Stopped by Apple Suburban Square to pick up my phone that was repaired. The store was busy! But I…read morewas able to receive my phone and leave within 10 mins.

Went there on Sunday and watched an employee continually blow off customers in a very rude fashion…read more When it was my turn he was extremely unhelpful, rude and childish. Do better Mookie. This is the first bad encounter I've had at this store but will not be rushing back.

After an extensive search on Yelp, Google, and many other sites, I found Mike and his company…read moreInstatech. I will be honest, I was hesitant at first, but due to the reviews I said I'll give him a shot. I emailed him what I was looking to have done which entailed hanging of a 60 inch LED Samsung TV, Samsung Sound bar installation, all wires hidden behind wall, and installation of a floating tv that would house components. He quoted me an approximate figure which was a darn good price. He said I was a just a tad bit out of his service area, but he could make it work. So I went and purchased the electronics and all and setup an appointment. I emailed him multiple times just to make sure we were on the same page with everything I was looking for. I had a vision and wanted it to be carried out. He answered each of my emails and calls without hesitation. Then he informed me that the price he quoted me INCLUDED him putting the stand together, not just hanging the stand on the wall (since it was a floater). That's when I said to myself "This guy is great". He did the work FLAWLESSLY and it looks BETTER than what I imagined. He makes sure he takes his time and does it right by measuring multiple times. He cleans up after himself as well, it look like he was never there. I have received so many complements on his work. Call him, you will NOT be disappointed.

Mike is not only an incredibly talented tech guy, but he's also a genuinely nice person. He did an…read moreamazing job mounting my TV and some other electrical lighting work. Mike is a great communicator, arrives when he says he will, does very careful work, cleans up the work area when the job is complete, and is reasonably priced. Mike goes above and beyond to get the job done. I highly recommend him.

I've been a member at Best Buy for more than 10 years, starting when I lived in Miami, FL and…read morecontinuing now that I live in Plymouth Meeting, PA. Every time I consider canceling my yearly membership, something else occurs which proves the value of keeping it. I'm a "heavy" tech user, due to the size of my family, we collectively have 2 desktop computers (just upgraded to Mac Mini M4) and 5 laptops and 5 tablets. For the adults, most of us also use not only ONE cell phone, but typically our jobs give us an assigned cell phone. Even though we're permitted to use the work issued phone for personal calls, we just NEVER EVER do that. So we also have 5 normal smartphones (some prefer android and some prefer iPhone) and one family member has a flip phone, too. Additionally because we live in a 100+ year old stone house, we have *never* been able to use routers or modems provided by *ANY* ISP provider (we've used them ALL - making the switch usually to get the lower price offer from another company - and are about to switch AGAIN) so I'll need to buy a modem to use with this change. When MESH came out we upgraded from WiFi extenders to a MESH unit to manage internet internally here at home. BEST THING EVER for older homes with thick walls. We also have extensive outdoor security cameras which require WiFi, and like many families, the affordability of flat screen TV's means that everyone in the family has one in their own room, as well as having a TV in the kitchen, living room, home office and family room, and in our basement which the family uses as an art studio. EVERYTHING "technology" was purchased via BEST BUY and very often we've been able to plan to buy in such a way as to do it during the best sales, flash sales and also for yearly BLACK FRIDAY sales. We also have utilized the trade-in to get money back for old tech as we upgrade, as well as buying refurbished devices - especially laptops and cell phones, to keep costs of these devices in a manageable range. I recently even purchased a king size gel mattress topper from Best Buy after experiencing a gel mattress while on vacation. I can't afford to buy the bed, but the topper seems to have improved our sleeping experience on our king sized bed without having to break the bank and buy a newer and really costly mattress. The Geek Squad/Genius Bar knows us well and has been so very helpful to assist us as we work to overcome any challenges. And, on that note of "SERVICE", it's just nice to be able to deal with REAL HUMAN BEINGS inside the Best Buy store when you need help and when something breaks. I LOVE IT!!

