PLEASE READ---- BUYER BEWARE
I never write reviews but I certainly read other peoples reviews to help inform my opinion. However, this time, because of how poor the service was from management with Bach to Rock (B2R) and how unfriendly their policies and customer service are to address customer concerns I felt I owed it to others to understand it before you do music or band lessons with B2R.
First, you are obligated to pay month to month. While not a big deal to commit to that it becomes a big deal because of their downstream policies. Let me explain.
If you are signed up for a band, regardless of how much advance notice you provide to B2R that you are not able to make your weekly practice, if the rest of the band is not able to adjust their schedules you are out your money for that week. Given the price for each lesson, one lost lesson a month, which because of kiddos schedules is not uncommon can really be expense to not be able to reconcile that on behalf of the customer. They do not allow your child any other alternative times to make up their session, so that means you lose your money.
Since you pay a month in advance, they also will not refund your money for that missed lesson. Even though the rest of the band may attend and the instructor still hosts the session and gets paid, regardless, they will not reimburse or give you a credit towards next months charges. So in essence they "lock" you in for the month and regardless of any personal circumstance or sufficient notice, they DO NOT CARE, and provide no recourse or refund.
When I attempted to address this concern with management (Trinidad Agosto - Assistant Site Director) they were complete unconcerned, rude and unreasonable. They just kept repeating, this is our policy. Whether the policy provides no concern for the customer, they could care less.
Thus, unless you are 100% confident that NO personal circumstances will arise, and that you will never need to miss or adjust a lesson I would advise you to find music lessons else where because will will become very frustrated and then it only gets compounded when you try and appeal to reason with management and they have no concern in the world to try and do the "right thing" on behalf of the customer.
Signed frustrated customer that will never do business with B2R again. read more