The Short Version: Very busy auto shop, but courteous,…read morepatient, and did a great job. The Long Version: I'm a bit hesitant to write this review, because I don't want them to be busier than they already are so I can get a quicker appointment the next time I need them, lol. But I need to give credit where credit is due and these guys are 5 stars all the way. My 12 year old car was making some rattling noises when I drove over bumps or uneven road. Takaki Auto had excellent reviews on many different platforms, and combing through them they seemed like legit reviews. They also came highly recommended on several chat forums. They are also close to my house and specialize in Japanese vehicles, which mine is. When I called for an appointment, I described my issue and they told me the plan of what they were going to check. They were booking about a month out. I dropped off my car on my appointment date and was able to rent a loaner car. They ended up keeping my car over the weekend because they weren't able to finish the work on the Friday that I dropped it off, but I was ok with that since I had the loaner. Hiroshi called me and explained the situation after they diagnosed what was wrong. They had already gone ahead and replaced a stabilizer link because I had given pre-authorization for certain repairs, if required, but further repairs were needed so he had to talk with me. He gave me some options (like just replacing the bushings instead of the entire controller arms). And advised me it wasn't urgent to fix, but explained some possible consequences of delaying the fix (like uneven tire wear and the sound could mask other more critical sounds if something else were to go wrong). He was very patient with me as I know very little about cars. In the end I didn't want to delay the repairs and I had them replace the 2 control arms for me. They texted me when my car was ready and sent me the detailed invoice. Pickup went smoothly and they fixed the problem. My car no longer made the rattling sound when I drove over bumps and the car seemed to drive smoother. I found the price reasonable and I was very happy with the customer service. Oh, let me tell you about the loaner car, it was like over 20 years old with over 300,000 km on it, yet still drove well. I feel this in itself is a testament to their skills, lol. I am glad to have found an auto shop that I like. My dad does all the basic maintenance stuff for me like oil changes, changing my tires and he can even change brake pads and spark plugs, but the more complicated stuff I need to take to professionals. That will likely be Takaki for me going forward. Review #216 (2025)

I love going there. They have a loaner car that is so affordable. You don't have to worry about…read moregoing to your daily transport while your car is being fix.

This is a great shop. Auto mechanics is a very difficult domain but this shop has always taken care…read moreof me and my Civic over the years and I'm very thankful. You'll always get good service and I feel very trusting of this shop more than anyone else. Shoutout to Shannon as she is a rockstar at her job lol :)

I did enjoy the customer service AMS Auto provides, and for any mechanical, body or frequent…read moremaintenance issues they are a stellar mechanic. My experience was unfortunately negative due to a lack of experience dealing with my cars throttle body problems. I sank $500 into them first cleaning the component, and when that didn't work replacing my throttle body with a used component only to find out the issue was still happening. They then recommended i get the software updated with the used part, which i did at a nearby dodge dealer. Nothing changed, exact same issue happening. I asked them what they could do to help mitigate some of my lost money, they suggested I continue throwing money at the problem and let them continue to try different things to fix it. It was obvious they didn't know how to fix it, but were okay with me spending yet more money to try to solve the problem. I understand they are a business and that this is their job to do this, but it is very frustrating when I throw $500 at the problem and nothing is fixed because they themselves dont know how. Again, seemed like a great bunch of people who care about their work, so I recommend them with day to day problems. No electronic programming issues unless you enjoy spending money for them to experiment. Avoid throttle body issues with these guys.

The mechanic (not Marc) did not put my new Mazda into service mode before fixing the brakes so I…read moreleft with warning lights on. He had no idea how to turn them off. Further investigation revealed he had broken a part. It had cost me 600$ at Kavanaugh's but they refused to compensate me, thus losing me as a customer. I think they should have just taken responsibility and given me some compensation. Sadly, this did not happen. Marc is the only mechanic I should have let touch my car.

I am new to the area, so found myself looking for a new local garage. Kavanaugh's did not…read moredisappoint. The local Honda dealer quoted me an arm and a leg to repair a few issues I was having(wheel bearings, shocks and brakes). After having the mechanics at Kavanaugh's look into it, they had me fixed up for HALF the amount the dealer had quoted me. Not only that, it was ready the same day!

This is the third time I go to the Car Clinic. I found good and affordable service, affordable with…read moreattentive workers eager to help the customer.

