If there were stars less than one, that's what I'd select. We took our vehicle for repair in…read moreFebruary for a new transmission. Little did we know that they didn't do transmissions, and they not only didn't fix and/or replace, they said they sent our transmission to another company. As of this date we had cancelled the payment, only to give them one more chance to rectify their errors. Car never was fixed and now we have to go to court. It was an American made vehicle. Nothing crazy or computerized. They should've told us that they didn't do transmissions, we would have used them if we had other problems just because they were honest. They aren't honest, and it's sad when you try to give a small business chances to fix the repairs. It's now November, and there is not transmission in the car. Now you tell me if this business is worth any stars.

From the owner: Specializing in: - Auto Oil & Lube…read more- Auto Repair & Service - Brake Repair

Apparently when I had it repaired here they didn't test the tensioner. The belt popped off again…read moreMarch 31, 2022. I only drive my vehicle maybe 250 miles a month so this isn't something new that shouldn't have been caught since their repair Jan 03, 2022. It popped off again while it was raining. The Express Oil location here in Macon, GA said the belt slips to the edge when it's driven a tiny bit. Then when it rains the water coming up under it let's it pop right off. Yesterday was the first time I have driven it again in the rain since the repair in January so I didn't happen before that. Express Oil here in Maco, GA honored the warranty the company has, so it reduced the bill a tiny bit. But I still had several hundred dollars out of pocket and time, and towing.

Loyal customer of 15+ years to the Cropwell location, formally owned by Texaco. When Express took…read moreover this location 2 years ago is when the customer service changed for the worst!! Due to the latest ordeal I can no longer support this location.

Excellent work at a reasonable price. I have used them for…read moreseveral repairs to my 2004, GMC truck

they took very good care of me every time. it's only place I'll go to for excellent work. Benread more

This was on Memorial Day! We live on a dirt road out in…read morePell City and after all that rain my wife's Mercury got stuck like chuck! Me and my old man spent hours digging that land whale out to no avail. We swallowed our pride and started calling wreckers. Hank's was the only one who picked up! The nice lady asked a couple questions about the situation and not 20 minutes later Nathan pulled up ready to go! He had that sucker pulled out in no time! I'm always gonna call Hank's Towing from now on and ask for Nathan.

I locked my keys in my car when I parked at work. Hank's towing was easy to reach. Came to my work…read morepromptly and unlocked my vehicle within 5 mins. The tow truck driver was pleasant and encouraging. I have nothing negative to state about the experience. The driver was kind and made my day a little less stressful. I would use this company again.