Tried to make an appointment for an oil change and guy in the shop thought he was a comedian smart wise a.s. I didn't have time to deal with such rudeness. Never will touch any of my vehicles. One person does it for the entire company. Guys name was one I couldn't pronounce. read more

Had my father's vehicle serviced and had the best and easiest time getting in and out. Service knocked it out of the park and the sales team showed me around and let me test drive their new models they had on the lot. Very nice people... 100% recommend!!! read more

Great place with an amazing team! The service department was very clean and professional! The entire staff was courteous and helpful especially Weston! read more

Two separate experiences with this dealership, both were not good. Last august the AC compressor on my truck quit. I took it to Bacon for them to replace the compressor. About a week goes by, I get the call it's done. Come pick it up, I pay, I'm handed keys, $1500.00 later I have to walk around the parking lot to find my vehicle, and it's absolutely filthy. Would have been nice to have a courtesy wash, but at the very least go pull the truck around to the service drive so the customer isn't wandering around looking for it. Oh well, chalked it up to a Friday. Fast forward to this August and I purchased a truck used, that only came with one key. I wanted to have a second key cut for it. I go in, speak with the counter person in parts, he says the key is not in stock but they can order it, have it in a few days. It's $53 + tax for the key, $50 to cut it, and programming will be additional at the time of pickup. I agree and pay the $111.00 for the key and cut, and leave to wait for their call. A week goes by and I call to see if it's in. "No sir, hasn't shown up yet." "These keys take time." Ok, so I wait. Another week goes, and again I call. The gentleman checks and says "nope, it still hasn't come in." At this point I call Hall GMC in Tyler and ask them about ordering a key. They said it's not in stock but can have one tomorrow. I decide to deal with them instead. So I call Bacon back and tell them I want to cancel the order. The parts guy sounds surprised, says "give me a moment to check." He comes back laughing and says "yeah we can cancel the order for you." I said let me guess, y'all never even ordered it, did you? NOPE! Two weeks I waited after paying for a part they never ordered. THEN I call the cashier to make sure the refund will be processed at once. "Oh, I need to check with parts, I haven't heard anything about this." She comes back says ok, we'll take care of it. I ask if it will go back to the card on file and she says "oh I need your card number to process the refund." How would they have done it otherwise? I would have hung up and had to wait another week to then find out they couldn't process the refund because they didn't have the card number. After a week the charge is finally returned, and I go to Hall. They order the key, and charged me NOTHING to cut it. I was informed that it would need programming and I would make an appointment for that service at a later date due to time constraints. Class act outfit. We service both of our GMC's there now. Bottom line, this was handled very poorly, and possibly unethically. To charge for a service that another dealer does not is outrageous. The parts manager at Bacon is rude and can't be bothered to help paying customers. I did not have my title at the time of payment and he went on and on about how he would not cut the key until he had proof I owned it. Which is fine, but you took my money anyway. No one knows what is going on. Amateur operation. If you own a GM product in the greater Tyler area, go to HALL GMC. They will take care of you. read more

We put my truck in for service. They kept it for an entire week and only ran a diagnostic check. In addition they changed the oil with out being asked to. We were without a vehicle an entire week and paid 220 dollars for an oil change we didn't want. read more

If you are looking for an amazing dealership experience, this is the place!!!! Our Corvette Group (22 cars) departed Dallas on our way to Beaumont for a car show during Hurricane Delta. On our way there I had smoke coming out of my car from a previous oil change performed at another dealership in Grapevine, TX earlier that week. The smoke was noticed by other cars while on the caravan, at one of our comfort stops it was determined that my car was overfilled with oil and needed to be drained. We called the nearest dealership for help and Bacon Auto Country jumped into action. They took me in right away(no wait) and took care of my problem right away. We had half of the group fall behind with me for safety on our trip and the guys at the dealership were very friendly and appreciative we were there. After they completed the work I approached Mr. David Brown who did not charge me for the oil change and wished me a great trip. I was blown away!!!!! WOW!!! These guys are honest, friendly, thoughtful and just flat out someone I want to do business with ( and so should you). Thank you Mr. Brown and your staff for taking care of my car and getting me down to Beaumont where I won 2 trophies at the car show YOU GUYS ROCK! read more