Well two years ago, I gave Archie's a 5-star review, but not today…read more In the second week of November, I made an appointment for a technician to come to our house to service and turn on our Heatilator. They couldn't squeeze me in until three weeks later on the 4th of December. The technician arrived at my house, a day early, on the 3rd of December. Fortunately I was home. The technician worked on the unit and told me that the valve was faulty and that he would have to order a part. He had no idea how long it usually takes, but he said he would have the office give me a call. After waiting a week for a call from the office, I decided to call to check on my part order. I was placed on terminal hold with the same recorded message repeating every 2 minutes, until finally, after holding for nearly 20 minutes, someone answered the phone, but the person who answered the phone said they didn't know anything about my parts and transferred me to another phone line with a voice mail box that couldn't accept messages. I had things to do, so decided to call back the following day. I called back the following day, endured the same recording played over and over and over and finally someone answered. He said a part was ordered but had no idea when it would arrive. Finally three weeks later, I called again and endured the same recording .... and so it went. After calling three separate times on that day, someone answered and said the part was in, but they couldn't fit me into the schedule until the 22nd of January. Geez Louise! You'd think they would have set aside a time in sync when they anticipated the part, but no. So finally on January 22nd, some 10 weeks later, the part was installed and service restored. Then came the shock that I was not prepared for. The repair total was $600. I have recommended Archie's before based upon the service in 2022, but not after this fiasco.

Great company. I won't use anyone else for our gas log fireplace maintenance. They get right to…read morework and explain everything to us. Some years we need a new part but mostly just routine maintenance. Polite, clean and professional

We made an appointment for a few weeks out, and they called us when they had a cancellation, which…read morewas a pleasant surprise. The two gentlemen were very personable, obviously knowledgeable of their craft, and considerate; from protecting the carpeting, to the arrangement of the gas logs for proper air flow and aesthetics. They even gave us a recommendation for a good place to look into replacing our gas-piped grill. I especially want to brag on their kindness. We have a dog, and I know service men either love or hate dogs investigating them and barking, but they were so patient. Second, my dog is an epileptic rescue, who had a bad experience with a groomer that has left him terrified of the iPhone notification bell, to the point that we keep our phones on vibrate. During the service call, one of their phones went off, and they immediately noticed the panicked reaction from the dog. Once I explained the situation, both immediately set their phones to vibrate. I know it's a dog, and I know they were there to provide a service (which they did with thorough professionalism), but their kindness and compassion throughout the appointment was much appreciated. We will definitely be keeping them for services for our gas fireplace. I cannot recomme

I had Tim come out several months ago and do an awesome job of throughly cleaning our two chimneys…read morein our home. He explained everything and informed us of some needed repairs that could be done at a later time. Very professional and well worth the money.

I strongly recommend anyone who needs chimney service of any kind to reach out to Brandon &…read moreTennessee Chimney Care. He and his team were professional and took the time to explain my options. I will absolutely reach how to them for any future service. They are well worth it! Tuck T.

I cannot give them enough stars! They amaze me every time they come to clean our chimney…read more Professional, friendly and generally care about our safety!! They are very reasonably priced. They make an effort to make sure everything thing is working properly. If you need chimney care and I would suggest doing this annually. You cannot get better customer service!

We have 3 properties in Maryville, TN that I wanted the chimneys cleaned. I scheduled them for the…read moresame day -- was told $249 for cleaning per chimney. They then proceeded to tell me each of the 3 chimneys were unsafe. I asked for estimates for repairs and was told that none of them could be repaired for a wood burning fireplace and that none of them were up to code. Our cabin was built less than 20 years ago but they claimed the chimney was too narrow to be repaired. I was told I needed flu liners and woodburning stoves as my only option -- interestingly, when I looked into it for the cabin, I would have had to special order a stove base with side panels because the chimney and the hearth were too big! They never got back to me with the promised photos or detailed estimates. I was told the 2 regular houses would probably run about $8000 to $10,000 and for the cabin, it would be much more because it was so big. I had had all three cleaned 2 years before by a fellow who retired and at the time, he said they all looked great. We hadn't used 2 of the fireplaces at all in that time and we used the third a total of 3 times yet I was told they were very dirty and it was lucky I'd called to get them cleaned.

