Jen is super knowledgable and does exactly what I ask every single time! I have long hair (and it…read moregrows at the slowest humanly possible rate) and usually just want my split ends off, this is no easy task because I've been to many salons (we are military and move a lot!) And most people cut SO much hair off to just get my dead ends and shape and I loose way too much length, Jen knows how to magically trim exactly enough, with a good shape, for me to continue trying to grow my hair out. She is also amazing at Up-do's for big events. I had dozens of compliments!

I took my mixed daughter to Mary's for knotless box braids, and I have to say I was immensely…read moreimpressed. The ladies worked fast, handled my child's straighter textured hair wonderfully, and made her feel at home in the shop and the chair. We were running late and the lady I corresponded with was very understanding and accommodating. The braids and parts were neat and there was a huge selection of hair colors available. I will definitely be coming here for myself and bringing my daughter back!

Scheduling was awesome . I got exactly what I wanted . Great service . One person worked on my hair…read moreand then another stylist joined in.

Every other salon I go to, I leave hating my haircut. But today was amazing--I went to Kirk and I…read moreLOVE it! He was super kind and considerate with my special needs boys (he gave them great cuts too!), was fun to talk to and has great products. I highly recommend!

Kirk does such a great color and cut that twice, while shopping in DC, a woman made a beeline over…read moreto me to say " who does your hair? I love it! "

I scheduled hair hi-lights & lowlights with a trim. I am very pleased with the outcome &…read moreabsolutely going back. It's a great location for west Omaha with private hair dressing rooms, great service & easy to talk to your hairdresser to get the look you want!

Excellent customer service! I got a clean and close shave and cut and great suggestions for…read moreongoing skincare. I look forward to returning.

My review will begin with zero stars!!!! His appt was @1& he didnt even get in the chair till…read morealmost130. I took my 17yr old to get a taper & he was charged $45. I called prior to going in & was quoted $45 for a trim & taper. Well my son didn't get his trimmed at all. Then due to him only having $25 that he thought would pay for his taper, I ended up using my VISA bcuz when he called me to let me know what was going on they had the audacity to follow him out the door like he was stealing!!! THIS IS WHY BLACK PPL DONT SHOP WITH THEIR OWN..NEVER AGAIN WILL I SPEND WITH THEM & WILL GIVE A POOR REVIEW TO ANYONE THAT ASKS.

Courtney never disappoints on getting my hair as blonde as I want it to be! It is beautiful in the…read moresalon with a boho chic clean vibe. Courtney has helped my hair feel healthier and look healthier too. She always gives me great advice on products to use for my hair and she introduced me to Davines hair care products which have been a game changer for me! This is an Oil Non Oil, NOUNOU shampoo, and NOUNOU conditioner have been amazing to my hair. Courtney even styled my wedding hair and made beautiful big curls just like I wanted. I recently just moved, but I am hoping to come back to see Courtney whenever I visit and am in town. She is THAT amazing! Thank you Courtney for always being so kind, welcoming, friendly, helpful, and an absolutely incredible hair stylist!

I have been going to Courtney for nearly 7 years, my daughters both go to Courtney/Emma. My hair is…read morein the best condition because of her expertise and knowledge. I can't say enough about her professionalism, her products quality, and her salon feels so welcoming! She literally gives her everything to her clients and stylists!

I was new to Nebraska and found Courtney. I needed my extensions pulled up that were only 4 weeks…read moreold. I had a tremendous amount of fake hair and my real hair is super thin so I had her remove them instead of pulling them up. long story short, she didn't even use 1/3 of the amount of hair. She asked me if she could "hold my hair there at her salon". I thought she was doing this out of kindness. Turns out, weeks later I decide to remove extensions and have natural hair. I asked for my extensions back and Courtney goes MIA. Months later I get an appt with her assistant and Emma (the assistant) asks me if I'm getting extensions again. I told her not right now. I was going through bad divorce (which they knew) and I was actually living back in Colorado....which they had known prior bc I asked Courtney to mail me my extensions and I'd pay for them. At the end of my appt I was in my truck leaving and Emma runs a bag out to me and it literally had one strand of hair. I said what is this and she stated my extensions. I said there must be a mistake bc I had so much leftover hair which is why Courtney offered to save them for me. Now Courtney states that's all she had. Bullsh*t. I can add up all the air I took it bc I still have it Plus all the hair I originally purchased and it doesn't add up. She knew I was leaving Nebraska and going through divorce so she decided to take advantage of me. She could have told me the truth and I would have accepted it. But to hold face lie to me like none of this went on. Unbelievable. She claims to be a good person but her behavior speaks otherwise. I would not recommend her or Emma bc Emma is lying and covering for her. Absolutely unacceptable!!! I am open to talk to anyone who wants to hear the story. I have no reason to lie and make this up. Email me anytime!!! I am so hurt that she would do this and sit and lie to my face. Disgusted really.

