I can't say enough good things about B&B Automotive in Brenham. I was stuck in a tough spot and…read morethey came through for me in a big way. They showed up quickly--no long, frustrating wait--and had me back on the road in no time. What really stood out, though, was how they treated me. Everyone I dealt with was incredibly friendly, easygoing, and genuinely cared about helping. You don't always get that level of service these days. They were understanding of my situation and made a stressful moment a whole lot easier. If you ever find yourself in a bind, these are the people you want to call. Highly recommend.

My daughter's car broke down on 290 last night the day before Thanksgiving. B & B quickly towed her…read morecar and brought her and her friend to their office. They allowed them to safely wait until we drove from Houston to get her. They were very friendly and fun which kept my daughter from freaking out. The repairs were made the day after Thanksgiving. And to our surprise their price to replace her alternator was extremely reasonable. Thank you so much B&B!!! You guys are the best. We appreciate your kindness and professionalism.

They did what I asked , some other places can't even handle that…read more They don't try to upsell .

We have an older (2001) vehicle. Other repair shops clearly prefer to work on newer models. We…read morehad a bid of $3000 to repair an oil pan leak. KT repaired it for $752. You might have to wait to get your car in. They have limited storage space. BUT they will have your car ready when they say they will. Definitely recommend!

I brought my truck in Thursday evening because I was told they would do same day service the next…read moreday. I called Friday and they told me it wouldn't be done until the following Tuesday. when I picked it up on Tuesday They did not do the service I requested And charged me $700. I'm very disappointed with this company and service.

Frank's Towing and Repair saved us thousands of dollars over a local Kia dealership. We were the…read morevictims of another unfortunate Kia recall and this time Kia wouldn't provide a suitable solution. Instead, the Kia dealership wanted to charge for unnecessary repairs and way above retail for Kia original parts. The warranty manager at the dealership told me if I couldn't afford their repairs to take the car somewhere else. I'm so glad he said that because it lead us to Franks. I worked with John and he was willing to look for a solution that worked within our budget and made sense for the age of the car. We just picked the car up and it's running perfectly and the cost was less than half what we would have paid at the dealership. Thank you so much! I cannot recommend them enough.

Fast honest service. Go there. Trust them. I had a problem. They raised the car. Removed the…read morebroken piece. Told me the car was drivable and to order a new part from the dealer. Charged me $20.00

I called this place 2 times to request pricing on radiator service and nobody ever returned my…read morecall. In fact, both of my calls were spaced over a four day period and I heard absolutely nothing back from them!

Excellent work, fairly priced, very satisfied with the outcome. This is my goto place for my 2010…read moreSilverado

Very nice people and put my new battery quickly. It's nice…read moreto know courtesy is alive and well! I'm happy to refer them anytime.

I thought this place was superb after fixing it the first time. but the second time around the…read morevehicle was not running, so I suppose they thought I was desperate enough to pay a GRIP to fix my car. Ummm NO! This place tried to overcharge me for a job that I KNEW was not worth the quoted price. I may not know how to diagnose a car, but I've been around enough broke cars in my life to know how much parts and labor cost. They wanted nearly 800 to fix a fuel pump on an 8 years old car. Please! I needed a good laugh! I ended up having it towed away from those sharks, who by the way charged a loyal customer for looking at it. When I brought in a coupon they sent to me (with no exclusions on it), they told me they could only use one coupon-AAA or their coupon. If I wanted to, I could have fussed about that, but it wasn't worth it. And it's not worth your time to be taken in by these people who are evidently trying to pay for the renovations on their shop, which by the way is really nice inside, but not with my money!

On a recent trip from my home in Montgomery to the Hill Country, I experienced an unexpected detour…read morethat I now know was nothing short of God's protection. Warning lights came on in my SUV, and I felt a strong pull to turn around and head back 15 miles to Brenham. That decision, though inconvenient at the time, turned out to be a divine appointment. I was traveling alone with my six-year-old son, a fully loaded SUV, and two dogs--one of them just an eight-week-old puppy. My husband called ahead to Appel Ford and spoke with Mary, who told him to send me their way--that they would take care of me. What a profound understatement that turned out to be. Mary and the entire Appel Ford team went above and beyond anything I could have asked for. What could have been a stressful, overwhelming, and potentially dangerous situation was handled with such grace, kindness, and excellence. They were busy--no doubt about it--but they made room to inspect my vehicle quickly so I could get into a rental. Mary also reminded me that I had a Premium Care Package I had completely forgotten about, which helped tremendously with the rental process. What touched me the most was the way they cared for my whole family. The manager noticed I was lowering the windows for my dogs and invited me to bring them inside where it was cool, simply asking me to clean up if needed. The staff kindly helped with my son--offering him water, cleaning up when he spilled, showing him the restroom, and even watching him while I moved our things. They greeted and played with my dogs. Their kindness wasn't just professional--it was genuine. But Appel Ford wasn't done. The very next day, after repairing the sensor issue, they called my husband to report that they had heard a concerning roaring noise during the test drive. Upon further inspection, they discovered that the front driver's side wheel was so loose that it literally came off when they removed the hubcap. Their attention to detail and their refusal to dismiss what could have seemed like a minor issue quite literally saved our lives. When I returned to pick up my vehicle, they once again went the extra mile, processing everything quickly and offering to help me transfer all my things back from the rental. It would have been easy for anyone at that shop to say, "We're too busy." It would have been easy to overlook the sound, to do just the minimum. But they didn't. Because of their diligence and compassion, I am here today with my son and my dogs--safely back home with my family. Words cannot express my gratitude. I will be a customer for life. I've already told everyone I know and will continue to tell them--it is worth the drive to Brenham for service like this. I am reminded of Psalm 91:11-12: "For He will command His angels concerning you to guard you in all your ways; they will lift you up in their hands, so that you will not strike your foot against a stone." God's protection was evident that day, and Appel Ford was a vessel of His provision. Thank you for being the hands and feet of Jesus in the way you served me and my family. -- Katherine T.

Rated a fair, as the owner of the dealership happened to be out front when I pulled in and…read moreintroduced himself and took me to the salesman. Otherwise 1* I had emailed the salesman and told him a used and new Santa Cruz was my interest and made an appointment for this morning. The salesman obviously had not read my email(s) or prepared for my visit. On the new one, I had voiced my concern with the interior prior to visiting and the did send me a video and pics. Upon seeing the interior, decided not for me. On the used one, asked where it was located, he said he would go check. Car was sold. Made excuse later that it sold last night and they are a big dealership (laughable, town has maybe 20,000 people).......and you did not check when you knew I was driving an hour!! Dealership might be okay, salesman I dealt with not so much.

I cannot say enough good things about Franke Automotive. They recently worked on our Honda Accord,…read moreand the entire experience was outstanding. From the moment we called, James was friendly, professional, and upfront about what needed to be done. He explained the issue clearly, gave us a fair estimate, and completed the repair quickly. We truly appreciate his honestly and attention to detail. We were blown away when I went to pick up the vehicle and the amount was less than expected. He was able to get a brand new part less expensive. It's not always easy finding a shop you can trust, but we are so glad we found Franke Automotive. Highly recommend them to anyone needing honest, reliable, quality work on their vehicle!