Absolutely terrible company to deal with and I'd encourage anyone to steer clear of them. I…read morescheduled an inspection and cleaning for $249 and when the tech (Joe) came out he worked for 30mins (ring cameras at front door and watching both rooms with fireplaces) and then announced that my chimney had loose tiles and he couldn't clean it. He then checked the wood burning stove and said it was outdated and he couldn't clean or inspect it (home is less than 25yrs old). He said a report would be sent to me with pictures explaining the problems and left. The next day I get an invoice for $349 and when I call the office to ask about the difference in quote the office manager (as she identified herself) was rude and condescending telling me that there might have been endangered animals in my chimney and that their insurance doesn't allow them to clean outdated equipment. While trying to explain that I was unhappy paying and not getting a cleaning she cut me off several times mid-sentence and was very rude from beginning to the end of the conversation when I asked to speak to the owner or manager. A few hours later I get a threatening email from Dion Martorella - Ops Mgr who says I "have refused to pay my invoice" and goes thru a whole list of reasons why they are right and I am wrong. I never refused to pay an invoice and just wanted to find out why it was not the agreed upon price and why my chimney was not cleaned while their tech was only at my house for 48mins including being on the phone for a portion of the time. Horrible experience and I can't believe they're in business with multiple other reviews that match my experience.

The Hubs and I recently went under contract for a house in Knoxville, but we live outside of DC. As…read moreanyone knows, everything about that process is horrible, and just the thought of an inspection on a an almost 50 yr old home really really through my anxiety in to overdrive. But Dan made it all easy!!!!!!!!!!!!!! He called the night he performed the inspection (May 4, 2014...I'm pretty sure...). He found a lot of things - 36 pages worth of things - but most of these items were not that high of a priority/concern. The 2 big things, he went over with me on the phone. He was so professional, and so thorough, I was really amazed. If we ever need another inspection, or if anyone in the Knoxville area needs an inspection, we will absolutely recommend The House Scout!

I called to ask if they could send someone to look at my gas fireplace logs. they have replaced the…read morepilot assembly twice in six years. However now they will not even come out or give me an estimate until I pay them $440 to sweep my chimney before they will even look at my gas logs. when I agreed to that they told me it would be two months before they could come because they are backed up with chimney sweeping. So basically they are farm me into paying extra money before I can even get an estimate and then they want to wait until spring to fix my main source of heat.

Terrible service. Came out to inspect and measure fireplace for screen. Charged me $3/5 and told me…read moreif I burned wood in fireplace, it would burn my house down and my insurance would refuse to pay for it because there are cracks in the mortar. No paperwork was provided until 2 weeks later that gave me an estimate for new chimney cap for $2500 (I'm getting one installed from our builder for $1500) They refused to give me the measurements unless I bought the screen from their "sister company" Englands. Another scam. The women in the store were rude and did not want to answer any questions. It is bizarre. STAY FAR AWAY - I don't know how they are in business.

Lance came over and looked at the chimney. He gave an honest feedback; no high pressure sales…read moretactics. "Other" chimney services told me you'll catch your house on fire if you use your fireplace; $9000 to PCR and reline it. I had light glazing and some gaps was all. He even gave me a free bottle of treatment, included in the price of the inspection, great value; no other company would give you anything free. I wish A1 did the chimney relining too, I would trust them more.

Amy and Lance are amazing business owners and provided us with excellent service. Lance did an…read moreestimate and was very professional and had great advice as to what we needed done. He provided us with a fair quote. He is a one man company, but, worth the wait.