I was really happy with the service I received from Keene's Cleaners. Kelli was very friendly,…read morecourteous and professional. I would highly recommend their services. They provide washing, and folding, as well as dry cleaning, and they did an excellent job with my clothes. In my opinion, this is one of the best laundry/dry cleaning services I've ever used, and they are less expensive than others.

I was in dire need of a consistent dry cleaners in Macon and asked a friend for suggestions…read more Keene's off of Forsyth Road was a place I had passed before, but had not given much thought to until my friend mentioned it. The building is some sort of old restaurant with a drive through and outdoor patio. It seems that the building has served the purpose of a cleaners for some time now. The group of individuals operating Keene's is awesome! I've been in three times and each interaction has been pleasant. I had a tuxedo, suit, and two shirts dry cleaned here over the course of a week. They were ready for pickup within a day or two each time and the prices were very reasonable for the work being done. I will continue to go to Keene's for all of my dry cleaning needs!

I've been going to be a cleaners since I get out here 2018 and I'm so far maybe a good job. I know…read moreyou did all that you know. that every time says they did but all I know is is the cleaners when you close they did a couple of jackets. I bought a couple pants jeans. They did a good job but me anyway man have some two clothes and you forgot to give them out I could do it right now.

I had dress cleaned and put in the closet. When I went to wear the dress (still sealed in cleaners…read moreplastic bag), I could see that it had spots from cleaner. I took dress back and they agreed to clean it again for free. This time it had more spots (blue chemical and yellow) and they did not take responsibility for the spots. I would not recommend that you take your clothes to this cleaners!!!

I took my sweater in to be dry cleaned. When I picked it up, I immediately noticed it had shrunk to…read moreabout half its original size. I was advised to return when Jennifer, the owner, was available. I came back the following morning and, instead of a greeting, was met with, "What's the problem?" I explained that my sweater had been shrunk. Jennifer quickly became defensive and stated that they followed the care label, which instructed washing in cold water. I clarified that I had specifically requested dry cleaning. She responded that they always follow the care label. I confirmed with her that they prioritize the label over the customer's request, and she agreed. I pointed out that if they had followed my request, the responsibility would have been mine if something went wrong. However, in this case, they chose not to follow my instructions. When I asked how she intended to resolve the issue, she asked what I wanted. I requested reimbursement to replace the sweater with a comparable item. She refused and stated the only compensation she would offer was ten times the cost of the cleaning, which she described as generous. She compared the situation to a car accident, saying that if she damaged a vehicle, she would not pay its full value. Ultimately, I felt I had no choice but to accept her offer. For a $200 cashmere-blend sweater, I received $70. As she handed me the check, I noted that she had not once apologized. I shared that a simple apology would have gone a long way. She then attempted to apologize, but by that point, it felt insincere. Reflecting afterward, while the label may indicate washing in cold water, it is widely understood that cashmere or wool garments should not be machine dried. A mistake was clearly made, but it was not acknowledged.

I witnessed the rudest, most hostile response to a customer today. The staff was very pleasant and…read moretried to resolve the issue, but when the customer asked to speak with the manager he came out for two seconds, pointed a finger at the customer and was borderline abusive in his manner and words. I have heard of his odd and excessively hostile behavior before, but since he stays in the back, I have never witnessed it. The woman he was yelling at was elderly and thought she had been quoted a lesser price- she may have been mistaken, however, he never tried to ask her about it. He just yelled and retreated. The poor customer was embarrassed and did not have enough money to pay. He had no compassion. I will not be going back. ( I was in from out of town helping my elderly dad with his dry cleaning.)

I had high hopes for this service after speaking to the owner. We discussed what we needed and were…read moreassured that it could be done the same day. 3 and a half hours after they scheduled a pick up with us they finally arrived and we gave them extra money because we had 3 extra bags of clothes to be washed. Mind you, during our initial conversation, we discussed prices and services and the amount of clothes to be washed. Once they picked up our clothes the drop off time changed to the next day, which wasn't a problem because of the size of our order. Our scheduled drop off time was 4pm, which came and went. At 6pm we called to check the status of our clothes and were told that they were almost done and our last load had just gone into the dryer. At 8pm we reached out again to see what was the holdup and were told that they were in traffic. Finally, at 10:25pm our clothes arrived and were less than satisfactory. Not to mention, they charged us an extra $125 for our clothes which totaled out to a whopping $300!!! For $300 you would think that our clothes would have been done exceptionally well! Well it wasn't. Our clothes still smell sour, some of them had color damage, and there was even rust on brand new under garments. I'm very dissatisfied with this service and very sad that it turned out this way. Please do better. Then you respond with lies....

From the owner: Hello! My name is Paradise and it is a pleasure to meet you. With five years of specialized…read moreexperience in cleaning Airbnb mansions in Lizella, GA, I bring a wealth of expertise to ensure your property shines. My skills extend to large homes, post-event cleanups for parties, weddings, family gatherings, and even concerts—no mess is too daunting for me. Are we pet-friendly? Absolutely! I guarantee meticulous and thorough cleaning of every nook and cranny, or there’s no charge. Your satisfaction is my top priority. My commitment to excellence is driven by an eye for detail that borders on obsessive—it's my secret to success! I look forward to the opportunity to provide you with impeccable cleaning services.

Do not use this cleaners…read more First off, it is just way too hard to get in and out of their parking lot, but that is not a valid reason for not using a business. Highland is not customer friendly and they don't do such a good job with the dry cleaning either. I came to Highland looking for a new, convenient dry cleaner. When I dropped off my clothes, I first noticed that the business smelled like I had walked into the smoking lounge at the airport. Luckily my clothes did not come out smelling like that, but tobacco is not something you want to smell when you want your clothes cleaned. Attempting not to haul my dirty clothes around Macon in my arms, I asked if they had laundry bags that Highland gives to their customers. The staff member assumed that I was only in town temporarily and said she would have to ask the manager if she could give me a bag. The manager was not there. I received no bag. That may be good because there are enough people carrying all their earthly possessions around in bags, anyway. That brings me to my pickup. I was told that the cleaners closed at 6 p.m. When I arrived at 5:45, I found that the door was closed and locked. The staff member who I had spoken to a day earlier left her spot behind the counter and unlocked the door. She did not hold it open. She did not inform me that they were closed or open. Actually, she did not say one-word to me. She simply walked over to a rack where she got my clothes and returned to her enclave behind the counter. I stood at the counter waiting for her to do something, anything. Her first words were "that will be ____ dollars." I already had my wallet out, so I held up my credit card, but she did not immediately take my payment. Instead, she shuffled papers like a news anchor for about 45 seconds while I stood there doing arm exercises with my credit card. She finally took my card, swiped it, handed me a receipt to sign. I believe she said "thank you," but it was only in response to me saying "thank you, have a good day;" something that I was taught to do. When I dropped of my clothes, the woman had asked me if I wanted my shirts starched. I told her yes, but only light to regular starch. However, when I attempted to wear my returned shirts, they were nowhere near regular starch. In fact, the dress shirts felt like sandpaper and they probably could have stood up on their own and done the robot. One of my four shirts was so bad and uncomfortable I had to relegate it to a sad, smelly death in the laundry basket for a clean, not hard rebirth. It is not that expect any royal treatment when I use the services of a business, but I sure expect some friendly service and some common decency. How can I trust someone with my wardrobe, if they cannot even offer pleasantries to my face? This is by-far the WORST dry cleaning experience I have ever had, and I would not recommend that anyone use their services.

From the owner: Specializing in: - Dry Cleaners & Laundries…read more- Bridal Shops - Wedding Supplies & Services