My wife and I purchased a Maytag washer about a month or so ago at the Plymouth meeting Best Buy…read more It was delivered on time, but the installer was unable to detach the old hot water hose from the faucet, and so had to install the washer with the old, decrepit hose - leaving the new one behind. He had put some WD40 on the fitting but was then still unable to detach the old hose. He specifically instructed us to contact Best Buy and arrange for someone else to come out again to install the new hot water hose after the WD40 had had time to work. Today the Best Buy installers came to finish the job and refused to touch it, saying that was not their job. Best Buy uses contracted, third-party installers who are utterly incompetent, and cannot do the job, and take no responsibility for their actions. Best Buy for their part, uses third-party sh**it contractors because they are cheap. So far, Best Buy has failed to honor its service contract with us (we paid for a 5-year service contract), and failed to honor its original sales contract with us in that the new hot water hose has still not been installed and we are just waiting for the old one to fail. If Best Buy does no make this good IMMEDIATELY, we will be filing suit, naming the Plymouth Meeting store, the company itself, the sales person who sold us the washer, and the manager of the Plymouth Meeting store. (Will update this review as the situation warrants. For now, DON'T BUY FROM BEST BUY where installation is needed. They contract with SH**IT installers.)

alex was a good dude, helped me get a new laptop for school and gave me 25$ off. Also let me hit…read moremy vape

Horrible they didn't fix anything and when failed to fix something they would only offer back…read morepartial refunds which is unacceptable when they're unable to resolve my issue they should at least given me back full refund not partial. If I were to rate this place zero or negative stars I would. I would never be coming back to this shop ever again it's misleading and It's not worth the money to fix things here at all. It's complete misleading when they mention they're five stars business but the reality is that their service is not what expected. It's horrible atrocious and will only cause the device to be damaged further. I don't trust any 5 stars on these reviews at this place at all. I've went there and they were horrible. Not worth the hassle at all.

I came in here very first time to pre-order the AirPods Pro3…read more I encountered Joan and he what's awesome and very engaging. I can talk and he was OK and was talking right along with me. He was very helpful. Answered all my questions and showed me products. That were pretty cool that I wasn't even aware of. He was very patient with me as well. Overall everyone in the store is nice. There was no wait time and everybody was knowledgeable of the products I will stop here in the future if I needed anything.

I've been an Apple customer for over 20 years, which makes this review especially disappointing to…read morewrite. I bought my first Apple laptop in 2003 while I was in college studying photography, waited in line for the original iPhone in 2007, purchased a 27" iMac from this very store in 2009, and have since purchased countless iPhones, iPads, AirPods, Macs, and other Apple products for both myself and my family. Until this weekend, my experiences with Apple had consistently been excellent. I walked into the King of Prussia Apple Store fully intending to purchase a new 14" MacBook Pro. I already knew exactly which configuration I wanted and only had one question before buying. The first employee I spoke with seemed largely uninterested. After briefly answering my question, he suggested I come back because I didn't have the 2019 MacBook I was replacing with me. Fair enough. About 45 minutes later, I returned, ready to purchase the computer. Unfortunately, the second interaction was much worse. The employee I approached barely acknowledged me, avoided eye contact throughout the conversation, and seemed far more interested in looking around the store than helping the customer standing directly in front of him. His instructions were simply to "wait at the table" and that it "could be 20 minutes or longer." When I asked if there was a waiting list or if he could take my name, he said they don't do that. I even asked whether I could place the order online for in-store pickup while standing there. He told me I would still have to wait, but at no point did he try to help me find a solution or make me feel like my business mattered. I've spent more than two decades in sales and customer service. I understand that stores get busy. I don't expect immediate service every time I walk in. What I do expect is for someone to look me in the eye, listen, communicate clearly, and show that they actually care whether I have a good experience. I left the King of Prussia Apple Store without buying the MacBook. Three days later, I walked into my local Best Buy, where someone greeted me almost immediately, answered my questions, helped me place my order, and I was in and out in less time than it took for anyone at the King of Prussia Apple Store to meaningfully engage with me. As it happened, Best Buy was also running a promotion that saved me $500 on the exact MacBook Pro configuration I ultimately purchased. I recognize that sale was specific to the timing of my purchase and may not be available for everyone, but in my case, what started as a frustrating experience ended up being a blessing in disguise. My intention isn't to criticize Apple as a company. I still believe they make outstanding products and I've been a loyal customer for over two decades. My disappointment is specifically with the customer experience at the King of Prussia Apple Store. When you walk into a store carrying one of the world's most respected brands, especially in a destination like King of Prussia Mall surrounded by retailers known for exceptional service, you expect a high-touch, premium buying experience. Instead, I found that experience at Best Buy. Before assuming the Apple Store is the best place to purchase your next Mac, I'd encourage you to explore your local Best Buy as well. You may not only receive better customer service, but you may also save hundreds of dollars like I did. I sincerely hope someone from the King of Prussia Apple Store reads this review because I don't think the issue was product knowledge or store traffic. It was a lack of genuine customer care. Apple has earned its reputation by delivering exceptional experiences along with exceptional products. I hope this location gets back to doing exactly that.

