I've had a number of different Servpro experiences over the years in different locations, and I…read morehave to say this is an extremely well-run operation. Calls are answered promptly, the project manager was thorough and professional, and the guys who came to install dehumidifiers and fans arrived informed and on time. I even called them the following day to change something and they sent a crew out immediately. Highly recommend.

In order to leave a review, I had to give it 1 star. I would not have given it any. My wife and…read moreI came home from a 2 week vacation to a flood. Because of commercials on TV, we called ServPro expecting that could bring our home back "better than it was" However, the opposite was true. We found them generally untrustworthy and indiscriminate in their approach to getting us back up and running. They told us we were mold infested and to vacate our home or "we will die". If the mold was such a terrible thing, they were irresponsible in not wearing masks or requiring their workers to wear masks. After 4 days of them ripping my house apart, we realized that they were not working in our best interest. We asked them to vacate the premises and we hired our own contractor.

American Restoration Solutions responded immediately when we had water damage in our home from…read moreheavy rains in our area. Their team was so helpful and very efficient in handling the water damage and got our house back to its original state. They even assisted us with cleaning items that were damaged. I would call ARS in a heartbeat if you have any restoration service needs! Thanks again ARS!

From the owner: American Restoration Solutions offers 24/7 certified emergency mitigation services to clean up…read moreafter fire, smoke, storms, water, flooding or mold causing property damage. From a small residential kitchen fire, puff back, or broken pipe to a fire damaged or smoke-filled commercial building with a flooded basement, ARS has the team and equipment to handle it all. With our "One Call, Complete Recovery" philosophy, we provide unmatched customer service with a complete turn-key restoration experience that provides more in-house services than any other restoration company. We offer 24/7 emergency response, board-up, demolition and debris removal, structural cleaning, contents cleaning, dry outs, packing & storage, repair estimating, start-to-finish project management, and much more. Make your first call your only call: One Call - Complete Recovery.

Everything was relatively fine during my restoration of water damage due to ice dam build up in my…read moreden, no complaints there. As part of the process a piece of my gutter was removed, fine. When reaching out to Mike to ask about the gutter being put back on, all of a sudden he became hard to reach and stopped answering texts. (It's worth nothing that at this point he had been paid by both me and homeowners insurance). Finally when we bothered him enough he responded with several long texts explaining that his company cannot put the gutter back on, the gutter isn't salvageable, they are not experts, the cost "should be minimal" for someone else to do it, etc. Ultimately I had to have a roofer come put it on who was shocked that Magic left my gutter in pieces on the ground, and said he actually had to repair damages that they made by tearing the gutter off the house improperly. It cost me $275, is that minimal? If you go with this company just make sure they don't leave any loose ends because once they are paid they are DONE with you.

AMAZING! We hired Michael and team for asbestos tile removal and flooring install in the basement…read more Michael and his licensed teams (asbestos removal, air test, flooring install) were professional and such a pleasure to work with. Michael was on time for his estimate appointment, answered all my questions, gave thorough details of all work on the written estimate, and even put job start date on my contract! Michael stayed in touch with me throughout the entire job, even proactively following up with me with arrival times of each team. My husband and I have hired other companies for other home repairs; Michael and team were by far the most professional! Everyone was on time and thorough. They all went the distance on their part of the job and also answered my questions. The asbestos team ensured the area was sealed properly for asbestos removal (my husband and I saw their set up before we left the house). I also had a surprise and bonus, the head of the flooring team came by before the floor install to see the area so he knew how to prep the space, and he told me exactly what he would do, which was consistent with what Michael had stated on my estimate. The flooring team effectively set up tarps and plastic sheeting for dust/work debris containment (there was no dust in the rest of the house!), the install of the new floor looks great, and they ensured the flooring was to my satisfaction before cleaning up and leaving. Overall (I'm a teacher) I give this company an A+ and highly recommend them to anyone who needs a home restoration done right.

They were prompt, responsive and did an excellent job cleaning up my flooded basement and made a…read morevery stressful time much more tolerable. The workers were very friendly and attentive. My valuables were organized and packed in boxes (nothing broken). There were a couple of hiccups which they remedied immediately. Highly recommend.

