Called for a quote to remove and replace our electric fireplace. They came out the following week…read morefor the quote. Price was reasonable and lead time to install will be in January. Looking forward to next month. Excellent selection of products.

A thorough job was done with plastic equipment used from the stove up the chimney two stories…read more This company does not climb the chimney. Since my particular chimney tends to have a LOT of creosote near the top, that, nor the cap which also gets a lot of creosote in it, was not addressed really. So I have mixed feelings. The picture near the top, though I am unsure if the very top, showed creosote he said he just couldn't completely clear. This approach to chimney cleaning will probably work fine for most. But just not for me. And because I could not produce a verification of the date of my stove I was not cleared to use it because the area around it wasn't quite big enough, though I know at the time it was installed that distance was enough, I remember checking. The young worker agreed but said since we couldn't prove the date,...it doesn't meet today's requirement. Sigh.

I made the huge mistake of contracting this business to install a fireplace accessory and clean my…read morefireplace, which was allegedly part of their $220 service call. Regretfully now, I didn't see all the negative reviews, and found these reviews were accurate to the letter. What I was left with was; a damaged floor due to negligence, an unfinished job and a totally filthy fireplace. Plus a bill that was nearly twice as much as a reputable fireplace dealer in Crossville. Please DO NOT make the same mistakes I made. Believe the negative reviews, read them all and be leery of anyone calling them professional or knowledgeable-- these are total lies. These people are crooks and will mislead you in every direction!!

As a new homeowner, we had no idea how to use the fireplace, especially now, at Thanksgiving, when…read morewe really wanted to enjoy it. We called on Custom Fireplaces & More in Cookeville and they promptly sent out technicians Larry & Janet. They are so kind and well experienced as they inspected and took our fireplace apart, cleaned every inch of it, showed us how to manage the pilot light and the blower and reset all the logs to maximize the flames. True professionals!!! I highly recommend this establishment for all your fireplace needs. Thank you so very much.

From the first call for a quote to the job beautifully completed, Chim Chimney was professional,…read moreprompt, attentive and creative. Our first encounter was with Elias, who thoroughly inspected and offered his expertise on design and what to expect. He was honest and didn't rush us or give us unreliable expectations. Initially, we just wanted a wood stove inserted into the "hole" where the old fireplace was. He kindly explained that this wasn't possible without dropping out the prefab FP, along with cutting out stone for proper clearance. Fast forward, Elias found that we had an old chimney to the left side of the unit that spanned from basement to third floor and out the roof. Long story short: in order to make this happen, we had to demolish the entire unit. We chose our stove and the flooring. Next appointment was demolition! Walks in Ben! This guy was the real deal! He was professional and courteous, but what we admired most was that he was honest! This wasn't the usual slam dunk job. Our house was built in 1980. Once demolished, we found all kinds of issues that needed addressing. The builder cut up the hardwood floor to meet the old FP, so there were odd gaps, the old side chimney was in the way! At first, Ben built out too far. We weren't happy. No worries! He came back, removed the frame and backing and built tightly around the chimney column. Throughout the entire process, they made certain all work was done to code! The initial quote never changed, even though wrenches were thrown in. What seemed like a nightmare, this company turned into a dream! They exceed our expectations and then some. I would highly recommend this company, as well as their employees and subs. Absolutely stellar job! Thank you Chim-Chimney for making our dream come to life.

The technician, Braden, arrived earlier than planned and performed a detailed inspection of our…read morefirebox, gas lighter, damper and flue. I knew that the fireplace had not been used much, and technician found everything to be in near compliance. There was one small item that needed to be addressed, and he took care of it. He pointed out a couple of items that we needed to watch, and provided tips on types of wood that is appropriate to use. Braden checked out the flue in the attic as well to make sure there were no issues. We plan to use them to clean out our dryer vent as well.

Cleaned our stove pipe, showed us how to use it. Checked the chimney top and found it was loose and…read moredid the repair. We also ordered new pipes for inside the house. The old ones were looking a little warn and rusted. Everything is set for fall now. Don't wait until winter to call. He gets busy and there will be a wait.

Set up appointment never showed or called. Called and got a text response that he got hung up on…read moreanother job but did not try to reschedule.