Inferior technology and poor customer service. I cancelled in August and was told September would…read morebe last monthly payment. They billed me again in October and I have been chasing them down for 3 months trying to get a refund issued. I've called them 7 times and each time they promise to send a check in the mail. I still have not received. At this point, they have flat out lied several times. Buyer beware and please go with another company.

We signed a contract with Westminster Security in 2013 for a basic alarm system. The charge was…read more$25 per month. At some point, My Alarm Center took over service. Last year, after cancelling my land line, I called to cancel the services. I was directed to customer service but no response or call back. I I called them several times before I reached a representative who acknowledged that my account had been cancelled and said she'd credit my account for the charges. Still the bills kept coming. I called again and spoke to a representative who denied that I had canceled my account. I then started receiving notices that my account was being turned over to a collection agency. According to paragraph "h" in the contract, The Company shall not be obligated to perform any monitoring service here under during any tie when Subscriber's telephone or telephone equipment or other applicable equipment shall not be working since signals to the Company are received solely by means of telephone or other forms of communication. Subscriber shall notify the Companyy immediately of any modification, alteration, termination or discharge of this Agreement or any other Agreement between the Subscriber and the Company. Failure to do so will result in discharge and release of the Company from any obligations and services here under and termination of this Agreement. Do not use this company! The customer service is non existence.

Long waits followed by an inattentive and confused sales staff is a recognizable pattern there,…read moredon't bother going to this store, buy online or from any other choice - last resort!

Last year- I went in for a new battery ( had an appointment) waited 30 mins to get help,…read moreThey broke my iPhone and then wanted me to buy a new iPhone. I had to fight for 2 days to get a a replacement. Today I tried to buy 2 new Pro iPhones (family). There was no one to help with a purchase, but 3 floor managers to tell people to stand in line. We waited 20 mins and the line didn't move. How about getting friendly knowledgeable sales people rather than gum chomping people who do nothing and throw attitude.

All court documents will be posted soon. The deposition of them admitting changing our password and…read morelocking us out will be posted also. Make sure you change your password because when they set up your system. We have been in court for a year. These guys think they're slick.

Our family has moved from Long Island NY to Chesterbrook, PA early this year. Found SHME from…read moreyelp. Chris and Mark are highly proficient and inspirational entrepreneurs who are absolutely experts in building smarthomes. I've got 2 Google Nest cameras supplied and installed by them. The price of the cameras they supplied has matched any online retail including Amazon. Their service rendered is above and beyond our expectations and icing on the cake. Their knowledge and expertise in creating smart homes are leagues ahead of the game. Yes, if one wishes to have smarthome done right and integrated seamlessly, SHME is highly recommended.

Came in looking for a long headphone cable for my older TV, but they didn't have the exact length I…read moreneeded. Doug really took the time to help and offered a great alternative; a transmitter, which I hadn't considered and actually makes things much more flexible. Amir was shadowing during the process and was very attentive as well. I did spend a little more than I originally planned, but for the flexibility and convenience this option provides, it was well worth it. At checkout, Damon made sure to acknowledge me right away and handled everything smoothly. Overall, it was a helpful, respectful, and productive experience from start to finish. I appreciate the team's willingness to help find a better solution. As a follow-up, I just want to share that the transmitter has exceeded my expectations in terms of functionality. I didn't realize how much flexibility it would offer--being able to move between rooms without losing audio and easily switch between my TV and phone has made a noticeable difference in my daily routine. It's been a great addition that I didn't fully anticipate at the time of purchase, and I'm very grateful for the recommendation.

I love that some business still price match. Ciara was the clerk helping me and she needed to get…read morea supervisor to override the price. Matt showed up, advised that no price match with Zagg even though it was their screen protector I was buying.. he blurted out only big box stores then walked away. Just Rude. So I promptly searched online where it was cheaper and found it at Walmart. Another supervisor had to be called, Damon and Mike ended up helping me and Ciara was seemed happy to be called to another register. Some people have bad days but in Customer facing jobs, you have to realize composure no matter what you might be facing. I let Mike and Damon know how displeased I was by Matt's demeanor and Mike apologized and explained there's a list that shows who they can price match with. In the end I got a deal, so thanks for that!