Things have changed since I graduated and left the area. Primarily, the customer service is missing. Couldn't purchase online. Tried to use another card. Nil. Called and emailed. They didn't answer all day Monday. Someone emailed at 11:40p Monday night. I replied. No follow-up. Someone called back Tuesday 10:42a after the intended departure and paying cash equals no guaranteed seat and the upcharge is wild. $30 cash or $23 online for this trip. Anywhoo, I still couldn't buy online with the rep. I had to use her to complete the purchase. Same info. Yet I couldn't purchase she could. And, spelling names and streets is annoying when I can just type online. Maybe they'll get it together with the service and follow-up. read more

price is good for commuters that don't want to pay ridiculous Dane County housing costs. Would be a better service if they followed their own policy about not stopping if people aren't at the shelter. The bus to Madison stops at the mall stop "just in case" - that's not what the policy says to do. Second, the mobile charging and outlets are not intuitively placed. mobile charging is under the seat in the middle instead of next to the outlets right in front of you. Third the pass wasn't scanned. Sounds conven, maybe it is, but at that point you might as well take cash. Fourth the driver was having a VERY hard time keeping the bus in the lanes during modest wind conditions. read more

Customer service here is non existent. Forgot my airpod case on their bus, so I went to their website to see if they had a lost and found section which they did not. I then called the number they provided on the website numerous times different days with it going to voicemail. Was never able to get in contact with anyone read more

Bus rides are fine, drivers are usually good. As a college student who takes this bus route quite frequently, I've experience late bus arrivals a good amount of the time. Yet, when I arrived yesterday, after fighting heavy traffic to arrive, a minute before the scheduled departure, the bus was already taking off. I reached out to customer service to explain my situation. I'm a frequent customer and would greatly appreciate a credit, they sent a short email telling me they wouldn't be giving me any kind of refund. For a business that makes a good amount of money, you'd think they would make a better effort to assist customers who use their services often. read more

Great service good customer service friendly and quick to get where you're going compared to Greyhound this ain't that bad

I rode the Badger Bus from the Milwaukee airport to Madison. The elderly driver made me a bit nervous, but he did a fine job. The bus itself was very modern and clean. The lack of wifi was very disappointing, however. The fare was fair and I arrived within 5 minutes of the scheduled time. read more

Another trip, another great time. Everything went perfectly. We left on time, got there on time and had a blast on the trip up. The trip home was relaxing and uneventful! Just what I needed! read more

Unbelievably rude driver!!! The online app was not working so I couldn't purchase online and had only $20 in cash. I COULD have gone to the ATM, but since the bus was 10 minutes late, they couldn't wait and she told me "well, too bad, take the next bus in two hours". I was able to RUN to the atm and get back before the last passenger boarded but was then told she did not have change (really, it costs $30, 15 people just boarded and NO ONE gave you a ten?). I found a girl on the bus who was able to give me change so I paid $30 and took my seat. I took a seat towards the front and then listened to the drivers (I think one was in training) complain for 20 minutes about the passengers (they never have correct change, they all think they can pay with a credit card, they don't board fast enough, they could be criminals, etc). Then one started boasting about her "authority" to kick people off the bus, or deny passengers boarding if they do something horrible like, like not having exact change. The words were rude enough but everything she said was accompanied by sighs and eye rolls. Anyways, I won't be riding badger again unless customer service contacts me to apologize. As for the driver, maybe she should try to remember that she's a BUS DRIVER, not a marine Sargent. read more