Fabulous customer service. Fixed our mower before we took it out of the truck! No charge, highly…read morerecommend this place

GREAT Customer Follow Up. Bought a used Ariens Lawn Tractor from M and E. Upon getting the unit…read morehome, it wouldn't start. Returned the unit to Mike at M and E. Mike put over $400 repair into the unit totally backing up his sale of the unit. Had I bought the unit from a private party, I would have been out the repair dollars. It sure is nice to see someone in his type of business back his sales and service. I have had nothing but consistent quality service for any of the items I had them repair. THANKS for your GREAT SERVICE!!!!

Lots to like about this store: wide selection of goods--furniture, clothes, housewares, antiques;…read morestock changes regularly; and the niceness of the owners, who always greet one with a smile and a friendly word. Earlier this week I uncovered a Ferlinghetti first edition for three bucks.

The lady behind the counter was extremely rude to my friend and yelled at her for picking up…read moresomething that she didnt know she wasn't supposed to touch. Do not go here.

After moving here 5 years ago it became my favorite store because of the true variety, later hours…read moreand great staff. So I can go there at 10:30 at night looking for something that other hardware stores don't have and there it is. That and a slice of pizza and some gas. That's a good trip to the store.

This place is horrible! Don't spend your hard earned dollars there. Bought a new Huskavarna snow…read moreblower couple years back and took it in as normal this past spring to have it serviced for the winter. When the snow came this winter went to use the unit that had been tuned for the season by Roys and it froze up. Roys forgot to refill the engine with oil. The engine locked up and is ruined. They refuse to make it right. They gave us an older lesser model that's not equivalent and it doesn't even work. At home snowed in with zero snow removing capabilities after spending thousands on a new machine and regularly having it serviced at Roys. Don't go spend your money there. Yes everyone makes mistakes but good companies are defined how they recover from them and they aren't trying to make this right. Still no snow blower, still snowed in. This company isn't the same as it's reputation leads you to believe.

This is the best store to have paint matched to the color you want. Plus the customer service is…read moregreat-they listen to what your painting project is, and recommend the paint/stain that is the best choice for the job. Northwood is our favorite paint store --hard to beat their expertise and customer service.

Rented an airless paint sprayer--and then couldn't get it to work. We called the store & despite…read moreour best efforts, it just wouldn't work. Chris to the rescue! He was trying to assist over the phone--but nothing. He then said he was going to come to our house to help us!!! Talk about spectacular customer service! It was a simple fix once he showed us what we had to do. Northwood is the ONLY place we will be purchasing our paint & supplies from. Forget the big box stores--we are happy to keep the independent "little guy" in business--customer service is still important!!!!! Thanks, Chris (& Northwood)!!

Always great service, they go above and beyond to find whatever it is you need. For a small,…read morehometown hardware, Cedar Hardware is the best! Friendly atmosphere, reasonable prices, small town charm.

A great store to have in the area. Always friendly and helpful and I think they have at least one…read moreof everything.

The new owner is very articulate and will use her…read moreexclusively in my new project!!!! I like working with het.

Great family run business with large selection of furniture. Found the bed frame we were looking…read morefor and able to have it delivered quickly.

What should have been a really smooth transaction became squabbling over like 19 dollars. I'll try…read moreand tell the short version of this story: I asked about a used Yamaha acoustic just to have an extra guitar to leave at my parents house. They had an early 80's entry level Yamaha priced at $350 which felt high, so I left and did some research at home. Sure enough, they go for between $200 and $280 dollars (Yamaha FG-331). Sure, I'll pay an extra $50-$80 to get a guitar I can actually play and check out... but I'm not paying $350 for a $200 guitar. I let them know the research I did and what the guitar generally goes for. And the guy just said, "ummm, ya. uhhhh that's just the price". Finally I had to ask who could decide if there's a give on price. "uhhhh, I mean, I guess the owner could". Instead of him volunteering to call him, I had to ask if he could call him. He did. I asked if they could come down to $320 cash... because I was by this time sick of all the back and forth even though $320 was WAY more than I should have paid for this. The owner on the phone agreed to $320 cash. Wow, 30 dollar discount. Then the guy rings me up for $339 dollars... like what? It's $320 cash. Meaning I hand you $320 which is already way more than this guitar is worth, and you hand me the guitar. I questioned him about it, and it was just like, "no, man... my boss would never go for that, we have to charge sales tax". Well, you could just call him to ask if that's what he meant. Sorry for the long and complainy review. But Traverse is a smaller town, and it's often hard to find something just right. After looking for a week, this guitar seemed to be the perfect fit. But the deal didn't happen over 19 freaking dollars. I was already willing to pay way more than the guitar was worth. I even showed the guy 8 different listings online that I had emailed myself. And the owner agreed to $320 cash. Don't buy anything from these guys without looking up the price. Or don't buy in general. Go on craigslist or marketplace.

This place sucks they take your money for repairs they did not complete and kick you to the curb…read moreand lie to your face, go elsewhere. RUN!

Great clean store, I appreciate the information they provided and the professionalism. The person…read moreat the desk was very kind

Preusser jeweler they are not. Gouged the back plate of my Raymond Weid watch in two places when…read morechanging the battery. Never said anything about it??