This is THE BEST physical therapy office I've ever used! Much better than my experience at other…read moresites even (---ford) which didn't seem to know how to accommodate a person with my needs. Having RRMS with intermittent ataxia makes PT a challenge, if you don't know how to work with this kind of situation. First off, Sherry was fantastic at finding a spot for me. I had to wait a month because they're so busy but she worked to secure my appointments for the first 10appts! That's fantastic as I don't have to ask week to week regarding my next appt. Both Lindsey and Greg are amazing. They know what they're doing and the work to address specific client needs rather than pulling out the "cookie cutter" approach. This is important to me because though I'm apparently the first patient with my challenge, you wouldn't know it by their skill in helping me to train my hair even during a flare up. I'm a super fan of the ultrasound and ice with e-stem to alleviate any soreness from the PT. An added bonus is that the office is located inside Delta Valley Gym. I'm able to work on the recommended exercises myself, before or after a PT session and not leave the building! We're members of the gym anyway but the PT offers a month free at the gym if you're not already a member.

I've been coming here for a few weeks now... recovering from and learning how to function with a…read moredysfunctional (I have Chondromalacia patellae which was discovered via MRI after a recent injury) knee. And... I've been very happy coming to Balance Physical Therapy for my rehabilitation. The office staff has been really easy in regards to being flexible with my appointment scheduling. I lead a very busy, ever changing, chaotic, wouldn't change it for the world, fulfilling life. It's much appreciated that Balance Physical Therapy understands that. As for my therapy, I've worked with both Lindsay and Emma. Both are very knowledgeable and fun to engage. Taking the time to answer any and all questions that I toss their way. A phenomenal group of people doing an amazing job. I'd definitely recommend to anyone needing physical rehabilitation.

Front desk of this office is the worst customer service I've ever experienced. The PT dr however,…read moreis knowledgeable and kind. Sandra in the front office, she doesn't answer the phone. She's snarky, unhelpful, condescending and rude. I was there for a workman's comp case and raved about the Physical Therapist, and then I experienced the mess of his front office.

We transferred to select physical therapy in concord after Miss Sandra and her very nasty attitude…read moreand unprofessional behavior. Do yourself a favor and GET OUT OF HERE! I would much rather drive 25 minutes to concord, the service and the physical therapy is soooo much better. They are 10X more hands on.

I was referred to them due to right hip right knee pain and right foot swelling? I have a previous…read moretibia compound fracture and bilateral fracture with the left femur fracture and that left me unable to walk for a year. I asked the doctor what activities can I can and cannot do and his response was try not to fall again as a joke. This journey with my lower extremities has been extremely difficult for me a lot of trauma and while I'm in pain seeking help there's no room for jokes and games and mockery of my pain and my condition. I left with more questions than answers I felt like it was a joke or I wasn't taking serious. My pain wasn't taken serious. Due to the unprofessionalism of the doctor I was seeing and the long wait times I do not recommend this this place.. literally on my way to the ER hopefully I can get some quality healthcare and the doctors there actually listens to me.

This place is awesome. The staff are friendly, the place is clean and it's big enough that even…read morewhen they are busy you don't feel like other people are right next to you. Also - the PT aids are fabulous I've worked with 4 different therapist while rehabbing my knee and all of them are wonderful. When I get my next knee replaced I will be requesting to come here for my PT. Thanks for taking care of me!

Appointment was rescheduled at their request. I agreed. I show up for the appointment ... sit until…read more25 mins past appointment. Only to be told, their system is down and I have to reschedule. I was patient with this but the front desk has the personality of a snail. What about the pain? What about the pending care? What about the time already spent waiting for the original appointment? Also doctors can't work without the computer? You cannot diagnose?

I thought it was just me, that for some reason they just didn't like me, but after seeing these…read moreother reviews, it seems they just don't care about their patients. I'm made to feel like I'm a bother by Dr. Kronick and by his PA, David Brand. They seem uninterested in my care or concerns. They seem exasperated if I ask questions. I waited over an hour past my appointment time last month with NO other patients in the waiting room. This place feels unwelcoming, unfriendly and that makes me nervous to trust them to do a surgery on me. I'm not used to being treated so poorly by doctors. Local may be convenient, but I'm willing to drive for peace of mind that I am in good, caring hands. Staff needs lessons in how to speak kindly to patients as well. I left in tears.

