When you call, you have someone on the line responding with scripted AI responses…read more Alex took my information and never even asked the name of my Mom that needs care. The number is a call center. No human interaction. THUMBS DOWN right out the gate. Had me fooled in the beginning but yoy can tell because the response is delayed following answers to their scripted questions. Went through the whole scheduling of an assessment then canceled it because of this.

I didn't realize that I used their service before, and was referred by my cousin speaking highly of…read morethem. Funny thing I was directed by yelp to find this place again, and they are amazing . Very friendly , and also honest too! Now days it's hard to find a trusted mechanic. I'm glad I found them again, and highly recommend them for future services

I receive respite care for my husband with Dementia. When you call Bayada they are always friendly…read moreand responsive. They pick by the 2nd ring!! They are frequently checking on my husband health and if they need to provide additional services as well as how things are working out with our caregiver. Our caregiver is Andy and he is great. He knows what needs to be done and gets it done. He is a hard worker, dresses professionally, is respectful of us and our home. He is easy to talk to and we are so glad to have him work with/for us.

They coerced me into giving my mother a 500 mg of sodium after I told them she already had swollen…read morefeet the night before. Her feet started swelling up again and the girl Hannah denied that was the reason for it. They insisted I call EmS to check her for low sodium after I told them she probably had high sodium. They called 911 because I refused and police, fire truck and ambulance arrived. After checking my mother they left. Bayada could have just waited to speak to a physician but instead they called 911. Should be 0 stars.

The experience at CCOH was very compassionate,friendly, and very knowledgeable on all our questions…read morewe had for mom's care there. Mike Ramos welcomed and took good care of my mom's needs as she settled in. PT/OT staff are outstanding and always happy, while encouraging their patients to get well. There is good communication amongst all workers there, so we felt very comfortable. We highly recommend CCOH

Great activities! The food is yummy! It always smells good, everyone is so nice there!read more

Best of the best service easy to deal with them especially anuka and chris and jacidy sorry if I…read morespell you guys name wrong .they are so nice and polite they will answer your questions so quick

Hi wanted to let you know about MasterCare they really follow up on their clients and make sure the…read morestaff they have will fit the patient they are caring for. I'm kind of hyper with anxiety and on oxygen. I love my dogs. They are service dogs. I can over do it push the envelope get busy forget to take my meds. I like having fun; they match me with someone who calm,loves animals or dogs enjoy her career and very caring and very professional. I was grooming one of her favorite dogs I had I would like try that I have never done that before. She showed and interest in what I'm doing. She there to make my life easier and blessed . I feel so very fortunate to have such a caregiver.

Efficiency and reliability of the company service to customers are the main factors behind this…read morecompany's success... all islands employees are so passionate about caregiving services business and maintaining their excellent customer service is the major reason why customers loves them the most !!! I love ISNR and I love what they do- saving lives and being able to make a difference!!!