Here is a more extended, thorough, and highly polished version with stronger detail and flow while…read morestill keeping it professional: I am writing to formally express my dissatisfaction with the experience I had during my most recent visit to Koko's braiding shop. As someone who has been a returning client and has genuinely appreciated the service in the past, this experience was not only disappointing but also frustrating and unexpected. To begin, there was a significant issue regarding payment that immediately created confusion. Upon arrival, I was informed that Cash App was not an accepted form of payment. This came as a surprise to me because, during my previous visit, Cash App had been accepted without any issue. At no point prior to my appointment was I notified that there had been any changes to the shop's payment policy. I completely understand that businesses may update their policies at any time; however, it is essential that such changes are communicated clearly and in advance. Proper communication ensures that clients can come prepared and helps avoid unnecessary misunderstandings or inconvenience. Had I been informed ahead of time, I would have made sure to bring an alternative form of payment and the situation could have been avoided entirely. Unfortunately, what could have been a simple misunderstanding escalated unnecessarily due to the manner in which it was handled. When I attempted to explain my confusion and clarify the situation, Koko responded in a raised and aggressive tone. I felt that I was being spoken to disrespectfully, which made the interaction uncomfortable and upsetting. I was not argumentative or confrontational; I was simply trying to understand the situation and find a solution. As a customer, I believe it is reasonable to expect to be treated with respect and professionalism, even in moments of miscommunication. Rather than working toward a calm and respectful resolution, the interaction intensified, and I was ultimately told not to return to the shop. This response felt excessive and unprofessional, particularly given that I had previously been a loyal and satisfied client. In addition to the payment issue, there were also concerns regarding the level of service and professionalism during the appointment itself. Koko arrived late to her own shop, which caused a delay in the start of my appointment. Timeliness is an important aspect of any professional service, and arriving late without proper communication or acknowledgment can create a negative first impression. As a client who arrived on time and prepared for my appointment, this delay was both inconvenient and disappointing. Furthermore, I was instructed to begin taking down my own hair upon arrival. While I understand that some stylists may require clients to come with their hair already taken down or may charge separately for that service, this expectation was not communicated to me beforehand. Being asked to do so unexpectedly placed me in an uncomfortable position. Additionally, I was not provided with assistance while taking my hair down. Instead, Koko appeared to be resting rather than actively engaging in the service. At that time, there were no other clients present in the shop, which made the lack of assistance even more noticeable. I felt that, given the circumstances, a higher level of attentiveness, effort, and customer care should have been provided. This overall experience was particularly disheartening because it contrasted so strongly with my previous visits. I had genuinely enjoyed coming to this shop and had developed a level of trust and comfort based on past experiences. However, this visit significantly changed my perception. The combination of poor communication, lack of professionalism, and inadequate customer service created an environment that felt unwelcoming and uncomfortable. As a paying customer, I believe it is important to be treated with respect, to receive clear and timely communication regarding policies and expectations, and to experience a level of service that reflects professionalism and care. Unfortunately, those expectations were not met during this visit. The way the situation was handled made me feel undervalued as a customer and ultimately led to a very negative experience. Due to the nature of this interaction and the overall experience, I no longer feel comfortable returning to the shop. While I regret that my perception has changed, I believe it is important to share this feedback in hopes that it can be taken into consideration. Improvements in communication, professionalism, and overall customer service would greatly benefit future client experiences and help prevent similar situations from occurring.

Worst salon I've ever gone to! They're rude, extremely pricey, and will rush to finish your hair. I…read morecame in one day asking for a sew-in with a side part leave out and they said no problem. They finish my hair pretty quickly and give me the mirror. It looked terrible! I tried to get the hairdresser to fix it but she kept saying it was MY FAULT that my hair was too thin and yelling at me to pay up because she had things to do. After I told her repeatedly that I wouldn't pay she agreed to try to create a closure but it only made things worse. Then she told me she'd redo my hair. She took everything out and unbraided the cornrows underneath. Next thing I know she's telling me to leave because she and the other hairdressers do not feel comfortable redoing my hair. Mind you I was pretty upset and in tears but left and went to the salon next door. I will not be going back there, and I really hope that business shuts down.