Do Not Use. Zero stars. Review is long overdue. Unprofessional is putting it mildly. Sub par…read moreworkmanship, will lie to your face. No pride. Disrespect for personal property, stole a piece of jewelry, busted up a leg of a piano, piece disappeared, thought I wouldn't notice it being broken and missing. Promised it would be repaired, and although there were delays getting it fixed due to other personal issues, in the end it never got done, they just lied all along about repairing it. These clowns aren't professional and certainly aren't professional piano movers, and moved a piano around like it was just any other piece of furniture, by its legs rather than using dollys. You are made to feel in your own home that you have to walk on eggshells in how you speak, as these clowns take offense at any language you may use that they feel is personally directed at any one of them, completely misunderstanding you, yet they can perform shoddy workmanship. Electrical outlets were left open and put in crooked and left that way, or with the door molding or trim covering a third of an outlet, so the outlet is left open because they can't even cut the outlet cover for it, either before or after putting the molding up. Not applying a bead of caulking behind a bathroom backsplash not fully along the complete seam, leaving it uncaulked directly behind the faucet, and saying to your face it's ok to leave it like that!!! Just downright lazy and shoddy workmanship. You need to oversee their every move and watch where every cent of your money is going. Will argue with you about what you say was there before. Avoid the hassles and aggravation of dealing with these clowns, by simply not hiring them in the first place. And I agree with another reviewer that said her non moldy stuff was tossed along with moldy stuff that could have been saved and should have been separated correctly. During one of the most stressful times when the clean up crew come first to remove and make piles outside of the good(non moldy, salvegeable), and the bad(moldy), if your not watching every little thing, items will go missing and perfectly good and/or salvageable items will end up in the throw away piles. If you ask where's this or where's that, they will make light of it, not take it seriously because the bottom line for them is to get the job done as quickly as possible, so the restoration crew can come in and cut corners wherever they can, by doing shoddy work and buying the cheapest materials or reusing materials that they deem are good enough so they can line their pockets with more of your money and move on to the next sucker who makes the mistake of hiring them. Don't hire these amateurs who will lie to your face, be disrespectful to you and your personal property, be it sentimental or otherwise, and act like there doing you a favor by showing up.

All Island was fast to respond to our hidden mold issue. Quickly got to the problem and knocked it…read moreall out. Making our air and our home safe to breathe and live in again. Great team and great work! Thoroughly recommend them for getting to mold issues and fixing! Thank you! Amy K Cutchogue NY

if I could give them a zero I would. Four years ago, All Island Restoration worked on our whole…read moredownstairs of our home after a flood we had in the kitchen. we needed our floor replaced because the water warped our pergo floor. When it was time to pick our flooring, my husband and I went looking for a floor in our given price range. We went to Home Depot and Floor and Decor and picked out flooring that we liked. Alexis kept telling us that she had a place for us to pick out flooring and kept avoiding talking about flooring we like from other companies. Since we were into the project for approximately 8 months already due to COVID, we decided to go with her contact. We wound up picking a floor with their contact, but we're concerned about how thin the flooring was since it was going over tile that was under our original pergo We were told not to worry about it and that they would make sure that everything was done right. About a month after install, the floor started buckling. We callEd All Island to ask Jay, the owner to come take a look at the floor. He said it would cost us $7,000 to redo the floor. We explained that we had reservations about putting this thin floor in, given our circumstances and that Alexis assured us that it would be fine and they'd take care of it. Jay told us flat out that he would replace it for another $7,000. Since then the floor has been separating in many places and even sticking up. We cut our feet on it and my husband had to tape it down. Since we only looked at samples and don't know the company they got this floor from, we have no warranty on it and have to redo the entire floor ( in four rooms of my home) costing us $9,000 more only four years later. The reason we waited these few years was because we knew it was going to cost a lot to redo this floor. Now we are in the process of getting it done right at a big cost. Home Depot professions said they don't even sell less than 8mm thick flooring, but All Island installed 5mm even after our concerns. I have many pictures of this disaster. When Jay visited us, he went around our kitchen kicking the planks to close up multiple gaps. The flooring was a big part of this disaster, but there is way more that happened with the crew that was working on our project. Paint splatter on our brand new windows and screens, holes left in corners of the room, kitchen cabinet handles screwed in crooked, grout started falling out of the backsplash tiles, and I could go on. Wish they would have done right by us.

Jeff came right on time and explained everything he was going to do. He did a great job cleaning…read morethe grout. He was very friendly, professional, and did a fantastic job. I highly recommend him.

Jeff was on time, thorough (no cutting corners) and an expert in his work which showed in the final…read moreresults. What's more to say? Support your local independent owned businesses like Absolute Carpet. Highly recommended.