I was looking for a chiropractor who could help support me throughout my pregnancy, and I'm so glad…read moreI found this practice! It was surprisingly difficult to find a chiropractor experienced in treating pregnant women, so when I saw that Dr. Adler offered prenatal care, I knew I had to give it a try. At 33 weeks pregnant, I started experiencing hip and lower back pain, and after just my first visit, I could already feel a huge difference. The pain and discomfort started improving almost immediately, and I finally felt relief. My only regret is not coming in sooner! I recommend this practice 10000%! Everyone is incredibly friendly, professional, informative, and welcoming. The office is also very clean and comfortable. Such a great experience overall!

Dr. Adler made me feel very comfortable with the whole chiropractic experience. He genuinely…read morelistens to all your concerns and questions and does not rush the process. I was super anxious from previous experience at a different chiropractor office, but Dr. Adler made me feel very comfortable. The office is very welcoming and I left having years worth of tension relieved by a few adjustments. Thank you the awesome experience and my mom and I look forward to seeing you soon!

The staff was nice. I don't like that you see two different staff for different stuff. And they…read morecharge you a cancellation fee if you don't call 24 hours before. I called the nite before because I had to work in the morning. they charged me the cancellation fee. No it was not 24 hours but they could had waived it as a one time courtesy since I was returning. I believe in Customer Service and that was not.

Great experience every time I go in, the Physical therapists are are always encouraging and…read morehelpful, would highly recommend

This is a wonderful business and Byron is an exceptional trainer!! He is helping my spouse a lot!!…read moreKind and courteous man, very professional and has a massage therapist and red light therapy there to help the clients as well!!

Byron has really helped me with the foot, knee, ankle pain I've had. Super knowledgeable and knows…read morewhat he's doing!

I walked in today and was welcomed by the staff of this facility but Valerie was the one who gave…read moreme everything I needed to feel like I was at home with everything I needed . Her smile was bright and conversation was nothing less was perfect . If you visit this place I hope you feel the same way that I feal from her company . Good luck

If I could give zero stars, I would. My experience with Tracy Goldman in pediatrics was terrible…read more She started out very nice and caring, but that changed drastically when I began asking questions. She seems to believe her title makes her a god who must be obeyed. If you don't question her, you might like her--but in my experience, I would strongly recommend finding a different doctor.

Went In everyone other than the doctor or what they call a doctor was nice…read more The MD wasn't bad but he just kind of had an attitude the whole time I told him something and he pushed me off and said tell your main physician I'm telling him that I don't have one and I'm trying to find one and he just put me off. Everything I had to say he basically just said I'll go tell your doctor when I just told him that I don't have one he wasn't listening to a word I had to say he was just very incoherent what I was saying. $80 for them to tell us we're fine totally laughable of an experience. On top of everything when we walked in there was absolutely no security at the door whatsoever then when we came in he started dogging us as if you've been watching everything the whole time. Not sure what's up with this facility? I get you're upset with people coming in because they're sick but I haven't been sick in a very long time so this is very unusual for me that's the only reason I had to come in is because my throat felt like it was closing in on me and I couldn't breathe but he didn't care to hear anything I had to say and just told me to take ibuprofen or Excedrin and sent me on my way. Yeah thanks for telling me to take a pill when I can't even barely drink water because my throat is so engulfed no Covid though so yay. When he came in he kind of stepped back at me and kind of threw his hand up as if he was like repulsed to even touch and be by me when he already knew that I was Covid negative. The lady at the front desk was very nice but she also sounded very sick and didn't seem like she should be there so for people to be treating me different because I'm sick and treat me like I shouldn't be there at a place that is built to see sick people I'm not understanding why I get looked at and treated as if I'm a monster. The one that walked us to the room she literally threw us in there and slammed the door in our face and said they'll be here in a minute bye... Oh my God the service is crappy here! Can't say I would actively look out going to this place ever again. Very unhelpful and very rude. I wouldn't recommend you to go to this place whatsoever try a different town city state anything but this place.

Occupational therapy experience was a disaster. PCP recommended getting checked by OT so I went to…read morethis lady Patricia. Reception got paperwork done which said deductible was waived and I was responsible for copay only. Fast forward 3 weeks and I get 300$ for initial consultation. Upon enquiry with billing, they had used 2 codes for my visit, that resulted in 2 charges. Everybody apologized but no one was ready to help. Patricia herself didn't do much. Spent 30 minutes doing mundane stuff and gave me 2 printouts to take home. These were most expensive and useless 30 minutes spent of my life. Thanks for reading.