Horrible customer service. Don't go here. They have a policy they wont give you a part number. Which is dumb. Then the owners are absolutely horrible with customers and customer service. Go somewhere else. read more

I took my mower in at the end of last years mowing season because my old dependable mower would self propel any longer (belt broke I thought) So I take my mower in for a tune up, new plug, asked for a new blade or to sharpen the one I have. And to give it a full service. I get a call that it is done and to pick it up. ***so this place has been in BA forever and the just built a new building and thought they were reputable but lord was I WRONG!!! So I pull out the mower to use today for first time this year and I found that BA lawn and garden are liars and or scam you! So today I get mower started and the belt jumps off again so I bust it down to see why. WELL HERE IS HOW I WAS SCREWWD OVER BY ba lawn and garden. 1. they never replaced waorn and stretched out belt 2. They didnt change plug 3 didnt change oil as asked and stated 4 old blade still on and chipped up so bad barley cuts 5. Carburetor is filthy and gummed up still 6. And more And a bold missing on bottom to hole guard on NEVER, NEVER, NEVER USE THESE PEOPLE! I paid good money and couple hundred dollars for them to SCAM me ans just put the old belt back on and didnt do any work the paper works said they did. I will make it a goal to continue to tell everyone about the crap service here!!!! My older brother told me today he used them a few times and his riden mower never worked correctly after 2 visits there and finally trashed the mower to buy a new one elsewhere. NEVER TAKE YOUR TORO TO THESE PEOPLE. UNTILL THE TREAT ME RIGHT AND CORRECT THE SCREWING THEY GAVE ME THEN THEY ARE NOT WORTH 1 STAR. Please dispute my claim and ill post pics and the service papers I received when picked up. Some shady service hoped it was just a lazy tech in the back but when I told my brother and I was the one to help him 2 times taking his mower up there. Shame as a lifetimes BA resident I would expect more from a business that has been in BA forever and shame I will tell everyone to buy a mower from Lowe's or Walmart now and never service one here. read more

I bought a brand new toro mower 9/7/2022. It came with a 2 year warranty. Been in a couple times because it wouldn't start and they fixed it under warranty. I brought it in for the same issue two weeks ago and they tell me the engine is toast and it's not worth fixing. They won't stand by the warranty that came with the machine. So now I'm out $1000 and a mower! Do not buy anything from there! read more

BA Lawn & Garden - Warranty information and them saying not worth fixing - Appliances Near Me - Broken Arrow, Oklahoma

10 Stars! Best customer service experience I've had in years. After researching sub compact tractors; Kioti easily wins with their side by side directional pedals. I love my new Kioti. But the stellar customer service provided by Jonathan was nothing short of outstanding. I drove from 3 states away to pick up my new Kioti from BA Lawn and Garden. They hammered the price: beating every dealer my 4 state area, A super buy with professional business practices and just hands-down personal service from Jonathan. We were loaded and on our way in 10 minutes. I doubt I will ever need another acreage tractor : but if I did I would make the drive again. Thanks again for a truly wonderful and fun buying experience Jonathan. Craig from Omaha. read more

If I could give them a zero I would. DO NOT DO BUSINESS WITH THESE PEOPLE ! We bought a brand new Stihl chainsaw and here are the issues and so called resolutions. Week 1 approx 2 hrs of use: Issues starting , then pull cord broke. Chain dulled quickly. BA Lawn resolution- charged us labor to replace the cord and said the wood we cut is too hard and accused us of cutting rock or steel. We bought a new chain. Week 2 approx 4 hrs of use: Saw stopped running. BA Lawn resolution - charged us for a new plug. Week 3 approx 5 hrs of use. Saw stopped running again. I had to leave it there for over a week. BA Lawn diagnosis/resolution - they said the plug was loose. Charged diagnostic fee and tried to give it back to me. I said no, I asked that they diagnose why plugs are fouling. They called me back a few hours later and said the chainsaw had burnt up a piston. They accused us of running saw without oil. ( We purchased a six pack of oil from them upon purchase) we use many other pieces of lawn equipment that use the same fuel/oil combo with no problems. They refused to work with us in any way. They even had the nerve to ask if we wanted to take the chainsaw back home?? Bad customer and mechanical service along with a troubled product. EXTREMELY bad experience all the way around. read more

I went to get my Honda Mower fixed it needed a new pull starter and bolts that hold the engine cover down. They were very fast to get my parts, the lady at the desk was very nice. The Service was amazing they have some awesome deals there. My parts only costed around 35-40 dollars and they were very nice genuine Honda parts. I definitely recommend this place very nice service and awesome deals! read more

well short story , i bought new tractor and filters to do service , and when i did maintenance , i found that two filters were wrong for my tractor model when i contacted them for exchanging the parts for correct ones , and i was ignored for 4 weeks and still no resolution , I paid over 40k for new tractor and they couldn't do anything for $200 dollar set of filters ... save your money and shop else where read more