So far NOT SO BAD. I CANT SAY THEYRE TERRIBLE BUT I CANT SAY THEYRE AWESOME EITHER! So... until…read moreCOVID IS OVER & RESTRICTIONS ARE LIFTED, I'll have to stick with a 2/3 for now. SORRY GUYS!! I know my mom can & will be a bit difficult to handle at some point, but still... this is the career you folks chose and so I say... "DO YOUR DAMN JOB & LOVE IT!! IF NOT, CHANGE CAREERS!!" AHAHA!! Kidding... no but SERIOUS... if you're not one to be patient with these kupunas or sickly folks, then you shouldn't work here. Because these people really need a lot of LOVE, ATTENTION & MOST OF ALL... PATIENCE. A LOT OF PATIENCE LET ME TELL YOU...‍ Yeah... a bit cold but I've had encountered issues prior to her coming here and I'm very concerned if she's being well cared for. Especially because there are NO VISITORS ALLOWED UNLESS ITS DIRE NEEDS OR CIRCUMSTANCES ALLOW PERMISSION FOR A FAMILY MEMBER TO VISIT. BASICALLY SAYING... IF THEYRE DYING OR WILL DIE SOON, THEN THEYLL ALLOW A FAMILY MEMBER TO VISIT DURING THIS TIME. STUPID COVID!!! On the other hand, I AM VERY TRULY GRATEFUL FOR EVERYTHING EACH ONE OF YOU EMPLOYEES, VOLUNTEERS, ADMIN DO FOR OUR LOVED ONES & I PROMISE TO CHANGE MY RATING ONCE I GET INSIDE AND SEE THE WHOLE FACILITY IN PERSON SO THAT IT CAN BE A 5 STAR REVIEW. BUT... I hope this review isn't offensive, it's really just a quick thought of what I had based on what we're allowed to get @ this time. Okie dokes! Thanks guys!! MUCH ALOHA & STAY SAFE! UPDATE REVIEW... So far mom likes it here. Not really much to complain about & they have mom up and about everyday like clockwork. Which is really nice to hear. We got her mobile chair delivered & this makes her therapy much easier. It gives her independence and builds strength again. I haven't had much of an issue with her care there just yet, so I can say... it's 3 stars so far. . 4 would be a visit into the facility and 5 would be super excellent feedback from my mom ONCE COVID restrictions are lifted. So there's that. And the fact they allowed us to drop off some signs and flowers and balloons and snacks for her and staff there. Haven't really made it out there in a while. Money has been a bit of an issue for now and so we're trying to get things back in order & home. Once all that's taken cared off, we should making frequent visits. But planning a surprise visit soon. Other than that, staff was very kind, helpful & cooperative when I met them they the glass door. They had nothing but kind words to say about mommy. Oh and they're super cute too because they have BINGO NIGHTS, MOVIE NIGHTS, KARAOKE NIGHTS & SO MICH ACTIVITIES FOR THE PATIENTS... they have a lot of activities to keep them busy. So they're not bored at all. That's the one thing I know for sure! Because they gave away the bookmarks that we dropped off as prizes and the patients were super happy because there was enough for EVERYONE. Everyone WON! Hehehe....

I really appreciated the care and compassion for my mom from the entire team. They treated her…read morewith respect and kindness and gave our family peace knowing she was truly cared for. Thank you all for everything!

Recently, a friend needed to go to Palolo Chinese Home for rehabilitation following heart surgery…read more The day Nursing, CNA staff, and Rehabilitation staff were excellent. However, there seemed to be issues at night -- responses to the call bell may be as long as a 20 minute wait. One day, she was served a very spicy egg dish for breakfast. She quickly notified the kitchen that she could not eat that because it was too spicy and could she have something else which they agreed to do. At 11:30 she still did not have any substitute breakfast. So she was very disappointed. A substitute meal was never sent and no one ever came to apologize or say what happened.

Hale Ho Aloha is a wonderful place for your loved one. My husband has been here for 4 months and…read morethe staff ( the administrators, the RNs. LPNs, CNAs, the activities people, the dining room workers, and the housekeepers) are amazing!! Everyone is attentive, caring, kind, resourceful, and ALWAYS positive and upbeat!! Never once was my husband or I ignored. They are there to make the residents as happy and comfortable as possible. My husband had been in two nursing facilities on the mainland after an accident and surgery, so we can attest to the superior quality of Hale Ho Aloha. We couldn't be happier with our choice.

This is the worst place on the island. The care is awful. They just want your money. They don't…read morecare how your loved one is treated. If you want your loved to die sooner this is the place to go!!! giving one star is being generous and that's only because I had to put a star there to post a review

