This is by far the worst place I've ever taken any of my gear.. two guitars, and a 1993 blues…read moreDeville, and both guitars came back, messed up and had to be returned. We're talking out of intonation, and one Guitar had a loose Jack that was fine when I brought it in. Then I take my amp there to get worked on and after three weeks and $200 worth of service it's still got problems. This is by far the worst place to go. Being from Los Angeles I've worked with many techs in my 55 years as a musician, and never had to deal with such incompetence. However, anybody can make mistakes, and it's understandable that things do happen but in three separate episodes, the job was not done correctly and I have to keep going back to hopefully get it done right. Then on top of it, Matt, the owner tells me he doesn't like the way I am talking to him. Well, Matt, maybe you think it's no big deal, and I guess you think I should be happy to drive 40 miles round-trip over and over and over again so that your "techs" can get the job done right. Absolutely pathetic! Do yourself a favor and find another place to go because these guys are high priced amateurs.

Fantastic little hidden gem of a guitar shop. These guys have worked on many of my guitars and…read morehelped me take them from "pretty darn good" to "holy **** this is awesome." They have quick turnarounds on most work, a really cool selection of guitars and amps, and great staff who really care about getting you what you want. Highly recommended across the board. Thanks guys!

My daughter and I came in looking for a case for an acoustic guitar. We interacted with several of…read morethe staff and they were all helpful and great people, but they noticed that the acoustic we had was very large for my daughter and showed us some smaller options. We came in looking for a case, but Rodrigo recommended the South store that had a better selection of smaller acoustics and we bought one the next day. Good call, Rodrigo! She is having a much easier time playing now.

This was one of the most frustrating customer experiences I've had. My credit was not the issue,…read moreyet this company still acted like I was unworthy of basic service and tried to force a $600 deposit on top of monthly rental charges. I had already been a customer for a year, paid every bill on time, paid a deposit at the very beginning of my account with them although my credit was GOOD. Not fair, not poor, GOOD, and still got a nonsense explanation that made it clear they either don't value repeat customers or don't know how to apply their own policies consistently. I walked away and found another company (Blackerby) with far better service, better rates, a $125 deposit, and no credit check. The difference was night and day. This company's deposit policy feels arbitrary, their pricing is excessive, and their treatment of customers is flat-out poor. I would not recommend them to anyone. By the way I paid for an entire year of rental upfront with the other company and still paid less than the $600 deposit fee that Strait Music tried to play in my face with.

I was disappointed that Strait Music moved to Westlake, since their old location was so much closer…read moreto me, but my guitar needed repair and these guys have helped me before. New location is very nice! The technician repaired my guitar while I ran to nearby Trader Joe's. I hated the drive back home, but I'm really pleased with their service and prices. I'll be back.

Straight. Using haas a. Great selection of guitars and keyboards. If they don't have. The specific…read moreaccessory you're looking for they will help locate and specially order it at no extra cost.The staff are always super helpful and knowledgeable!

Been a while since I've come to see Chris. And I regret it. He is so easy to work with and will not…read morestop until he figures out how to make your guitar sound like heaven. Super nice and responds quick. This is like the 5th or 6th guitar he's worked on and each one comes out perfect and in a timely fashion. Prices are super reasonable. Go see this guy now

You can definitely read what everyone else has said, and all I can add is that I found my guy…read more From the way he has RELENTLESSLY hounded down an annoying buzzing, to how he fixed my own attempt to do some work, to the overall quality of his own craft and above all how nice and fun he is to be around. I found my guy. Is there a sixth star?

Not what I expected. Seems like a rush job setting up my guitar…read more I think I'll do the next set up myself. Seems expensive for what I got.

I bought a scrapper Les Paul on eBay that had all of the wiring ripped out except the pickups. I…read morehad no idea what this guitar would sound or play like, so I gave Andrew a call (he answered and I got a quote and appointment set up within 5 minutes) I got there and asked him if I needed a setup, and instead of being un-transparent like other repair places, he tested the intonation and sound right in front of me so that I could hear if it was sounding right. He seemed pretty busy this week and told me it would be about a week's wait for my work to be done. Well, Andrew called me in HALF the time he said it would take to finish the job. He let me play it in his home to make sure everything worked okay. Well, holy cow, this guitar sounds and plays better than the Gibson Les Paul classic I hawked a year ago! His prices are really great too. Definitely going back to Andrew in the future. Thanks!

I came to this spot yesterday to buy yet another instrument for Thing One. This is now his third…read moreinstrument. He plays the guitar, tuba and now the doublebass. If he doesn't turn out to be some type of someone in the music industry when he's older, lawd help me..he's gonna be disowned! However, I have been communicating with this business via text for about a month now to get a doublebass ready for Thing One. In the communications, we have discussed the required height, type of bow, and type of use this instrument would get to determine which base would be the right fit. When we arrived to pick up the bass, we were greeted warmly and given a quick lesson on the proper care of the instrument. This process took no longer than 30 minutes from arrival to signing the paperwork. I am looking forward to hearing the tones of this beautiful instrument in my home.

I came here to get a violin restrung and bow rehaired after my parents found my old childhood…read moreviolin. I had no idea what to expect since I stopped playing a long time ago, but Russell and Derek were so helpful! I was completely out of my element, but they explained everything patiently and I felt so welcomed and at ease after talking to them. When I said that a friend was going to use the violin to help her little sister practice, Russell mentioned that they have bright colors for bow hair! I chose purple hair and was so excited even though I'm not even the one playing the violin. I wish it had been an option back when I played!

I have a 1980 Mesa Boogie MKIIB that was serviced and retubed by Adrian. It has never sounded…read morebetter. I added an extension cab with an EV speaker that he also loaded for me. My band mates were blown away. Adrian also did consignment work for a number of guitars and amps. He does a first rate job and I am very happy with his results.

Adrian is a great tech. He is also a very reliable and drama-free. Highly recommended!read more

Honest work and great prices. This guy is a real straight shooter. I highly recommend him if it's…read morea partscaster, repair, or custom build. He does it all.

All star. The dude is humble and gets everything done for a good price and in a short period of…read moretime. He was EXCELLENT