We purchased a piece of ride on equipment from BA Lawn earlier this year. We read the reviews and thought there was no way it could be as bad as everyone says. Our experience with them has been horrific. Our equipment has been in and out of the shop since we purchased it. When we called to schedule another repair, they told us they were tired of hearing from us. The equipment we purchased from them costed well over 10k and has not worked since the day we purchased it, however, they refuse to replace it or let us return the item. Do not ignore all these red flags. Do not purchase a thing from these crooks. read more

At the recommendation of a lawn maintenance business owner, I drove the half hour to BA Lawn & Garden, passing quite a few other equipment dealers, with skepticism. "I'm going to get fleeced;" "I don't have a clue what I need;" "why don't I just hire a service!" You've undoubtedly surmised by my 5 Yelp stars that my doubt was unfounded and that I left as a VIP lifetime customer. It was a busy spring morning and my sister and I were welcomed and allowed to check things out a bit without pressure. When we were ready for help, the owner took all the time needed to guide us to the best equipment for our needs and budget. He discussed pros/cons of each and helped brainstorm ways to make the mower work for special circumstances. The mower was delivered two days later with a lesson on how to operate it (I've never mowed a lawn much less driven a zero turn mower!) I can't say enough great things about my experience at BA L&G in Broken Arrow and will be back to buy another piece of equipment I know nothing about soon! read more

I brought in my Gravely zero turn for tune up, some tire leaks and wanted an overall check on my belts and steering. I received a call that it would be over $400 to take care of several issues. Initially I was pleased with the work done. When cutting my lawn this weekend, I lost control of the mower and slid down a hill in to my fence. The reason I lost control is the powertrain belt which controls the steering and wheels broke. When I found the pieces of the belt, it was obvious the belt was in bad condition. I went in today to show the belt and understand why it was not changed and what could be done about it. When speaking to a woman at the counter, I expressed numerous times how disappointed I was that the belt was not replaced while under service. I was unable to bring the mower in to the shop as it is stranded in my backyard with no way to retrieve it as I can't get my car back to it. I asked her what the next step was in fixing mower and her response was I guess you need to buy a belt and change it. I told her the real disappointing thing is now I need to remove the belt BA Lawn installed and jack it up etc. I don't recall hearing any apology or acknowledgement of any short comings on BA lawn's part. I had to rent a trailer to bring the mower in to pick up and drop off, it's a real ordeal for me even when I could drive the zero turn on to a trailer. With the trailer rental and the repairs I spent over $500 to bring it fixed and I certainly expected a better response from their service department. Everyone makes mistakes, but it's a question as to how you respond that reveals your true character. I was going to buy a small mower for my daughter's new house from there and had spoken to the owner about what to get her, but I'll pass on that and steer clear of BA Lawn and Garden. read more

Called first thing in the morning for a hydro gear seal. I was greeted by a very angry woman named Janet who seemed very annoyed I didn't have the specific number she needed. I told her I would need to go look and she just slammed the phone down and hung up. I called back with the part number and she couldn't get a simple seal kit for over a week. I asked if she could give me the part number she was looking at and she LOST her mind about sharing that information with me. Like it's top secret. I'm in a bind and have used this place several times in the past but not any more. They act like they were gonna go broke over me buying a $50 seal kit from the guy down the road. Which is actually a $29 seal kit online. I don't mind paying more for customer service and supporting local but I will never step foot back in that place. I talked to Janet's manager and he confirmed that they "don't give part numbers" WHAT? One call to the guy down the road at Smiths lawn and Garden and they have me fixed up. They even apologized for the Lady at BA lawn and garden being a Richard. Have the day you deserve Janet, and here is that review I promised! read more

I brought in my 77 year old dads Honda lawnmower for him. It was under warranty. I had already talked to Honda on the phone and they told me the problem was covered under warranty and also a known problem with this lawnmower. The customer service lady at BA LAWN AND GARDEN only wanted to argue with me and pretty much tell me the lawnmower was probably neglected and wasn't sure it would be covered under warranty. Keep in mind the lawnmower had only been used by my dad a handful of times and was in mint condition. Not even any dirt on it. You might get a fair deal on something here but mark my words, you'll regret going in for service. Avoid this place. I was previously warned by a friend not to go here. Don't be dumb like me. read more

New location, same old problems. I bought my mower from them @ 5 seasons ago. I bring it in every spring for an oil and filter change, blade sharpening, etc their recommended maintenance "spring service". I always ask them to clean out the clean out are where dirt and mulch collects. For the third year in a row they did not do that. I am leaving disappointed for the third year in a row. read more

Had an amazing experience at the store! The guy we worked with remembered who we were when we came in a month later after the initial visit! On our first visit, they weren't pushy and just treated us like family. Didn't B.S. us on anything and just shot us straight! I will highly recommend them to anyone looking for a mower and great service! read more

BA Lawn and Garden Sells Lawn mower parts - but will not take returns - Ordered part ; Picked up part - I noticed it was the wrong part Back into store; shown the original part next to replacement Part & clearly wrong part - Sales person said it was a manufacture upgrade - so after going back and forth with manufacture, found out it was the wrong part - I Call BA Lawn and Garden - asking Parts counter Person to order correct part and exchange with wrong part - per Sales Person - DO NOT TAKE RETURNS .. So be informed - best advice order online read more

