I cannot recommend this dental office. I have dental insurance which I pay monthly. My insurance…read moreentitles me to 2 cleanings and 1 x-ray per year with a $50.00 deductible. I went in for a cleaning in June 2024 and was informed that I owed $438.00 that went back to November 2022. At no point did Jennifer Williams' office notify me of an outstanding balance. Their office failed to submit the charges from 2022 and said that it was my responsibility to pay the full amount even though it was their mistake for not filing the claim (or refiling the claim in a timely manner). The dental insurance company only allows 1 year from the date of service to file a claim. Jennifer Williams' office takes no responsibility whatsoever for not filing or waiting to let me know 17 months later when there was nothing that I could do with my insurance company. Their office lays the blame on a past employee and Dr. Williams takes no responsibility whatever. And I was told that there are many patients that have the same problem. Find another dentist. Not this one!

From the owner: It is so important to have your teeth checked and cared for by a professional dentist regularly…read more This is why the team at Jennifer S. Williams, D.D.S., PA Family Dentistry makes certain to provide the people of Southport, North Carolina with experienced dental care. dental surgery services Regular preventative care visits, along with conscientious home care, are the most important factors in achieving and maintaining good dental health. At Jennifer S. Williams, D.D.S., PA Family Dentistry we try to help you maintain a healthy recall interval, which allows us to prevent problems as well as slow down the progression of oral diseases such as gum disease and decay. Our goal is to render comprehensive dental treatment without fear, pain or anxiety. Our staff understands and respects people who need a little tender loving care to have dental treatment. We are here to help you! It is our hope that our training and experience will give you the ease and confidence to complete this new phase of your dental care. Contact the office of Jennifer S. Williams, D.D.S., PA Family Dentistry today to make an appointment!!

Had the best experience at a dentists office. Sounds crazy but it was! We moved here a few months…read moreago and was nervous about finding a good dentist. Had a back upper tooth that was in bad shape causing pain and ear aches. The staff was top notch and friendly. Dr Laura Bachara was very informative, friendly, and professional. She explained everything, didn't try to "sell" me other procedures. Dr. Bachara showed confidence in what she was doing and made me feel relaxed. Her assistant Susanne was great. A very important aspect of the visit was the Covid19 protocol. It was very good and I had no doubt at all they were serious about protecting me and themselves. The price was reasonable. She also called me at home later that evening to see how I was doing. I'm sure not many dentists would do that. I hope to never need a dentist again, but when I do it will be with Dr. Bachara.

This review does not comment on the quality of care given by the dentists in this clinic. The…read morereason for the 2 star review is that I have been dealing with a severe toothache for approximately one week. I called last Friday to tell them that the character of the pain had changed from pain with biting to a chronic toothache. I was told to take the painkiller tramadol. I called the office today at about 8:43 AM to inform them that my appointment with the Wilmington endodontist had been changed from Thursday to Friday. The staff told me that the appointment was for evaluation only, and not for treatment. The staff at this office told me that the referral was for treatment as well. I was told that the dentist would call me back today to ascertain where the treatment was to be given. If treatment was not at the endodontist, then I wanted an appointment for next week for treatment at this office. I did not want the toothache to continue any longer. I was not given an appointment, and the dentist never called me back. There was no concern for my level of pain, nor a response as to which office was to provide treatment. The referring dentist should have contacted the endodontist to work out where treatment was to take place and when.

I found the Staff and Doctor to be warm and friendly. I was also impressed by their knowledge and…read morecutting edge technology. I was dreading my appointment because it had been a few years since my last appointment with a different Dentist. I was pleasantly surprised by my experience. I'm relieved that I found my new Dentist and that I can trust they have my best interest at heart.