Owner very politely explained that he did not fix computers. He was kind enough to direct me to an…read moreApple approved repair company in Georgetown, DE. Thank you!

This company is amazing. The owner, Mark Carroll, is probably the best IT specialist I have ever…read moremet. I'm a lawyer and in this business your laptop is everything, Mark has saved my laptop time after time. While I was in law school, I had to complete certain summer internships to graduate. During one of my summer internships I was required to have a local IT company (which I will call IMPACT) download software onto my laptop, as it was the IT company the firm I was working for used. After my summer internship, IMPACT's software destroyed my laptop and made it non-functional, and I was not in a position to purchase a new laptop (and this laptop has certain sentimental value). IMPACT subsequently refused to repair the damage they did to my laptop after the summer internship ended, saying that, since the summer contract for my laptop ended, "it sounds like a YOU problem." At the time most of the damage manifested, I was back out at law school in Boise, Idaho. I called up Dimension X and Mark Carrol was able to get into my laptop remotely from Maryland where he made it so my laptop would stop crashing long enough for me to finish out the semester. When I returned that summer (summer of 2018) Mark did a full reconditioning of my laptop and it was better than new. That summer, the firm I was working for fired IMPACT and hired Dimensions X and LOVED THEM! Whenever the firm had an issue, Mark could simply resolve the issue without even having to set foot in the firm (yeah, he is that good). Fast-forward to 2020, and my laptop began to display signs of normal wear and age. I honestly thought that my laptop was just needing to be replaced as they do not last forever. Not to mention the fact that I spent 11-14 hours a day on my laptop, 7 days a week for 4 years. The laptop was really struggling, was slow, and the fans would come on like she was straining to keep up (it also had issues with legal research results which I won't bore you with herein). When I called up Mark to see which laptop I should purchase next, he told me that he believed that he could service my current laptop and make her shine once again. He came and picked up my laptop last Thursday and, sure enough, I just got my laptop back today (05-19-2020) and Mark did not fail to impress, once again. My laptop is running like I just took it out of the HP box; just like when I first bought her in 2016. Whether you are a law firm or other type of company where computers are integral to the operation of your business, I highly recommend this company. Mark will not make up excuses or try to "write off" your technology concerns. He will vigorously search until he discovers the problem and fixes it. In my case, Mark discovered that my virus software was causing my laptop's issues, I never would have thought of that in a million years. The virus software was causing my legal search results to come back inaccurate, as it was messing with the online search engine. This was a new issue because I have been using the same virus software for four years. However, it now makes perfect sense because these issues all started right after I purchased and downloaded the annual 1-year license, so it must have been something with this years updated license that caused the problem.

Been dealing with Mark for years. Complete set up and just service.Could not ask for better service.read more

I called for a repair on an old Mac. They couldn't help me but quickly provided a referral. Nice…read morework, thank you.

Very nice folks who care that you are pleased. I gave them a price range and they stayed within it!…read moreHave been using Jason and his crew for 10 years plus. Computers are not the easiest things to fix but Jason's will try their best. At least they call you back! Jon Powers Saint Michaels

Very happy with service. Cut my cable line while mowing and the "best TV repair man" came out after…read morehours to fix my cable so I wouldn't be without TV. Super professional with fair prices!!!!!

Found James after my 40 year old Onkyo TX 905 had a problem. I love this receiver…read more James checked it out and got it back to working condition which made me very happy. James is a vet and a great guy. Very honorable person. So glad that I met him.

If you have never been to an electronics shop (and seen lab instrumentation, components scattered…read morearound, equipment in the midst of repair, and carcasses of dead electronics being scavenged for parts) you might be put off by the outward appearance of James' shop which is chock-full of all the above. It is a sight that is a bit overwhelming at first and I must admit that, for a moment, I almost considered taking my malfunctioning vintage preamp elsewhere; but the fact is that, in coastal Delaware, there really IS no "elsewhere," so the only other option would be to scrap it or sell it for parts on eBay. After checking out suitable new replacements for my preamp it was pretty obvious that I'd have to spend upwards of $500 to go that route, so I figured I'd give James a try. And I'm glad I did. James is a real gentleman and a disciplined technician. I have a background in engineering and so I have great respect for a talented technician, and James is top-notch. Plus, his Air Force background is an additional confidence boost. Anyway, Janes spent quite a bit of time with me and my preamp, and he meticulously, methodologically went through a systematic troubleshooting process to diagnose and repair my equipment. Some people might take issue with the his $40 non-refundable fee for diagnostic services. But for anyone who has an appreciation for the effort required to troubleshoot electronics, this is a totally legitimate policy. There might be some occasions when diagnosis is a snap, but more often than not my guess is that James spends more time on this phase than he recoups from the diagnostic fee. ---And if you go ahead with the repairs, that fee is applied to the total cost anyway, so you won't lose the investment. Note that, being the only repair guy for miles around means that sometimes his backlog can get a bit high. So you might need some patience. Also, James could be a bit more open in regard to his hourly rate. This would help to make the potential bottom-line price less of a surprise. Still, overall, he's a straight shooter and I think his pricing is fair and reasonable. If you want to buy new and are willing to pay for it then go for it. But if you want to generate less waste and extend the life of your electronics by having it repaired instead (like in the "old days" of the 20th century)then I would highly recommend giving James a try!

Ron, of Cook's TV installed our TV system and house wide sound system 20+ years ago and provided…read moreexcellent follow up service. However we were forced toward Direct TV. Recently we had reception problems and the online Direct TV service representative was unable to solve the problem and we were told that a service rep. could not come for 1 1/2 weeks + we needed a new control box ($100) and we needed a 2 year service contract (approximately $9.99/mo.) Faced with being without TV for 1 1/2 weeks I called COOK'S TV and Jen answered, consulted with service man, James, and immediately sugested resetting the Direct TV control box. Within 2 minutes the Cook's TV team solved our problem and negated the anticipated extra Direct TV expenses. Cook's TV proved to us again how competent and customer oriented they are!! THANK YOU COOK'S TV. Wayne F

I had a wonderful experience with Jennifer who walked me through numerous steps on a TV brand…read morelittle known to her (or to me). She even did some research and called me back rather than simply sending a technician. A very special and personal experience. Thanks -- Elinor F.

Took phone to them in a very rural location. Service on screen repair was good and reasonably…read morepriced. Likely would use again. Next time would check on when they would come to a closer location to me as it was and hour to get to them. Nice people to work with!

Moved to downtown Cambridge. Easy to find. Ordered my screen and told me when it would be there…read more Quick replacement while I waited. Several people came in happy to find them open. Reasonable prices. Glad to find something local. Also fix computers!

I was looking for certain items at a big chain electronic store, but they didn't have a lot on…read morestock. From what they did have, there wasn't much variety. I found this place and they had a TON of options. I ended up liking their merchandise better than the stuff I saw at chain stores, because there was more variety. If you want to ask a ton of questions to choose between products, they're great with that too. Their customer service was great, too. They helped me choose the best valued option, and the price was a good value for what I was getting.

A great professional experience - dropped my iphone 6x plus at home & the screen was replaced in…read moreless than hour (even replaced my screen saver) - I couldn't be happier!