Purchased a Toro zero radius lawn mower from these guys to keep the money local for Broken Arrow...what a mistake! No problems with the Toro but the tires! Spent over a $100.00 on a replacement tire and within the hour of installing on the lawn mower the tire separated from the rim! Took the tire back to BA Lawn and Garden the next day and they would not replace the tire or refund the purchase price! All they would do is take pictures of the tire and send to Toro and if Toro stated the tire was defected they would replace. Went to Hesslebein Tire and they stated nothing is wrong with the tire but how it was mounted. Contact BA Lawn and Garden and they will still not replace or refund! Staff at BA Lawn and Garden were rude and told me to find another Toro Retailer if not happy. DO NOT DO BUSINESS WITH BA LAWN AND GARDEN! read more

Do NOT do business with this company. I have a Toro Zero-Degree mower they picked up with instructions to do a "bumper to bumper" service on the mower. Upon returning it, less than an hour of mowing the belt slips off and the front end had not been greased. They came out and charged $50 to grease and put the belt back on. Once again, less than an hour of mowing and the belt breaks! They came and picked up the mower to replace the belt. Upon returning the mower they charged us a pick up/delivery fee ($85) to replace the belt that had been on there since the 90s, plus replaced and sharpened the new blades from the initial visit. Shouldn't the service tech have noticed on the first or second time of working on the deck that the belts needed to be replaced? Mike, the owner and manager, is not competent enough to take care of matters on the phone and has a side-kick take care of customers. When asked if they were a member of the BBB Mike said they were, yet a search of their company indicates they are not. read more

Bought a new Gravely 460 mower from them this spring. The bag on the air ride seat broke at 25 hrs. So long story short it took them two and a half weeks to get the air bag in and get it fixed. I will never use them again. But hey the tech that put in the new air bag was very professional. At least someone there is. read more

Did business with BA Lawn and Garden today and was extremely satisfied with the service and treatment I received. They saved me money by fixing a part instead of ordering a new one. Cannot say how much I appreciate their service and knowledge. Having been in the customer service business for over 30 years, the kind of service I received today does not exist many places. read more

I went in to purchase the Stihl Combo Weeder with changeable edger attachment being advertised for $379 along with an additional 2 year warranty with purchase of their 2-cycle oil. I wanted the easy start engine which I was told would be an additional $20.00 Upon payment the clerk handed me my receipt and went to the back to gather my other items. I was charged $479.00 pre-tax for these items which was $80 higher than the price advertised and the additional $20 I was told I would need to pay for the easy start. The lady was very disgusted and went to the back office to check with the sales person and come back and said she would get it corrected. After standing there for another 15 minutes watching her try to figure out how much she owed me, I asked if she could void the entire transaction and re-ring the items so that my credit card company didn't charge me interest on the full amount she originally charged. She told me she was trying to calculate what she owed me with taxes included and would only refund the difference to my credit card. I told her I didn't want her to do it that way because the cc comp. could charge me interest on the full amount and treat her partial credit as a payment and continue to charge interest on the full charges. She then turned to me and snapped and very harshly and disrespectfully said to me, "Well how would YOU like for me to do it." I told her that was not okay to talk to me that way and as I was saying that the owner walked by, stopped for a second then continued to walk into his office. I told her to cancel the whole transaction and that I would by elsewhere that wouldn't treat me that way. I stopped by the owners office to make my complaint and he said he gets complements on her all the time and dismissed me. Sorry but people like that will NEVER get my money! read more

Have been doing business with BA Lawn and Garden for years. These folks are great. Glad to have a local option with so many big box stores in town these days. read more

Took an older Toro Walk Mower to be serviced at Broken Arrow Lawn and Garden. Picked up the mower, it would run for 3 to 5 minutes and stop. Took mower back and advised we thought it might be a problem with the fuel line. Picked mower up, still doing the exact thing as the first time. After much frustration, paying labor $105.00, parts $9.00, we called and spoke to Kristi. She was very rude and unprofessional. Called back and talked to Mike, he said "we shouldn't bring a piece of junk in and expect magic be performed". Wouldn't it have been to everyone's advantage if we were told in the beginning that the mower was not worth fixing? Strange thing is my father-in-law, who is not a PROFESSIONAL LAWN MOWER MECHANIC was able to diagnose and repair the mower with a small switch that (as we thought) was in the fuel line. I do have to say that Mike did refund $50.00 along with telling us not to ever come back. As if we would ever think about doing business with such a poor excuse for a repair shop. read more

Attention: Please do not use this business (BA LAWN & GARDEN), they are rude and can not seem to get it together. Charge you for work they did, when that work was not done properly they charge you again for a diagnostic fee. WHAT!!!! Please choose wisely for your equipment repair needs. read more

Excellent customer service.! I've been s customer for many years. Great products and helpful advice,