If there's a 0 star, I will give this a shop a 0 star. I…read morewent to this shop for a safety inspection. While I still talking to the owner trying to ask questions about the inspection, I noticed his coworker is trying to lift my vehicle, I repeatedly asked him to stop lifting before I finished asking questions. He continued lifted the vehicle on the hoist. Then the owner says the brakes are not passing safety before he even checked the actual brake themselves. I asked what is the thickness of the brake is remaining made it failed. He did not answer. I asked again, he did not answer. I insisted multiple times, then he said it is not the brake. it is the rotors has rust on the side. Then he offered me a package to replaced all the brake pads and rotors. And told me it is only one hour left for getting the parts. I asked what is the quality and warranty of the parts he offered. He said it is good quality, initially stated it is lifetime warranty, I asked him to clarify what condition of the warranty, he then changed and said only 2 years of warranty. I asked if I can bring the parts for him to install, he said no. I ask if I can come back again with a new set of brake and rotor is installed to completed the inspection. He tried to dodge the question. At this time, he kept pushing me to order a new brake and rotor from him. I refused. He then said I need to pay him the full inspection cost before release the vehicle. All these happen within 5 minutes of the vehicle got inside the shop. Basically, he is taking my vehicle as a hostage at that moment with the vehicle hoisted. I asked he for a full inspection report. He said he will but provided nothing. I kept asking for a full report for his work, at the end, he wrote a six-words as an inspection, see the pictures. The whole time I was there were being pushed to install a new brake and rotor on the spot without knowing any details of the condition of the brake and rotor. Again, if there's a 0 star, I will give this a shop a 0 star.

I recently had a really positive experience at Bob Peters Garage in Ottawa…read more From the moment I walked in, the team was welcoming, professional, and easy to talk to. They explained what was going on with my car in a clear, straightforward way without using confusing terms or pushing extra services I didn't need. It felt honest and transparent. The work was done efficiently and on time, and everything ran smoothly from start to finish. My car feels great now, and I appreciated that there were no surprises when it came to pricing just fair and clear communication throughout. Overall, it's a reliable place with good service and a team that seems to care about doing things properly. I'd definitely go back in the future.

i've been having issues with my work truck for A while constantly adding oil took it to the…read moredealership 3 times telling them this issue all 3 times they told me there's nothing wrong and it's weird why I keep adding oil so I ignored the dealership and went to Bob peters garage and wow such professionals they were able to pinpoint exactly the issue and also show me all the other issues that the dealers never pointed out I totally recommend these honest people such a hard time to find a real good mechanic finally found the one thank you Bob peters garage you're the best

Stopped by with a flat tire. Needed to have the valve stem changed. The "appointment coordinator"…read moresaid he could look at it tomorrow or Monday. My tire is flat, it would take me forty minutes to walk home. Couldn't take 20 minutes (as a rush job). I live in the BAY, so not like walking home in the city. Wil NEVER bring my vehicle there again.

I am a retired mechanic of 60 years, heavy equipment/diesel and automotive. I took my son's car to…read morehave it undercoated, and they decided to do an inspection. They told me that the brakes were completely done and " that it was decision time" and gave me a quote for $2600 before taxes for a repair and complete brake job. I decided that I would buy the parts and change it myself for my son. I'm 74 years old and I was shocked to see that when I removed the wheels the brakes only had about 20% wear and were still like new. Obviously I was not impressed with these shady practices and I am disgusted as a mechanic that there are garages doing this. I do not recommend this garage to anybody. I give a rating of 0/10

My family and I have been with AAA for over 15 years and we will truly miss you. We always knew we…read morecould count on you for honest, quality vehicle maintenance. Ottawa has lost one of the great ones! Thank you Donny, Kevin, Cecil & staff for the many great years! - The Simpson Family

Ok so my Dodge Journey needed some work done on it-no surprize there-I digress-it had a cracked…read moreaxle seal and I brought it to KavTech. KavTech took my vehicle the next morning and from start to finish I was nothing but impressed and happy. They gave first rate service, didn't treat me like a typical garage and try to upsell services I didn't need. They were courteous and pleasant. I will be back for every service I can and I will tell all of my friends to do the same. Thanks KavTech.

Autotec is a no-frills old-school repair shop, owned by the mechanic who does the work. You're not…read moregoing to get a fancy loaner, free buffet breakfast, air freshener, or anything else as an incentive to be a customer. What you will get is honest and reliable service; quality work. I have taken every car I have owned to Autotec, since my first beater in 1997(at first having had 1 or 2 other estimates done beforehand). In all those years, I have never been unhappy with the service.

I really can't say enough good things about this shop. It's one of those rare places where you can…read morejust drop your car off and completely trust the advice you're given and the quality of the work. Larry, the owner, always gives me an honest assessment of works that's a good idea and also the work that he feels may not be necessary. I never feel pushed into preventative work that may not be worth while. As an example, I brought my car in and asked to have some preventative maintenance work done and the tires changed. I ended up not going ahead with the maintenance work as he suggested it wouldn't be necessary right now. He lost two hours of labour costs but continues to build trust and respect with great service and honest advice. Like the previous reviewer mentioned, it's a no frills operation but luckily I don't look to my mechanic for good coffee and a place to watch TV.