Transferred from Kaiser Hospital over to Hale Nani for intense OT and PT. Kevin the transporter/…read more driver was absolutely friendly and helpful (5 stars). He warned me of the bumps on the road and any sudden stops-for my safety and comfort. I checked in and was not very impressed by the surroundings ( its not the Hilton or Ritz). The place had a 1970's-80's outer island motel feel- sort of like a low budget vintage vibe. Rehab wing is on the 3rd floor. 2 star The headboard of the bed was termite eaten, hallway littered with plastic rubbish bins and plastic storage drawers. Just very low budget but functional sort of ghetto feel. The scale they put me on could hold a wheel chair and we got weighed together/ handle of scale was broken and hanging awkwardly. Little things like that need fixing or replacing but is never repaired is questionable. 2 star Every bed had a 14 inch personal tv monitor that was connected to the wall hung on a heavy duty hinged armature- that's great. First night I was there the service was out due to high winds. TIP: Download movies onto your IPAD from NETFLIX or AMAZON Prime. Lucky I was prepared but my poor roommate was bored silly. Internet went down 3 out of the 7 days I was there. 2 star The rooms are not private and shared with 1 other person-fortunately my roommate was considerate and we got along well 5 stars. First day I was having a consultation with PT, a lady suddenly took a big dump in my doorway. WTH, therapist quickly closed the curtain. The whole room smelled of feces and the aid wiped it up. That lady took a shower after finishing her dump and went back next door. My roommate said many different people are using our bathroom but she is not sure why? Aid Michelle said the lady nest door is too big to fit her shower and comes over to use ours. OK 1, 2, or 3x but everyday? I do not know her and its unsanitary. They have a big shower down the hall and why is she showering in my room?2nd day same lady is using my toilet again "ugh, ummm, haw, hoo..." all these grunting noises while she is dropping missiles. Told myself to GTFO and ran away into the "dayroom". Waited for her to finish showering and vacate before I could use my room again. Roommate not so fortunate-bedridden and nowhere to go. 0 stars Near the end of my stay here ,there was a theft that happened to one of the residence. That made me question the safety and privacy of this complex. Was supposed to stay longer but didnt feel 100% safe. Was it a nurses aid or a visitor scoping out everything? Hmmmm...Any security cameras to do an investigation? 1 star My nurse was "JAY" friendly, intelligent, kind, and had a sense of humor. 5 stars Nurses aid "Army", "Romano" and "Ikaika" very compassionate and caring aids. 5 stars Dietician "Lauren" made my stay so much better by tweaking the meal plan options and snacks to meet my needs. 5 stars food 3.5 star Doctor Kramer -kind caring saw him twice during my 7 day stay- 5 stars. The physical /occupational therapist: Kevin, Katie, Kim and John are all 5 stars. Kevin asked me how is everything so far? I said the accommodation is low quality but the people are high quality and I rather have it that way than the other way around. Joined the daily activities schedule everyday to keep from going bonkers: 5am Brush teeth/TV news 7am breakfast 9am OT 11am music circle 12pm lunch 130pm Bingo 230 pm crafting or karaoke 330 PT 5pm dinner 630pm Bingo or Keno 7pm snack shower/brush teeth 8pm off to "beddy by" My ideal daily routine -woke early and slept early PT and OT 3 hours a day for 7 days a week. Yes I can say working hard really did pay off100%. Still could speak and had an opinion without being a Karen- ask nicely say PLEASE and THANK YOU will get you far here. Can see if English is your second language or perhaps you dont even have a voice a person may not have there wishes met or receive less than the best care here. Honorable mention: Coral/Jasmine the activities coordinator made my stay really fun. Working dogs paid us a visit and we had a live performance/ concert in the cafeteria-5 stars Music circle scared me straight. Most of the people who participated were catatonic with their fists in a ball. When I saw that you can be darn sure I worked my hand to do stretches -scared me into working all the OT exercises! Thank You Kevin over at Kaiser Moanalua PT team to referring my case to Hale Nani. Did not know this world existed and that opened my eyes. If your mom, dad or relative is in Hale Nani- please be a voice for them to get them the best care to make them comfortable while they are there. Overall a great eye opening experience!

My mother took a tumble recently and Kuakini Hospital had placed her at Hale Nani for her rehab…read more My mother was happy with their care except for the food. The 3rd Floor staff was really nice and super kind to my mother. She enjoyed being around them. My biggest gripe is their office staff. Really super bad communication. I would call and leave messages on their voice mail and they would never return my calls. One day I was so frustrated that when I did finally get to speak to someone in a particular department I had asked why do they not return phone calls when messages are left. I was basically blown off and told I don't know. I was pretty stunned about their shear lack of accountability. They would often tell me that they called but I never answered. I would check my phone and I had zero missed calls from them because they never called. Personally, I can't stand them. It was frustrating. My mother was finally discharged yesterday morning. How I found out was through an email Thursday afternoon at 4:45pm that said "We were not able to get in touch with you but wanted to let you know that your mother will be discharged tomorrow." I was so happy to get her out of there so I would not have to deal with that horrible office staff and grouchy people that open the door. I would give them a big fat 0 stars because of their horrible office staff. My mom said 4 but their food is really a 1. So we went with 3 stars.