BEWARE OF BED BUGS and a company that will not make things right when you get bit in one of their homes! Horrible customer service! Don't get bit! Literally! read more

Stayed in several of their houses - some are OK but avoid Granny Smiths at all cost. - Arrived to find house an absolute disaster - burnt eggs in the sink, tub and toilet filthy - beds dirty. Avoid at all cost. If you try to get satisfaction from Backroads Reservations they ignore you - there are some nice little motels in Bandera and Kerrville - try them and avoid the hassle and save a little money too. read more

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A sad remembrance of a long weekend! The house was nice and pretty, but the water made us sick! We were not warned that there were jobs going on in the street, and that we shouldn't drink the water or use the ice from the freezer. We got so sick that we wondered if we were going to be able to drive back home. Also, I found that the house needed a deeper cleaning. We called Backroads to let them know about the issues we found and they never called back. read more

They made a recommendation by what we were looking for over the weekend and they were spot on with the Bed & Breakfast they suggested. Great place to stay. Backroads sent all the info and directions via email and everything was in order when we got there. Had a great trip! read more

Rude, rude, rude! If you have an issue with the place you stay, be prepared when you call Backroads reservations to deal with someone who has no customer service skills. The person I spoke to was condescending and even told me "perhaps you should have stayed in a high rise hotel". The B&B I stayed at had an infestation of millipedes (my husband and I saw over 30 of them in the room we stayed in. Millipedes are poisonous and secrete cyanide. This may or may not cause an allergic reaction in persons who come into contact with it. I am very phobic about bugs so this was like a nightmare for me, I could not sleep all night. The owners of the B&B were very sympathetic and apologetic. They assured me that they would let Backroads know that it was okay to refund the $152 that I paid for the second night since I did not stay an additional day. I actually left around 9am the morning after my first night. Even though it was an awful experience (there was also constant traffic noise because the B&B was directly off a busy highway and something was scratching around outside all night), I still paid $152 for the first night. My weekend get away in the Texas Hill Country with my husband was a complete bust! I would not use Backroads reservations for any future transactions. The "lady" (I use the term loosely) I spoke to at Backroads Reservations repeatedly insulted my intelligence by telling me that what I saw was not millipedes, but worms from the oak leaves on the trees around the B&B. I confirmed on a pest control site that they are in fact, millipedes, worms do not have legs! She also stated that no one had complained before, maybe what she really meant to say is that they have not accepted any complaints before! I can accept that the B&B had an issue and I did not mention the place directly because the owner's were so understanding and apologetic, but the insulting way I was treated by Backroads is unforgivable! To conclude.....stay away! read more

I am writing this review not on the Backroads Property Management company but on one of the properties they manage. This summer we rented the Casa Rio River House managed by Backroads. We were quite disappointed in it for several reasons: -As we were leaving our home for the trip, the property owner called to "welcome us to her vacation rental home". Although she tried to sound welcoming, something about her voice made me feel as if I was dealing with an unhappy person with a "pissy attitude". Later on, I found out my intuition to be correct. -The property description says you can get good cell reception. They just forgot to mention you get good reception if you have AT&T as your cell provider. Unfortunately, we had Sprint and needed to be able to check our E-mail for work. -The roped stairway to the river is very steep and the ropes are rotten and very loose. Not very good for providing support if you need it. -The outside deck does not have any type of covering so don't plan to sit out there during the heat of the day. -Being so close to the river, we expected to be able to see the river from the deck. That would be possible if the brush was cut away from the railing. That's a no-brainer - not sure why this hasn't been done! -The mattresses on the beds are very cheap and not comfortable at all. Don't expect an average-size adult to sleep on the sleeper sofa. There's a bar that digs into your back! -The living room is equipped with a nice television and couch, however, if more than 3 people want to watch TV, you either have to sit on the floor, a kitchen stool or a very uncomfortable wicker chair/stool. -We're not clean freaks but for the money, we expected the house to be clean. The refrigerator was dirty and the cabinets had crumbs. The couch was full of cereal-under the cushions and underneath. -The kitchen is lacking in utensils. For example, we could only find one picture to mix a drink in. The other utensils are very disorganized and old. -The website says there is a washer and dryer. They don't mention the washer and dryer are in the pump house which is about 30 yards from the house! Beyond the problems we experienced, the best part of this property is the river access. Once you get down the stairs, the river is great! You only have to drive about a mile up the road for a put-in point for a several hour float trip back to the house. You only need to find someone willing to shuttle you. The river area directly in front of the house is a nice, shallow place to play in the water. There is also ample shade at the side of the river. There is a fun rope swing across the river that the kids really enjoyed. Before renting this property, I strongly suggest taking a tour. It's up to you to decide it it's worth the very high price. We have rented many vacation properties and I personally think it's way overpriced! Next time we plan a Frio River vacation, we'll stay at the property next door. It's a much better deal! As for paying over $3,000 for a week's stay at Casa Rio River House, we can get a house that's 4 times as big, brand new and is directly on the beach without brush impeding your view on the Texas Gulf Coast for less money! read more