guy was rude, condescending and nasty from the beginning. I was only doing business wit him due to the fact that my home builder recommended him. Needless to say, I put Richard's attitude and mouth behind me, because I needed to get some things accomplished. My first personal encounter with Richard was actually my wife's encounter. We are building a house right behind a trailer we are living in. I instructed my wife to send him to the new house when he gets here. He tried to barrel his way in to our trailer and my wife instructed him to go to the new house. Rudely, he barked at her in an aggravated loud tone of voice with "where is the new house at?" and rolled his eyes after she informed him. When he did make his way back to the new house I showed him where the fireplace would be. At that time he got loud and spoke to me in an aggravated voice. Again, I ignored this behavior, because I need to get some things accomplished. About money... I was originally quoted $3500 for a 1000 gallon propane tank. When it came down to purchasing said, tank the price jumped to $5k+. Of course Covid was to blame. I did not dispute this due to the fact that I need to get some things accomplished. My second encounter was today, and what a doozie it was. Like previously, I instructed my wife to send him to the new house, because that is where I was. He came to the back door this time and again tried to barrel his way in to our trailer after asking rudely, "Where's Nathan?" When my wife stopped him and told him to go to the new house, Richard rudely and loudly stated to my wife "I want him here". My wife graciously shut the door in his face. Good for her. I of course did not know this at the time. He did make his way to our new house under construction. We chatted for a bit (unusually cordial) and I showed him where we want to put the new propane tank. All good for now. When it was time to do paper work, I told him I will get my checkbook. He was adamant about wanting to get in our house. He stated he needs to sit down and have a table. I stated there is a table in the new house. He then stated he needs light to see. Really?!?! I politely told him I don't want you in my house. Then he rudely and loudly stated "I don't give a sh*t what it looks like". Now, with covid, our personal space, and many other reasons, I do not want this man in my house. I told him again, I do not want you in my house. Any person with any kind of common sense or couth would have let this go and respect what a customer wants, but he insisted, loudly, angrily and rudely, "Why don't you want me in your house?". At this point I was livid and responded, "Because I don't want you in my F'ing house". He then said goody bye and started to walk away. Really?!?! I asked him, "are you really going to do this?". He stated to me, "you're really showing your true colors now, aren't you?". Really?!?! That when I told him to get the F off my property. Low and behold, he proceeded to stick him middle finger up at me in the middle of my property for more that 10 seconds. He went to his vehicle, then came back a few seconds later and yelled at me, pointing to the new house, "get your fat ass in the house". Now as you might be able to construe, I lost it. I immediately got in his face, threatened bodily harm and told him to get F off my property. He then proceed to tell me I was a blue eyed bastard. He finally went away. Like other posters have commented, this guy is rude arrogant, and a downright a$$hole. I have put together this long review in hopes that others get the hint and do not deal with Richard or this company. Dick is a nickname for Richard and is certainly fitting with this character.

Be aware that the initial consultation to provide an estimate may cost $150 or more. This fee was…read morenot communicated to me in advance, and only came to my attention after I began receiving calls from the accounting department requesting payment. I had assumed (incorrectly) that the initial inspection was complimentary. The technicians who visited my home were professional, knowledgeable, and spent approximately 30 minutes taking measurements and inspecting the chimney cap. However, they left only a handwritten sheet with basic dimensions and no clear documentation of costs or next steps. The invoice was sent two days later from an unfamiliar email address that did not identify the company or the technicians, which added to the confusion. Finally, the companies accounting department reached out, leaving multiple voicemails to address payment due. When I called to address the charge, I expressed my concerns about the lack of upfront communication. The accounting representative was polite and apologetic, and I do believe the company values customer service, however, there was a clear shortfall in transparency regarding pricing. Given the unexpected inspection fee, as well as the high estimates for additional work and concerns about communication, I have decided to pursue services with a company that places a stronger emphasis on clear and upfront pricing.

First class operation. I'm a contractor and worked with…read moreCougot's numerous times over the years. Staff is professional, top to bottom. Scheduling is easy, pricing is transparent, communication is outstanding. Field teams have great "bedside manner" and can clearly explain (to me or my clients/homeowners) a given situation, recommended repairs, etc. I wouldn't call anyone else for chimney inspection and/or repair needs.

They gave me a great price and quick service and even saved me money with disconnecting the…read moreplumbing. Great company and service.

From the owner: Millstone Granite & Marble LLC provides marble and granite countertops in Powhatan, VA.read more

I've used Guirkin for 20 years (at least) for HVAC & Heating installations and repairs. They…read morereplaced my hot water heater about 2 years ago and it did't take long and gave a quote that they stood by. This April they replaced by 19 year old HVAC system that they had also installed. Quote was honored to the penny even though there were some unexpected issued, I had also gotten other quotes and sometimes it not about how much you are spending but the level of confidence I had in Andy & Wes. They couldn't have provided better service while working in the rain. They cleaned up the areas they were working in and took all trash aways also. I was hesitant about getting unit replaced in April and with the temps we are currently experiences I'm glad I didn't wait.

what happened, Tommy? I used to love Guirkin- they were so reliable. I'd used them exclusively…read moresince moving to Richmond in 1999. Now I can barely reach them. When I was able to make an appointment, the plumber never came. No call to reschedule and when I called to get a new appointment they didn't answer. Voicemail wasn't returned and I still haven't heard anything days later. I'll be calling someone else. This is sad.

Owners are outstanding, courteous, conscientious, experts in their business. They are super…read moreaccommodating, timely, and respectful. They are priced well and definitely provide excellent service. I have used them for clients more than once and will continue to recommend them.

Swept From Above is the best chimney service company ever. My fireplace needed repairs and two new…read morecaps. They were professional, courteous and highly skilled. They arrived on time and did excellent work at a fair price. Highly recommend!

If I could give 0 stars I would. Neil arrived timely, after I took the day off of work to get my…read morechimney's cleaned only to tell me he couldn't proceed because my chimney was too tall and he didn't have a ladder that could accommodate the height. If that was part of the prerequisite criteria, than he should have asked before scheduling the appointment and wasting my time, and making me miss a day of work for no reason. Very disappointing experience.

From the owner: S & N Chimney Services specializes in chimney sweeps, inspections, installation of caps and crowns,…read moreand relines. We also provide masonry repairs, tuck-pointing and brick re-pointing, and dryer vent cleaning.