We had a small issue with our fireplace so we reached out to Sweeps and Ladders to assist. The…read moreOwner was in the area and took it upon himself to stop by. The issue was as simple as replacing the battery for the box. Neither one of us had the correct batteries - he took it upon himself to go to the closest gas station to purchase the batteries. He may have been gone 10mins - came back, replaced the batteries and the bonus was the great conversation that came with it. EXCELLENT customer service - this is what going above and beyond looks like. If I could rate Sweeps and Ladder higher than a 10 I would!

Their inspection was really thorough and good. Worth the expense. Even included drone shots of top…read moreof chimney.

We hired this company in late winter/early spring to tell us whether the gas log fireplace in a…read morehome we purchased could be converted to a wood-burning fireplace, and if so, to make the conversion. Also, to either repair or replace the back wall of the fireplace as the imitation masonry wall had split. They told us it could be converted and ordered a replacement back wall of sheet metal. They made the conversion. When preparing for the next winter, we checked our propane tank and it was completely empty. We had had it filled in the spring and had not used it at all. We contacted the propane company to check our gas lines and they found that the gas line that terminated behind the fireplace for the gas logs had been cut (actually bent until it broke) when the fireplace was being converted. It had not been capped! A gas line connection had also been bent which caused another leak. Had the leaking gas caught on fire due to us making a fire in the fireplace it could have burnt our house down! Not to mention the hundreds of dollars in lost propane, the metal piece has no feet or anything else to keep it from falling over. We have to shove the firewood grate up against it to keep it from falling over. To beat all that, when I tried to send a certified letter, return receipt to the registered agent for their company, it was returned as the company had moved. I wouldn't trust this company to do ANY work of ANY kind - ever!

From the owner: After three generations in this trade community, we no longer participate because of its practices…read more If you see our unrecommended reviews, you can see our customers genuine response

Service person was great! Fixed the fireplace remote, taught me about the unit and how to use it,…read moretold me about maintenance. Cleaned up nicely. Reasonable price.

We worked with a contractor by the name of Wilson Land & Development which recommended Volunteer…read moreHearth & Home for our fireplace. We intended to go elsewhere for several reasons but Jason Wilson, of Wilson Land & Development, insisted we go with Volunteer Hearth & Home and assured us we would get a discount and excellent service. Unfortunately, we succumbed to the relentless insistence and now we're in a legal battle with Jason Wilson from Wilson Land & Development, and soon to be in a legal battle with Shane Turner and Volunteer Hearth & Home. When Shane Turners employees arrived with our fireplace for install, the interior stone was busted in several spots, and they failed to bring the doors. We ASKED countless times for the doors and for them to fix the stone insert to our fireplace. Well, now months later we are taking Jason Wilson and his father's company, Wilson Land & Development to court for several contractual issues, soon to include Shane Turner's company, Volunteer Hearth & Home. We called Shane Turner directly in attempt to keep him and his company out of this unfortunate mess. Shane Turner actually informed us he is not going to give us the doors (which are paid for in full with a receipt for proof) or fix the insert because Jason Wilson told him not to. So, as a favor to Jason Wilson and in fear of losing his business, he's going along with his request. I will be sending an email today explaining the ramifications of this decision to Shane Turner in hopes he will look at his company and his employee's future credibility, notwithstanding just doing the right thing. I'll be sure to update this post. UPDATE!!! 01-14-26 Well, unfortunately Shane Turner and his company, Volunteer Hearth & Home has chosen not to do the right thing, instead they are going to withhold our purchased property. So now we will be obtaining a writ from the Clerk of Courts in order to force Shane Turner to do the right thing. Please do your due diligence before patronizing this company.

sometimes when you need a home repair you really hit the jackpot. such is the case with my…read morereceiving the services of A1 Cheiemny Service of New Market. the work was done well, and the cost was acceptable. but, aside from that things were fixed that were not part of the estimate. above and beyond is the appropriate observation. I would recommend that anyone who needs chimney work call A1immediately.

Lance came over and looked at the chimney. He gave an honest feedback; no high pressure sales…read moretactics. "Other" chimney services told me you'll catch your house on fire if you use your fireplace; $9000 to PCR and reline it. I had light glazing and some gaps was all. He even gave me a free bottle of treatment, included in the price of the inspection, great value; no other company would give you anything free. I wish A1 did the chimney relining too, I would trust them more.